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Recensioni per Quality Inn St. Paul-Minneapolis-Midway

2.5 out of 5
Quality Inn St. Paul-Minneapolis-Midway
University Avenue West,1964, St. Paul, MN

Recensioni

5,4
Valutazione di 10 - Eccellente. 114 su 1002 recensioni" "
Valutazione di 8 - Buono. 169 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 246 su 1002 recensioni" "
Valutazione di 4 - Scarso. 191 su 1002 recensioni" "
Valutazione di 2 - Terribile. 282 su 1002 recensioni" "

5,8/10

Pulizia

6,4/10

Personale e servizio

4,8/10

Servizi

5,0/10

Condizioni e dotazioni della struttura

5,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

John

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very dirty, very unprofessional staff hair in the suite that I’m pretty sure didn’t belong to us. Homelessness inside/outside hotel. Towels were dirty and clearly not washed. Bedding smelt like cigarettes and sheets had cigarette burns in them. If you could stay away from this hotel. I didn’t know until I knew so learn from me.
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Stephanie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the absolute worst hotel ive EVER BEEN TO!! DIRTY SHEETS, RUDE STAFF!!!, no tv in our room!! Advertising free breakfast- THEY DO NOT EVEN HAVE COFFEE!!! POOL AND HOT TUB BROKEN! I want a REFUND!!! HALLS SMELL LIKE CIGARETTES AND MARIJUANA THERE WAS HAIR IN TUB ON SINK. TOILET NOT EVEN WIPED DOWN IT HAD PEE ON THE RIM! NO SOAPS. THEY TOOK A DEPOSIT n said id get it rite back in the morning. Its been 2 days and nothing! DONT WASTE YOUR TIME OR MONEY!! Shut this nasty place down. 👎👎👎👎👎👎
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Sean

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Saw the property didn’t bother checking in. It was that gross.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Andre

Viaggio di coppia
Wasn't really up to my standards room kind of old
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Dan

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I waited for 10 mins at the front desk when I got there and had to call them on my cell phone to get someone to the front desk. It smelled terrible. Once I was given my keys, I went to the room and it was already being used by someone else! I did not feel safe here nor did I eventually stay. I have asked them for a refund because this place is unfit and unsanitary.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

KumSun

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It's a motel, not a hotel. No breakfast offered while restaurant is being renovated. Couple arguing in the next room all night could be heard clearly through thin walls. Smokers at every exit. Right at the door. Its an old motel in a sketchy neighborhood.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Angela

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di M.O. Senior Manager, il giorno 10 apr 2024
Dear Angela, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Buono

Parron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di M.O. Senior Manager, il giorno 10 apr 2024
Dear Parron,Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terribile

WES

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This particular motel was one of the worst I've ever stayed in. Right away I had to ask for another room after the first one they gave me smelled like old cigarette-burned carpet (and there were cigarette burns in the carpet!). After I brought the manager up and asked him how it smelled to him, he only said it was the cleaning chemicals and I smell. (I work in maintenance and I know the smell was definitely not any cleaning supplies). The room also had a large crack in one corner and very old and dated furniture. To his credit, the manager did find me a room that was a little better. The Halls are old and dreary. In place of a fire extinguisher was an empty beer bottle. I joked to my wife that it would be a comfortable stay if I was in a "third world country." It is not in a good neighborhood either, being a much older part of town and close to industrial properties. My view from my room was a shipping container. I think two stars is being quite generous, considering they advertised breakfast on their website but in the morning I discovered they "don't have breakfast"; the hot tub was not working either. The PTAC unit in the room is rather noisy making sleep less than comfortable, though the king size bed was reasonably comfortable. It says Quality Inn on the sign, but they don't tell you what kind of quality you're getting for your $103. I was able to book another room at a Country Inn & Suites in Eagan for $89 the next night. It was well worth the change.
Soggiorno di 1 notte ad aprile 2024
Risposta di M.O. Senior Manager, il giorno 10 apr 2024
Dear Wes, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terribile

Mai Lou

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di M.O. Senior Manager, il giorno 10 apr 2024
DearMai Lou, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Buono

Wun

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room is spacious.
Soggiorno di 1 notte a marzo 2024
Risposta di M.O. Senior Manager, il giorno 10 apr 2024
Dear Wun, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Eccellente

