I was double charged. I asked for a coffee pot and the desk clerk came up with a crusty old coffee pot and didn’t have any coffee packets. When I turned down the bed to lay down, I found it dirty with a pubic hair and a hair from somebody’s head. The front desk clerk handed me some clean linen and told me to change my own bed. When I stripped the bed, I found that the mattress cover was dirty and full of blood spots. When I questioned the front desk clerk about that, she said that she had no ability to change the mattress cover..