Hall

Recensioni per Comfort Inn & Suites Montgomery East Carmichael Rd

2.5 out of 5
Comfort Inn & Suites Montgomery East Carmichael Rd
1201 Townplace Drive, Montgomery, AL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 168 su 442 recensioni" "
Valutazione di 8 - Buono. 114 su 442 recensioni" "
Valutazione di 6 - Soddisfacente. 67 su 442 recensioni" "
Valutazione di 4 - Scarso. 57 su 442 recensioni" "
Valutazione di 2 - Terribile. 36 su 442 recensioni" "

7,6/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Karla

Mi è piaciuto: Pulizia e personale e servizio
Shower head did not work very well. More of a drizzle no spray
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 26 apr 2024
Dear Karla,Thank you for your stay. We apologize for the inconvenience you experienced with the shower head during your stay. Your feedback will be shared with our maintenance team to address the issue promptly. We hope to have the opportunity to make it right for you in the future. Sincerely, Hotel Manager

8/10 Buono

James

A low income area, some homeless people near, but relatively safe and well lit
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 26 apr 2024
Dear James,Thank you for sharing your observations. We understand the importance of safety and lighting for our guests, and we're glad to hear that you found our area relatively safe and well-lit despite being in a low-income area. We continuously strive to ensure a comfortable and secure environment for all our guests. Your satisfaction and well-being are our top priorities. Hope you will visit again.Sincerely, Hotel Manager

10/10 Eccellente

Frank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's cool
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 22 apr 2024
Dear Frank,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Eccellente

Dihanne

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 22 apr 2024
Dear Dihanne,Thank you so much for your kind words. We are so pleased that you found us a quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Scarso

Jill

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The pictures need to be updated. Definitely not in as good of shape as this shows.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 18 apr 2024
Dear Jill,We apologize for any discrepancy between the pictures and the actual condition of our property. Your feedback is invaluable, and we'll work diligently to ensure that our online representation accurately reflects the current state of our facilities. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Angela

Viaggio con la famiglia
The hotel was clean, but the cleaning supplies used had an overpowering smell. I could tell that upgrades have been done to the rooms, but there is still work to do.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 16 apr 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our hotel to be clean and that you noticed the upgrades to the rooms. We apologize for any inconvenience caused by the overpowering smell of the cleaning supplies. Your comments are important to us, and we will consider them as we continue to make improvements to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Jose

Viaggio di lavoro
Alright place closed yo everything
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 13 apr 2024
Dear Jose,Thank you for your feedback. We're glad to hear that you found our place satisfactory. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

4/10 Scarso

Jessica

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms are not clean. Couch had stains all over it. Not sanitary at all. Floors were dirty in rooms. Not mopped Did not smell good. Can tell it’s an older hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 11 apr 2024
Dear Jessica,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. We take cleanliness seriously, and we will address these issues immediately with our housekeeping team to ensure that our standards are upheld. Additionally, we apologize for any discomfort caused by the condition of the floors and any unpleasant odors. We will investigate these matters further to identify and address the root cause. I hope that you will try us again. Sincerely, Hotel Manager

10/10 Eccellente

Hillancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was good
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 8 apr 2024
Dear Hillancy,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager

6/10 Soddisfacente

Andra

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 6 apr 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Scarso

Greg W.

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The floor in room 302 was soft in spots, especially between the bed and the window. There was a large hole under the vinyl tile floor covering. If a large man were to sleep on that side of the bed I think his foot might go right through. Couldn’t find anyone at the desk when we were leaving to report it to.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 4 apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take matters like this very seriously. We will immediately investigate the issue with the floor in room 302 and address it promptly to ensure the safety of our guests. We apologize for the difficulty in finding someone at the front desk to report the issue to upon your departure. We will work to improve our availability and responsiveness to guests' needs in the future. Please visit us again.Sincerely, Hotel Manager

6/10 Soddisfacente

Shala

Non mi è piaciuto: Servizi
Need staff that speaks English
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 3 apr 2024
Dear Shala,Thank you for bringing this concern to our attention. We apologize for any inconvenience you experienced due to language barriers with our staff. Providing clear communication and excellent service to all our guests is important to us. We will address this issue internally to ensure that our staff members are proficient in English and capable of assisting guests effectively. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Bonita

Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Michelle

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room was very spacious and accommodated our needs. The mini fridge did not work properly, which was vital to our stay, and the handle to the shower would come off when turned. It was still usable but was unsafe for my children to operate. The shower head left much to be desired. Our activities kept us away from the hotel for the majority of the day and night so we just needed a place to shower and sleep. The breakfast was ok. All in all I would stay there again but not if we planned to be at the hotel for many hours throughout the day.
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Manager , il giorno 28 mar 2024
Dear Michelle,Thank you for your stay. We're pleased to hear that our spacious room met your needs during your stay. However, we apologize for the issues you encountered with the mini-fridge and shower handle. Rest assured, we will address these promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope that despite these issues, you will consider staying with us again. Your feedback regarding the breakfast will also be shared with our team for improvement. Please visit us again.Sincerely, Hotel Manager

10/10 Eccellente

Orpha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 29 mar 2024
Dear Orpha,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Eccellente

Dustin

Viaggio con la famiglia
The staff was extremely nice, helpful and courteous.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 23 mar 2024
Dear Dustin,Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable with their exceptional service and friendliness. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 20 mar 2024
Dear Jonathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Eccellente

Linda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, everything we needed in our room. Nice breakfast and dining area. People at front desk very pleasant.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 20 mar 2024
Dear Linda,Thank you for your positive feedback. We're thrilled to hear that you found your room clean and well-equipped with everything you needed. It's great to know that you enjoyed our breakfast and dining area, as well as the pleasant service from our front desk staff. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Buono

Franklin

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 16 mar 2024
Dear Franklin,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Eccellente

Nelson

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 16 mar 2024
Dear Nelson,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Eccellente

Mariah

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wasn’t sure what to expect with it being a last minute booking. We got exactly what was in the photos. Everything felt nice and clean. Breakfast was nice. A little noisy being right next to the interstate but that’s inevitable. We still slept well. We only heard police sirens for a few seconds and only twice during the night. Felt safe to be there. I would still book here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Mariah,Thank you for your stay. We're pleased to hear that your last-minute booking met your expectations and that everything matched the photos. It's great to know that you found the accommodations clean and enjoyed the breakfast. We understand the challenges of being close to the interstate, but we're glad it didn't disturb your sleep significantly. Your safety and comfort are our priorities, and we're glad you felt secure during your stay. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Kevin R

Viaggio con la famiglia
They property was around hotel was clean , but the sink in room was partially clogged and the refrigerator was frozen over , the tall lamp next to couch was broken and leaning on the wall , and water was leaking pass shower door , there was a unusual smell in hallway when I arrived in hallway to room , the breakfast was was quite good though, carpet needed vacuuming in hallway and room , but for the time I was there it was a pleasant stay ,just need a little more attention to detail. The clerk was hard to understand he spoke too fast
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Kevin R,We're glad to hear that you found the property clean and that you enjoyed the breakfast. However, we apologize for the issues you encountered with the sink, refrigerator, lamp, shower door, and hallway smell. We take your comments seriously and will address them with our team to ensure improvements in attention to detail and maintenance. We also appreciate your feedback about the clerk's communication and will work on providing clearer and more understandable service to our guests. We hope to have the opportunity to welcome you back for a more seamless and pleasant stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

andrew

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay. Great breakfast. Very clean rooms. No pool.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Andrew,Thank you for your stay. We're delighted to hear that you had a great stay and enjoyed the breakfast! It's wonderful that you found the rooms very clean. While we don't have a pool, we're glad the overall experience met your expectations. We appreciate your positive feedback and look forward to hosting you again in the future. Sincerely, Hotel Manager

2/10 Terribile

Natasha

Viaggio con la famiglia
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Natasha,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Eccellente

Angela

Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 21 mar 2024
Dear Angela,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Buono

Irene

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Irene,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Eccellente

Leslie, Florence

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ceiling fan in the room was very loose but other than that the room was amazing.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 15 feb 2024
Dear Leslie,We appreciate your positive feedback regarding the overall quality of your room. It's great to hear that you found it amazing. However, we apologize for the inconvenience caused by the loose ceiling fan. Your observation is valuable, and we will address this promptly to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Eccellente

Larry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked the sofa and TV area. Very comfortable
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 5 feb 2024
Dear Larry,We're delighted to hear that you enjoyed the sofa and TV area during your stay! Creating comfortable and welcoming spaces for our guests is a top priority for us, and we're glad that you found it to your liking. We look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms are clean and spacious. Plenty of dining within 1 mile. Easy check in and very affordable.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 30 gen 2024
Dear Matthew,Thank you for your stay. We're thrilled to hear that you enjoyed your stay! It's great to know that you found the rooms clean and spacious, and we're pleased that you had an easy check-in experience. The proximity to various dining options is always a plus, and we're glad it contributed to your overall satisfaction. We appreciate your positive comments about the affordability as well. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Buono

David J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was a good price for a quick 1 night stay
Risposta di Hotel Manager, il giorno 26 gen 2024
Dear David J,Thank you for your stay. We're glad to hear that you found our hotel to be a good value for a quick one-night stay. Providing value for our guests is important to us, and we appreciate your positive feedback. We hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

8/10 Buono

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was VERY large, it was clean and well maintained. I was there for 3 nights and the bag of trash sitting beside the trash can in the ice machine area on the 2nd floor remained there the whole time. There was debris in the 2nd floor hallway that remained there the whole time, too. It only takes a minute to take out trash and vacuum a hallway and I would have had a better review had it been completed.
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 25 gen 2024
Dear Lisa,Thank you for your stay and feedback. We appreciate your positive comments about the spacious and well-maintained room during your three-night stay. However, we sincerely apologize for the oversight regarding the trash in the ice machine area and debris in the hallway on the 2nd floor. Your feedback is invaluable, and we'll address these issues promptly to ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

8/10 Buono

Cindy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 22 gen 2024
Dear Cindy,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

8/10 Buono

Teejay

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 19 gen 2024
Dear Teejay,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

4/10 Scarso

brian

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Some customer truck alarm beep on and off all night; the front desk said he would take care it. On checking in, there was no question concering type of car or license number, so could the front desk help in this situation? Terrible sleep all night.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 17 gen 2024
Dear Brian,We apologize for the inconvenience caused by the disruptive truck alarm during your stay. Regrettably, the front desk was unable to address the issue effectively. We understand the impact on your sleep and apologize for the disturbance. We'll review our procedures to improve handling such situations in the future. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Buono

Lynn

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An Unexpected Escape
Location right off interstate for excellent convenience. Friendly service at desk 24 hrs. Breakfast area was clean food appetizing with healthy options. My reserved room had to be changed as the ac/heater was nonfunctional but receptionist changed room without attitude making sure I was pleased with switched room and comfortable. Room design was nicer than expected offering sofa area separate from bedroom. I thought my stay was very good and a value for the price!
To my rt a large clean bathroom ~ I’m standing in large foyer, to my direct left is microwave and fridge inside a nook. Sorry about the garbage bag sitting on center of bed with my favorite pillow and fleece blanket inside!
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 10 gen 2024
Dear Lynn,Thank you for your stay and positive comments about our facilities and services. We are so inspired to see your great review of your stay. We promise to remain committed to our hard work to provide every guest with the finest accommodations. We are looking forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

John, Hatchet Lake

Mi è piaciuto: Pulizia e personale e servizio
Good overall
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 9 gen 2024
Dear John,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

4/10 Scarso

phillip

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not stay here
The hall smelled like smoke and pee. The had a leak that sprayed water all over the bathroom and there were shady characters hanging out in the lobby. At breakfast the round egg disc that were served were just strange and the orange juice was warm. Found a much better room for less on the return trip.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager., il giorno 9 gen 2024
Dear phillip, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Eccellente

Dejay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 26 dic 2023
Dear Dejay,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

Alvin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Manager, il giorno 16 dic 2023
Dear Alvin,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Buono

Natalie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 12 dic 2023
Dear Natalie,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Eccellente

james

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok nice clean neet
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 29 nov 2023
Dear James,Thank you for your stay. It's great to hear that you found the place nice, clean, and tidy! We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 Eccellente

Timmya

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recommend a stay here.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Manager, il giorno 23 nov 2023
Dear Timmya,Thank you so much for your recommendation. We're thrilled to hear that you had a positive experience during your stay. We appreciate your support and look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

Thomas

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 11 dic 2023
Dear Thomas,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 Eccellente

Candice

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 20 nov 2023
Dear Candice,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Willadean

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 15 nov 2023
Dear Guest,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

2/10 Terribile

Maribel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Terrible customer service
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 6 nov 2023
Dear Maribel,We are truly sorry to hear about your negative experience with our customer service. We strive to provide excellent service, and it's disappointing to hear that we fell short in this regard. Your feedback is valuable, and we take it seriously in our efforts to improve. We hope you'll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Manager

2/10 Terribile

Adinna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Our initial assigned room was in TERRIBLE condition, so much so that we had to go back to the front desk to request another. There was also a terrible smell on that floor of the hotel. To be honest, I would never stay at this location again; even if the room was free!
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 3 nov 2023
Dear Adinna,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

4/10 Scarso

Jo Ellen

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 31 ott 2023
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

10/10 Eccellente

ROBERT

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Breakfast was good too
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 31 ott 2023
Dear ROBERT,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely,Hotel Manager

8/10 Buono

Frankie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to the interstate clean and pretty nice place
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 21 ott 2023
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel to be conveniently located near the interstate and appreciated its cleanliness. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager