Esterni

Recensioni per Stoney Creek Hotel Quad Cities - Moline

2.5 out of 5

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 551 su 1001 recensioni" "
Valutazione di 8 - Buono. 206 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 94 su 1001 recensioni" "
Valutazione di 4 - Scarso. 76 su 1001 recensioni" "
Valutazione di 2 - Terribile. 74 su 1001 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the overall rustic atmosphere. Room was very nice size. Staff was friendly and helpful. We had a nice stay considering that the hotel was fully booked.
Soggiorno di 2 notti ad aprile 2024
Risposta di Abby, il giorno 29 apr 2024
Thank you for taking the time to share your feedback, Michael! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

Otis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was cool!!
Soggiorno di 2 notti ad aprile 2024
Risposta di Abby, il giorno 25 apr 2024
We're absolutely thrilled to hear that you had such a fantastic experience with us. It's always wonderful to know that our efforts to provide top-notch service are appreciated by our guests. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for another amazing stay!

2/10 Terribile

Tracy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia
I couldn’t check into the hotel until after 3 o’clock and then check out was by 11 so I didn’t get 24 hours in this hotel that I paid $250 a night for I was right outside the pool with children and had a bunch of grown men waving at my daughters through the windows and then The noise in the room was absolutely ridiculous. We were outside the pool so everybody was there till midnight and then after that, they were running around the halls throwing balls on the walls smoke alarm went off at 11:30.so now everybody in my room is awake then you could hear someone vacuuming at 3 AM. This was the most horrible experience I’ve ever had in a hotel in my life for $250. I think I need a refund.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 25 apr 2024
I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that your stay did not meet your expectations, especially regarding noise disturbances and inappropriate behavior near the pool area.We take guest feedback very seriously, and I assure you that your concerns will be addressed with our management team immediately. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused during your stay.Please accept our sincerest apologies, and we would like to extend an invitation to reach out to our customer service team directly to discuss your concerns further and explore possible solutions, including a refund for the inconvenience you experienced. Your feedback is invaluable to us as we strive to improve our services and ensure that all our guests have a pleasant stay.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

6/10 Soddisfacente

Carolyn, Moline

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
They were really busy, which is a good thing. Unfortunately, that meant when my room was not necessarily up to their standards (damaged locks, fire alarm issues, etc), there were no other options. The staff was very friendly and helpful as much as they were able to be and discounted the room for the trouble. Lots of children making noise late into evening so it’s definitely a family-friendly hotel :-)
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 22 apr 2024
Thank you for taking the time to share your feedback, Carolyn. We are terribly sorry for the issues you encountered during your stay and hope to welcome back again soon to exceed your expectations!

2/10 Terribile

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff failed to address an issue with some very loud guests and their extended friends who were either staying in other rooms or exciting and re-entering the room adjacent to ours on the 3rd floor constantly between 10pm and 3.50am. The 'Moose Room.'. These guests went outside at around 3am and had a very loud argument that I am certain other guests were woken up by.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 22 apr 2024
We are very sorry for your poor experience, Brent. We strive to present each guest with a comfortable, relaxing stay, and it is clear that we fell short in this case. As we continue making improvements to our hotel, we hope you will give us another chance to exceed your expectations.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Awesome!
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 22 apr 2024
Thank you for taking the time to leave us a perfect rating, Amy! We hope to welcome you back again soon.

10/10 Eccellente

Dan

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was nice and clean. Staff were very friendly. Nice walk to Vibrant Arena.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 17 apr 2024
Thank you for taking the time to leave us a great review, Dan! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

James

Mi è piaciuto: Pulizia e personale e servizio
Great location for event at the arena. Would recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 17 apr 2024
Thank you for taking the time to leave us a great review, James! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

Trudy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We attended a concert at Vibrant arena, so we loved the proximity to that venue.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 17 apr 2024
Thank you for taking the time to leave us a review, Trudy! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location - easy walk to arena
Soggiorno di 2 notti ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
Thank you for taking the time to leave us a great review, Donna! We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

ERNIE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fantastic place would love to stay again!
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
Thank you for taking the time to leave us a great review, Ernie! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Buono

Sulejman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 17 apr 2024
Thank you for taking the time to leave us a rating, Sulejman. We are happy to hear you enjoyed your stay and hope to exceed your expectations during your next trip!

10/10 Eccellente

Alan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy and convenient check in. Rooms are spacious and clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
Thank you for taking the time to leave us a great review, Alan! We are so excited to hear you enjoyed your stay and look forward to welcoming you back again soon.

