We had a CONFIRMED reservation through Expedia and with the Motel personnel days before arrival, since we called to let them know we would be a late arrival. However, they day we were due, as we were driving on our way, we got a call that Expedia had overbooked the Motel and they had no room for us. We reminded them it had been CONFIRMED and they agreed and said they would get us a room at a different place, so we continued on our way and arrived at the Motel at 11:15 PM only to find it dark, locked and a note on the door with a contact phone number that was never answered We are a 77 year old couple in a rural town at 11:15 PM and no place to stay - stranded by assurances that the Motel staff would find a replacement room - we even gave them three other communities to check and checked with them three times and they said they were still working on it. But then, when we arrived NOTHING! Locked, lights off, no help, ghosting phone calls. So both Expedia and Holiday Motel did a HUGE DISSERVICE to us leaving us stranded!!
