2/10
The location was great—very close to Old Montreal and walkable to many attractions. However, our overall experience was disappointing. We stayed three nights in three rooms. One room had a broken lamp and a window that wouldn’t close. When reported, the hotel simply added it to a long list of needed repairs. The facilities were dated and poorly maintained.
More concerning, medication went missing from one of our rooms. Despite reporting it twice and requesting to speak with housekeeping, no action was taken. A manager only spoke with us when we mentioned escalating the issue during checkout. We proceeded to report it to Hilton head office due to the lack of concern from hotel staff.
Sadly, while the location is excellent, we will not stay at this property again.
Yvonne
Soggiorno di 3 notti a luglio 2025