2/10 Terribile

Mary Ellen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked being close to venue!👍❤️
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
We are so happy to hear that you enjoyed our close proximity to the venue, Mary. We hope to welcome you back again soon and exceed your expectations.

2/10 Terribile

Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I didnt like management!
Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
We are very sorry to hear about your poor experience, Michelle. Please feel free to reach out to us at the property to further discuss your stay.

8/10 Buono

Ladaetra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice and clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Abby, il giorno 15 apr 2024
Thank you for taking the time to leave us a review, Ladaetra! We hope to exceed your expectations in the future.

8/10 Buono

Destiny

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
everything was great except the pool area. there were candy wrappers all over the ground and jacuzzi had a lot of sand in it??
Soggiorno di 1 notte ad aprile 2024
Risposta di Tristen Werner, Supervisor , il giorno 10 apr 2024
Dear Destiny, We're thrilled to hear that you enjoyed your stay overall. We apologize for the inconvenience regarding the pool area cleanliness. Your feedback is valuable, and we'll address this with our team to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Thank you, Tristen Werner

4/10 Scarso

John, ENGLEWOOD

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very low on staff. Bartender would not wait on tables and had his kids and wife in there. Hotel is a kid hotel and has pool birthday parties which was not advertised. Candy all over floors and stairs. Breakfast area empty numerous days. Maid service horrible but sure want tips. Front desk girls were nice but horribly overworked. They cannot be at front desk and do numerous other things. Very poorly ran.
Soggiorno di 5 notti ad aprile 2024
Risposta di Silas , il giorno 9 apr 2024
Thank you so much for taking the time to leave this review. We will use this as a coaching moment with the team and management to ensure this kind of experience does not happen in the future. We would love the opportunity to provide a better experience in the future for you.

10/10 Eccellente

Daniel

Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Silas, il giorno 9 apr 2024
Thank you for taking the time to leave this feedback. We are thrilled that you had a great experience and look forward to seeing you in the near future!

10/10 Eccellente

Kalina

Soggiorno di 1 notte ad aprile 2024
Risposta di Abby, il giorno 27 apr 2024
Thank you for your glowing rating, Kalina! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Eccellente

Kevin

Enjoyed our stay there , thanks .
Soggiorno di 1 notte a marzo 2024
Risposta di Silas, il giorno 9 apr 2024
Thank you so much for taking the time to leave this review. We are thrilled that you had a great experience and hope to see you soon!

10/10 Eccellente

Keenan

Soggiorno di 2 notti a marzo 2024
Risposta di Abby, il giorno 21 apr 2024
Thank you for leaving us a great review, Keenan! We hope to welcome you back again soon.

10/10 Eccellente

TERESA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was excellent.
Soggiorno di 1 notte a marzo 2024
Risposta di Silas, il giorno 9 apr 2024
Theresa, thanks for leaving us your feedback! We are thrilled that we were able to provide a 5/5 experience and look forward to seeing you again in the near future!

6/10 Soddisfacente

Randi

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Silas, il giorno 9 apr 2024
Randi, thank you for taking the time to leave this review. We look forward to seeing you in the future and providing a perfect experience!

8/10 Buono

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We like to stay at Stoney Creek Inn and walk to concerts at Vibrant Arena. Very convenient and safe.
Soggiorno di 1 notte a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 10 apr 2024
Hello Sandra,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay with us at Stoney Creek Inn and found our location convenient and safe for attending concerts at Vibrant Arena. We look forward to welcoming you back again soon!Thank you, Tristen Werner

10/10 Eccellente

Barbara

It's a great location. Loved the location and our room!
Soggiorno di 1 notte a marzo 2024
Risposta di Silas, il giorno 9 apr 2024
Thank you for taking the time to leave this response, Barbara. We are so happy you enjoyed your stay and look forward to seeing you again in the near future!

10/10 Eccellente

Alan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in as always. Close to the Vibrant arena.
Soggiorno di 1 notte a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 9 apr 2024
Hello Alan,Thank you for your positive feedback! We're glad to hear that you found our check-in process easy and enjoyed our proximity to the vibrant arena. We look forward to welcoming you back soon!Thank you, Tristen Werner

10/10 Eccellente

Nicole

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Adorably themed, cozy, roadside stop. Great place to spend a night.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Nicole,Thank you for your delightful review! We're glad you enjoyed our themed and cozy atmosphere. We hope to welcome you back for another great night's stay! Warm Regards, Tristen Werner

10/10 Eccellente

Jason

Soggiorno di 1 notte a marzo 2024
Risposta di Abby, il giorno 17 apr 2024
Thank you for the glowing rating, Jason! We are happy to hear you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Scarso

Cynthia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Cynthia, We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll work diligently to address any issues you encountered. We hope to have the opportunity to improve and provide a better stay in the future. Warm Regards, Tristen Werner

4/10 Scarso

Justin

Soggiorno di 1 notte a marzo 2024
Risposta di Abby, il giorno 15 apr 2024
We are sorry to hear that your experience was not up to par, Justin. We welcome any additional feedback to improve our guest experience and hope to welcome you back again soon.

