8/10 Buono
Tracie
Viaggio con famiglia e bambini piccoli
29 lug 2025
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our stay in itself was good, unfortunately one very serious concern will prevent us from ever returning to this location. We have 6 young kids and visited for the end of summer break fun and 2 of the kids birthdays. The water park was a blast, pizza was delicious, and room was great.
What will prevent us from returning is at 3:45am there was a firm knock on our door (despite our do not disturb sign being out). My husband scurried to get his shirt on when the knock repeated a little louder. He looked out the peep hole and the person on the other side of the door had the peep hole covered so he couldn't see anything. The knock occurred one more time. We called the front desk to report and were told they would alert security. My husband spent the remainder on the night on the floor with his pocket knife under his pillow to protect our family. In the morning there was a note from security that they "investigated the noise complaint" and did not find a source. We do not feel this was taken seriously. This wasn't a noise complaint but a serious safety concern. No right minded person would cover a peep hole and knock at 3:45 am multiple times unless they had very ill intentions (and to do so at an indoor water park that is a popular children's destination is even more disgusting). My husband and I were both very shaken after this incident and highly recommend staying away from this great wolf location for the sake of safety.
Tracie
Soggiorno di 1 notte a luglio 2025
