2/10 Terribile
David
2 mag 2024
Non mi è piaciuto: Personale e servizio
I called ahead of time to inform the hotel that the person would only have their ID on them. They didn’t have a credit card on them. I informed them they could use my card on file with the booking for any incidentals. They said it would be ok. I cannot comment the current status of the property or the area simply because I was just trying g to provide a safe place for the night for the person checking in for one night. I understand the hotel has a policy. But when I’m informed that the individual checking in would be able to check in with just their ID I was under the impression that things would be ok. The hotel night manager explained that all their employees are aware of the check in policies and that a card would be necessary. The employee I spoke with obviously was not aware and needs further training or should be relieved of his position. So this is the reason for making this review. Don’t inform the person who booked the reservation for someone else who was only seeking refuge for the night and would be gone the following morning.
David
Soggiorno di 1 notte a maggio 2024