8/10 Buono

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel room wasn't like the pictures. That was because it was actually larger than what the picture let on, which was a pleasant surprise. The only reason I'm not giving five stars is because unfortunately the pool was closed for maintenance during my stay, but I honestly didn't really mind. I forgot to bring a swimsuit anyway, but if I did I would've liked to have taken advantage of that part the facilities 😂 The only complaints I have are towards our neighbors above us, which isn't the point of the review 😅 For concessions, I didn't find a lot of my favorites, but I found substitutes that worked just fine. All in all, 4/5
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear William,Thank you for your honest feedback! We're delighted to hear that the room exceeded your expectations and that you had a pleasant surprise. We apologize for the inconvenience regarding the pool closure but appreciate your understanding. We'll address the noise issue promptly. We value your feedback and hope to have the opportunity to welcome you back for an even better experience.Warm Regards, Tristen Werner

4/10 Scarso

Raven

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I had to go to another hotel because the pool was not working
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Raven, We apologize for the inconvenience regarding the pool. Your feedback is valuable, and we're addressing the issue promptly. We hope to have the opportunity to welcome you back for a better experience in the future. Thank you, Tristen Werner

2/10 Terribile

Taboo a

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nasty and very loud both night I stayed there!! Thanks but no thanks
Soggiorno di 2 notti a gennaio 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Taboo, We're sorry to hear about your experience. We strive to provide a comfortable stay for all our guests and will address this matter promptly. Your feedback is important to us. Thank you, Tristen Werner

10/10 Eccellente

Debbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice facility
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Hello Debbie,Thank you for your feedback! We're glad you enjoyed our facilities. We hope to see you again soon! Thank you, Tristen Werner

8/10 Buono

Mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were in town for the Hoops in the Heartland MVC Basketball Tournament and the location was very convenient to the Vibrant Arena. Unlike other reviewers, we didn’t have any issues with seating at Breakfast, thin walls or hot water. The train sounds were faint and did not interrupt sleep. Liked having a ceiling fan with the 4th floor room. Good place to stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 30 mar 2024
Dear Mary,Thank you for your detailed feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for the basketball tournament. It's wonderful to know that you didn't encounter any issues with breakfast, noise, or amenities. We appreciate your compliments about the ceiling fan and are delighted to hear that you had a comfortable experience overall. We hope to welcome you back again soon!Warm Regards, Tristen Werner

10/10 Eccellente

Primitivo

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Service was good. Property was nice and clean. Area was nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Primitivio, Thank you for your positive review! We're glad you enjoyed our excellent service, clean property, and the lovely area. We hope to host you again soon.Thank you, Tristen Werner

10/10 Eccellente

Nancy, Waukee

Soggiorno di 1 notte a marzo 2024
Risposta di Silas, il giorno 9 apr 2024
Nancy, thank you for your review! We are so pleased to see you enjoyed your time with us and can't wait to see you again, soon!

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a good place to stay especially for the price. only downside , the bathrooms were a little bit small.
Soggiorno di 2 notti a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 30 mar 2024
Dear Timothy,Thank you for your feedback! We're glad to hear that you found our place to be a good value. We'll take note of your comment about the bathrooms. We hope to welcome you back in the future! Warm Regards, Tristen Werner

10/10 Eccellente

Kendra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 30 mar 2024
Dear Kendra,Thank you for your perfect score! We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back soon!Thank you, Tristen Werner

10/10 Eccellente

Kyle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was amazing!!! Not one thing could have been better. Went for my birthday this past march 4th and will return for sure in the future.
Soggiorno di 1 notte a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Kyle,Thank you for celebrating your birthday with us! We're thrilled to hear that your stay was amazing. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.Best regards, Tristen Werner

2/10 Terribile

Amanda

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Put into wrong room then moved couch n there was dirty stuff all ovrr
Soggiorno di 1 notte a marzo 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Amanda,We sincerely apologize for the inconvenience you experienced with the room assignment and cleanliness issues. This is not reflective of our standards. Your feedback is crucial, and we're addressing these issues to ensure a better stay for our guests. We appreciate your understanding and hope to welcome you back for an improved experience.Best regards, Tristen Werner

8/10 Buono

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great, except we had no hot water. Huge bummer.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Scott,Thank you for your positive feedback, and we apologize for the inconvenience regarding the hot water. Your experience is important to us, and we're addressing the issue to ensure a better stay next time. We appreciate your understanding and hope to welcome you back.Best regards, Tristen Werner

4/10 Scarso

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Hotel itself is Beautiful And Very Clean! ButDid Not Like the ALL NIGHT Running up And Down The Hallways and the Screaming! and the pool was SO Overcrowded you couldn't even enjoy your self. And there Was Nothing Left For The Breakfast the next day Either!! ya Wudda Thought For $188.00 I Would have had a Better Experience.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Amy,Thank you for your positive comments about our beautiful and clean hotel. We sincerely apologize for the disturbances you experienced, including the noise and overcrowded pool. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards, Tristen Werner

6/10 Soddisfacente

amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Amanda,Thank you for your rating. We value your stay and would love to hear more about your experience to better meet your expectations in the future. Feel free to share any specific feedback.Best regards, Tristen Werner

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear John,Thank you for your positive feedback! We're delighted to hear you had a great stay. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. We hope to welcome you back soon.Best regards, Tristen Werner

6/10 Soddisfacente

Melissa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We just finished our stay. The breakfast was good but there wasn’t enough food out for as many people as there were staying there. The bar across the street played music until 3am and it was very loud outside. Things the hotel couldn’t control: unfortunately it was very noisy and many people were inconsiderate. There was an incident in the pool which closed it down for 1/2 our stay. The staff was amazing and very kind!
Soggiorno di 2 notti a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Melissa,Thank you for sharing your experience. We're glad you enjoyed the breakfast, but we apologize for the noise and pool incident beyond our control. Your appreciation for our amazing and kind staff means a lot. We'll work to address the challenges for a more pleasant stay in the future.Best regards, Tristen Werner

6/10 Soddisfacente

Sondra, Clinton

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No hot water for hot tub. And breakfast, they were out of everything. Ladies at front desk, were great, super friendly!
Soggiorno di 1 notte a febbraio 2024
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Sondra,Thank you for your feedback. We appreciate your kind words about our friendly front desk staff. We apologize for the inconvenience regarding the hot tub and breakfast. Rest assured, we are addressing these issues to ensure a better experience in the future. We hope to welcome you back for an improved stay.Best regards, Tristen Werner

2/10 Terribile

Candace

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Where do I even start with this place. I will get the good out there first. The staff were amazing, they did all they could and tried to ensure it stayed clean. Now for the crappy part- there is no way to monitor who is staying there and who wasn’t, the cops showed up as we were in the lobby getting ready to go enjoy the pool and took off running towards the pool, there was a fight of some sorts and waves of people started to leave the hotel in their bathing suits and bags because they were not even staying there. This fight closed down the pool for the rest of the night and even the next morning, so we didn’t get to use it which is why we took our kids there. Then there was like a family get together going in there, they took over the entire lobby area with their kids doing cart wheels and running around. Finally we retreat to our room for the night and the air doesn’t work and we have to crack the window, all we heard all night was the drunk birthday party being hosted there screaming and fighting all night long and loud music. My girls and I don’t sleep good but get up early as soon as breakfast is starting and there is already no food to eat and we have to wait and when small amounts are brought out it’s taken right away, by 9 am when my husband and son get up to eat the entire breakfast dining area is destroyed from people and there isn’t even cereal. We just didn’t have a good stay and didn’t get to even enjoy what we went there for. But the staff were great!
Risposta di Tristen Werner, Supervisor , il giorno 11 mar 2024
Dear Candace,Thank you for taking the time to share your feedback. We truly appreciate your kind words about our amazing staff and their efforts to maintain a clean environment.We sincerely apologize for the disturbances you experienced during your stay, particularly the incident at the pool and the disruptions caused by other guests. Please know that your comments will be addressed with our team to prevent such occurrences in the future.We understand the importance of a relaxing stay, especially when it comes to enjoying the amenities with your family. We apologize for falling short of your expectations and assure you that we are taking steps to improve the overall experience for our guests.Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right on your future visits.Best regards, Tristen Werner

10/10 Eccellente

Angela

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk Supervisor, Tristen W. , il giorno 3 apr 2024
Dear Angela, Thank you for your kind review! We're delighted to hear you enjoyed your stay with us. We appreciate your feedback and hope to welcome you back soon for another memorable experience.Thank you, Tristen Werner