Jerrine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful the room was clean and very comfortable. I would definitely refer my family & friends
Soggiorno di 3 notti a marzo 2024
Risposta di M.O. General Manager, il giorno 10 apr 2024
Dear Jerrine,Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad you found your room clean and our staff helpful. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

8/10 Buono

Andrew

Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 5 mar 2024
Dear Andrew, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terribile

Tina

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bad area
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. General Manager, il giorno 5 mar 2024
Dear Tina, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terribile

Anavah

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I had five days booked here but could only stay one before having to cancel. The Continental breakfast does not happen anymore so if you're booking for that, go elsewhere. The upstairs had signs on the door claiming the whole area was a 'quarantine zone', there were rips in the blanket, the walls were so thin you could hear everything, the pool was down, and the very worst part was the room. It was so musty and hard to breathe I woke up finding it hard to do so. The employees were nice enough but overall I did not feel safe and I'm still waiting on my refund.
Soggiorno di 5 notti a gennaio 2024
Risposta di M.O. General Manager, il giorno 5 mar 2024
Dear Anavah, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 5 mar 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Milo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Milo, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

4/10 Scarso

David

Non mi è piaciuto: Pulizia e comfort della camera
Hotel
Lobby smelled like pot. Hallways smelled like garlic. When we got to the room it was cold since the heat wasn’t on. Probably 50 degrees in there. Won’t stay again
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. General Manager, il giorno 17 gen 2024
Dear David, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Buono

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Friendly staff, affordable rate. Close by
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Ashley,Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our staff friendly and oyr rates affordable. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Scarso

Dylan

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Skip This Hotel
I stayed at this Quality Inn with a business associate on a trip to meet colleagues. I’m extremely happy we only stayed in the room for sleeping. The room had clean sheets, and towels, but smelled like a locker room. The smell was something between urine and body odor and seemed to be coming from the mattresses. Furthermore, the water pressure in the shower left us disappointed, as well as the broken handle on the sink. There was also a digital clock radio that had mostly unintelligible numbers and began making a scratchy clicking noise around 6:30 AM. I can’t believe there was a $100 deposit for this.
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Dylan, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

10/10 Eccellente

Ashley

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Ashkey,Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terribile

Kristin

Viaggio con famiglia e bambini piccoli
Soggiorno di 1 notte a gennaio 2024
Risposta di M.O. General Manager, il giorno 17 gen 2024
Dear Kristin, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terribile

Courtney

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worst hotel I’ve ever stayed in. Advertise no smoking, entire place including room reeks. Advertise free breakfast, this does not exist either. Hot tub was luke warm. Cigarette burns through our bed sheets, and topped off with black stains on pillow upon arrival. Went to turn TV on and it was completely broken. When refund was requesting the customer service was awful. Got charged almost $300 for staying 1 night and keep being told “call tomorrow” 3 days in a row. Would never recommend staying here to anyone!!!
Soggiorno di 2 notti a dicembre 2023
Risposta di M.O. General Manager, il giorno 5 mar 2024
Dear Courtney, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The entire property smelled heavily of Marijuana. Furniture was in disrepair, missing pieces and broken. Bedding was discolored and full of holes. Heat had been turned off in the room, in December in Minnesota... We canceled and found a different hotel for our trip, paying full price for it was unpleasant but there was no way we would have been comfortable staying there with our family.
Soggiorno di 2 notti a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Buono

Max

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. General Manager, il giorno 17 gen 2024
Dear Maxm Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Eccellente

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Sheila, Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terribile

Tyree

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. General Manager, il giorno 5 mar 2024
Dear Tyree, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel service/front desk receptionist was fine, but the shower head and dripped constantly, leaving the floor wet, it wasn’t very clean, there was cigarette burns on both comforters, the tv kept blinking in and out and we had to restart it. We also weren’t able to watch normal cable television, we had to log into our Netflix account to be able to watch something.
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

John Mark

Soggiorno di 2 notti a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear John Mark, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Scarso

Ashley

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I it's convenient because they still take cash but it's inconvenient because they are nosy and they are rude.
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Ashley, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Jerry

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The people above me slammed doors and pounding on the floor all night and morning until 3 am so I couldn't get any sleep ,the front desk guy said there good people and they won't compensate a night . I believe there friends of there's even after I made 3 complaints .beware of this property staff doesn't care and won't solve any issues even though you paid for rest .
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Jerry, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Esther

Soggiorno di 2 notti a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Esther

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We stayed at the property for 5 nights. The staff was very friendly and helpful. The room itself was clean and odor-free. The hallways smelled of smoke. On the weekend it was very noisy and a bit scary. The walls are very thin and you can hear everything. We could not use the pool or jacuzzi. It was unavailable. There was no breakfast as advertised but the room was cheap.
Soggiorno di 3 notti a dicembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Buono

Daniel

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di M.O. General Manager, il giorno 17 gen 2024
Dear Daniel, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Eccellente

Russell, Winter Park

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s an economical and convenient place to stay.
Soggiorno di 1 notte a novembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Russell, Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our property economical and convenient. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Scarso

Phon

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pool was broken during out vist and the website says breakfast included but they actually don't have any. Charged us extra for those amenities when they're not even available. Nonsmoking but every hallway smells oike ciagrette. Wont recommend.
Soggiorno di 1 notte a novembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Phon, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Amanuel

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Amanuel, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Scarso

Jamie Rae

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Or first room had a broken window that would not shut and smelled horrible. The staff was nice and moved us to another room that smelled better and the window was not broken.
Soggiorno di 1 notte a novembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Jamie Rae, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Adolfo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was a lot of people walking around like selling drugs. The place smells bad. It was dirty. There was cigarette stains everywhere the life they were not working on the room. I decided to leave the place right in the moment when I stayed at the room that night.
Soggiorno di 1 notte a novembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Adolfo, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Jesse

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the pool and spa were both closed while the rooms bedding was dirty and the walls were too thin and could hear the next doors ended up leaving immediately
Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Jesse, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Buono

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not as scary as other say this place is
Our stay was fine...clean room and probably the most comfortable bed ive slept on for a hotel in years..
Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Jason ,Thank you for your eight out of ten evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

6/10 Soddisfacente

Bruce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Please don't say "breakfast included" when all you have is those lousy bags of food.
Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Bruce, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Scarso

Pao

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Pao, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

10/10 Eccellente

Araceli

Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Araceli,Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Scarso

Paul

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It seemed to have a “warn out” feel. The neighborhood was not the nicest. The reception for late check ins was locked and the transaction was done through a window under which I had to slide any documents. In the room, the mattress was worn out, and a few things in the room didn’t work
Soggiorno di 3 notti a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Paul, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terribile

Ian

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It is in a scary neighborhood, the place was dark and dinghy, the rooms were tinking of cigarettes, there was security everywhere outside, very scary place, we left immediately
Soggiorno di 1 notte a ottobre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Ian, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

6/10 Soddisfacente

imar

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Imar,Thank you for evaluating our property. We hope to see you again soon.

10/10 Eccellente

matthew

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Matthew, Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terribile

Jenna

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Reserved a poolside king bedroom- arrived at hotel to a smoky indoor atmosphere- and for them to tell me the room I reserved was no longer available. I looked past that- it smelt like cigarettes very badly even though there plenty of NO SMOKING signs everywhere- we went to our room- the entire second floor smelt like marijuana smoke- again there were signs everywhere that said no smoking and no smoking with a pot leaf… but clearly they do not enforce there policy. There were what appeared to be cigarette burn holes in both comforters in the room- everything smelt like smoke- like everyone and there brother were hot boxing the hotel!!! It was TERRIBLE! I reached out to Expedia for help- they called the hotel- the “manager” came up to the room- didn’t even come inside just listened to our concerns and said “yep” like he already knew… but still put people in his rooms for money… insane… he then came back and looked in the room and said “because you two didn’t mess the room up yet I will give you a refund and you can leave” that is what we did- but they didn’t know how to give a refund so they charged us for two rooms- and said it will be 14 days before we get our money back for TWO rooms we were charged for…INSANE
Soggiorno di 1 notte a settembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Jenna, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Buono

Wayne

Soggiorno di 1 notte a settembre 2023
Risposta di M.O. Senior Manager, il giorno 17 gen 2024
Dear Wayne,Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager