Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed in Sandestin for 12 years with our children and this year, because of COVID, we booked very late creating fewer choices for rentals. This unit was "ok". I have stayed in homes/condos/townhouses that are better equipped for larger parties in terms of kitchenware. We cook at "home" because of the convenience and this unit did not have many of the necessary items. It did not include anything "extra" in terms of making your stay more comfortable. Golf carts, when not staying on the beach, are really nice and this unit did not have that convenience. Again, the unit was fine, we have just stayed in many other places that are much more renter friendly and go out of their way to make your stay a true vacation. The check-in was a huge hassle. We were told that if the unit did not have renters the night before our check-in we could access the rental at 1:00. This was a big reason we chose to go ahead with this property despite no reviews. I understand a 1:00 check in is not guaranteed; however, I have in writing that if there are not renters that we could check in early. Two days before our scheduled arrival, and after paying for the week, we were told that it might be possible (there were no renters several days before our arrival). Again, I'm fine with not checking in early, however, that was not what we were told. It just felt that Elise was not being straightforward with us. She told me to contact her the morning of our check-in and she would let me know if we could check-in at 1:00. That morning, when I called, she again had a reason for making us wait to let me know if 1:00 was possible. We drove 16 hours and just wanted to know if it was possible or if it wasn't. At one point I thought we were being scammed because she kept pushing back the time that we would be told what time we could check-in. We did ultimately check in at 1:00 after several phone calls and texts. Just not worth the hassle when you're on vacation and trying to relax!
