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Recensioni per DoubleTree by Hilton Milton Keynes

4 out of 5
DoubleTree by Hilton Milton Keynes
Stadium Way West, Milton Keynes, England

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 555 su 1002 recensioni" "
Valutazione di 8 - Buono. 273 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 101 su 1002 recensioni" "
Valutazione di 4 - Scarso. 35 su 1002 recensioni" "
Valutazione di 2 - Terribile. 38 su 1002 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Jess Bennett, il giorno 14 set 2023
Dear AnonymousThank you for taking the time to leave a review regarding your recent stay with us at Doubletree by Hilton Milton Keynes. I am thrilled to learn you enjoyed your stay. I look forward to welcoming you back in the near future.Kind RegardsJessica BennettNight Manager

8/10 Buono

Roger

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

MARIA ISABEL

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The designs of this Hotel is inconvenience in terms of way out. Only one way and for your to get out you have to walk all around the stadium to do ao. Ao long walk to the room. The room was very comfortable and clean. Bad points are no enough water to drink and no hair dryer. The hall ways carpets are dirty and the main entrance door was dirty too. For a hotel doubletree Hotel of many around the world that ive had the oleasure of staying this was a bit disappointing. The staff were lovely. Thanks 😊
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

ISSA

Viaggio di lavoro
Non mi è piaciuto: Servizi
Very disappointed, noisy place, doors banging night time, people talking loudly late night, long distance no facilities about 15 minutes walking from the lift at the main entrance to get the room on the other side of the Stadium.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Leah

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great location, check in is always quick and smooth
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Ana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was good experience
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Nathan

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Dandan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very easy to find the hotel and parking space; good breakfast as well; slightly confusing when walking in the corridor, as it is a huge building with long corridors, it'll be helpful if there're more signs/direction board along the way. staffs are all very friendly too
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Joby

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was lovely check in was easy, you do need to pay for parking but was £8 for 24 hours and reception can help. The only bit of information we didn't get was where breakfast was but once we found it, was excellent, thank you
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Kevin

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Muhammad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Located in a Football stadium, a unique experience. A lot of shopping options around.
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Stuart

Soggiorno di 1 notte a marzo 2024

8/10 Buono

Shaun

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
MPW restaurant
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Jenny

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect for a short trip to Bletchley Park.
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Carol

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff very helpful. Room lovely. Perfect stay.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love a trip to DoubleTree .. pitchside room has the best view
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Jacqueline

Viaggio con la famiglia
The room was clean, very comfortable bed, good shower and nice fluffy towels. Love the cleansing products provided in the room. Overall very happy with our stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di jb, il giorno 19 feb 2024
Dear JacquelineThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Adam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, very clean, rooms spacious, nice breakfast with lots of choice, only negative was trying to get served a drink was challenging in the evening & the parking charge when paying enough to stay at the hotel.
Soggiorno di 3 notti a febbraio 2024
Risposta di jb, il giorno 7 feb 2024
Dear AdamThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Darren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di jb, il giorno 7 feb 2024
Dear DarrenThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di jb, il giorno 31 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Ian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 30 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Mrs Melissa

Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 30 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Scarso

Mark

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Looks nice from the outside.....
Parking is chargeable. My TV did not work. Given a disabled person's room. The sausage at breakfast was a poor quality 'rusk tube' - abysmal really.
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 27 gen 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Mark

Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 27 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Enyaj

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean staff helpful
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 25 gen 2024
Dear EnyajThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Soddisfacente

Oliver

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
A sub par Double Tree
Nice to have a view over the pitch. But overall not up to the standard of a normal Double Tree. Also annoying that room service won’t deliver a glass of wine, only a bottle. Had to go down to the bar to get one. On my trip the heating wasn’t working in my room, when I called the front desk the knew it was a problem but didn’t tell me at checkin. I was given a small heater but it took over an hour for the room to heat up and I couldn’t leave it running overnight as it was too noisy.
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 25 gen 2024
Dear OliverThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Buono

Tahir

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great experience
Excellent staff, great overall experience. Highly reccomend
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 22 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Pär

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di jb, il giorno 22 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Ian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di jb, il giorno 22 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 22 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 Scarso

Michael

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 22 gen 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Decent, comfortable hotel.
Easy check in, and staff very welcoming. Offering help if needed, and clearly explained the parking. Room was large, warm and comfortable. Use again? If in MK probably will.
Soggiorno di 1 notte a gennaio 2024
Risposta di JB, il giorno 19 gen 2024
Dear KeithThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jan 2024
Room warm, clean and tidy on arrival, staff at reception, bars and catering areas were polite and helpful
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 17 gen 2024
Dear AndrewThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel and even better staff. Clean and warm. I will be back
Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 17 gen 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Soddisfacente

mark

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
End of a Era
hotel staff are good but we were given the wrong room and had to pack up and move to the booked one . When i booked in june parking was free only to find out it had been changed without telling me to £8.00 a night which then increases your costs (should be added to room cost ) Coffee machines at breakfast are good as is cooked breakfast Hotel lovely and clean. Been staying there for 8 years but as Pete winkelman has got so greedy with his carpark charges this was the last time sadly !
Soggiorno di 2 notti a dicembre 2023
Risposta di jb, il giorno 9 gen 2024
Dear MarkThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Buono

Michael

Soggiorno di 1 notte a gennaio 2024
Risposta di jb, il giorno 9 gen 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di jb, il giorno 6 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Nadim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a dicembre 2023
Risposta di jb, il giorno 6 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Soddisfacente

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel lovely - Stay clear of the food
The hotel was lovely and clean - room was a good size and the beds lovely and comfy !! I ordered a BLT for room service with triple cooked chips - the bread was stale and the chips not cooked !! Left the food in the corridor to be moved - not nice unfortunately. Just an apology at checkout but not good enough for a £23 meal !
Soggiorno di 2 notti a dicembre 2023
Risposta di jb, il giorno 6 gen 2024
Dear EmmaThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 Buono

Kate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Leslie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Adrian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Sophie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Always Excellent
Excellent all round, lifts have been improved too.
Soggiorno di 2 notti a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 Soddisfacente

Steven

Soggiorno di 2 notti a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Leigh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Maria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous
Excellent as always
Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Paul

Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

2/10 Terribile

David

Soggiorno di 1 notte a dicembre 2023
Risposta di jb, il giorno 5 gen 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager