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Recensioni per Radisson Hotel Montreal Airport

3.5 out of 5
Radisson Hotel Montreal Airport
6500 Cote De Liesse, Montreal, QC

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 304 su 1313 recensioni" "
Valutazione di 8 - Buono. 444 su 1313 recensioni" "
Valutazione di 6 - Soddisfacente. 269 su 1313 recensioni" "
Valutazione di 4 - Scarso. 141 su 1313 recensioni" "
Valutazione di 2 - Terribile. 155 su 1313 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

7,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Guylaine

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
J'ai été facturé deux fois pour une seule nuit. On était un lundi, il y avait plusieurs chambres disponibles et on avait une chambre avec une vue mur de corridor ??? Un premier versement de 238,06 et 304,97 ??? Vraiment ordinaire comme chambre a ce prix
Soggiorno di 1 notte ad aprile 2024
Risposta di Ben- Front Desk Manager, il giorno 27 apr 2024
Bonjour Guylaine,Merci d'avoir pris le temps de nous laisser vos commentaires suivant votre récent séjour a notre hôtel. Nous sommes désoles de voir que vous n'avez pas eu une expérience exceptionnelle. Nous aimerions vous rassurer que le deuxième montant est une autorisation qui est relâcher au compte jusqu'a 5-10 jours ouvrable après avoir quitter l'hôtel. Nous espérons avoir la chance de vous accueillir a nouveau dans le futur. Bonne journée!

10/10 Eccellente

Katie

Mi è piaciuto: Pulizia e servizi
Beautiful place and the indoor water park was so nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Ben, il giorno 22 apr 2024
Good morning Katie,Thank you for taking time to leave us your feedback on your recent stay with us. We are glad to hear you enjoyed your stay! We hope to welcome you again!Have a great day!

8/10 Buono

Jessica

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is in an area that isn’t especially scenic; there’s another hotel nearby but the neighbourhood seems mostly comprised of business buildings. However, inside the hotel the staff members are all efficient, helpful and welcoming. Some aspects of the property look a bit shabby (worn carpet, for instance) but overall it is well kept and features a central swimming pool and lounge area that has plenty of room for kids who need to have fun swimming and splashing and adults who want to relax and visit. There are a number of games including foosball. My room was a pleasant surprise: I opened the door to a sleek, modern space in soothing shades of grey, a wall-mounted television, and an enormous bed made up in lovely white linens and four large pillows—I had a fantastic sleep! Lots of lighting options and a Keurig coffee maker are details I appreciated, as well as the microwave and energy star mini fridge. Thoughtful design ensured that I had a desk with chair, a small couch and coffee table, a closet, wall hooks (rare but very useful), a safe, a bench with built in dresser-type drawers, and a long mirror. I wanted to take a bath but couldn’t locate the plug so I took a shower and discovered that the large brass shower head rains hot water—delightful! The Radisson supplies individual toiletries but I hope they will switch to the dispensers many hotels are using these days because it’s far less wasteful. Overall, my room was excellent!
Soggiorno di 1 notte ad aprile 2024
Risposta di Ben- Front Desk Manager, il giorno 15 apr 2024
Good morning Jessica,Thank you for taking the time to leave us your feedback following your recent stay with us!We are glad to see you enjoyed so many things our hotel has to offer such as our pool area, the newly renovated room you stayed in an the amazing staff our team has. We hope to welcome you again in the near future!Have a great day!

2/10 Terribile

Kelly

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I called for a shuttle 10 minutes before I needed it and waited for an hour. Called again and was told they were on their way. Continued to wait and called two more times. Waited for a total of three hours and still didn't get a shuttle. I have to get an uber. They then double charged me at the restaurant and held a deposit on a prepaid room for a week. Still haven't been compensated for the double charge at the restaurant. Also they have mattresses and other furnishings stacked in the hallway by my room and don't have a complementary breakfast like advertised and the pool is only available on the weekend. Terrible experience.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ben- Front Desk Manager, il giorno 15 apr 2024
Good morning Kelly,Thank you for taking the time to leave us your feedback following your recent stay at our property. We are sorry to hear about the issues you faced during your stay and understand this could have made for a bad experience. We will be reviewing with our staff the points you have brought up to make sure this does not happen to you or others again. We also apologize for the mattresses and furniture, as you have probably seen, we are renovating our property and slowly removing those items from the hallways. Every client deserves the 10/10 experience and once again we are sorry you didn't have a great stay.We hope to welcome you again! I would kindly ask you to contact the hotel and ask for me so we can speak further of your experience.Have a great day!

10/10 Eccellente

sheldon

Soggiorno di 1 notte ad aprile 2024
Risposta di Ben- Front Desk Manager, il giorno 29 apr 2024
Good morning Sheldon,Thank you for taking the time to leave us feedback following your recent stay with us! We are glad to see you had a great stay!We hope to welcome you again in the future.Have a great day!

2/10 Terribile

Jimmy

Soggiorno di 1 notte a marzo 2024
Risposta di Ben- Front Desk Manager, il giorno 3 apr 2024
Good afternoon Jimmy,Thank you for taking the time to leave us a review following your recent stay with us. We are sorry to see you didn't have a great stay with us. In order to improve on our service delivery, we would kindly ask you to contact our hotel directly so we can discuss the stay and see what we could have done to improve your stay with us. We appreciate the feedback as it helps us improve and make sure all of our guests have a 10/10 stay with us. We look forward to hearing from you!Have a great day!

6/10 Soddisfacente

Jean Pierre

Viaggio con la famiglia
Mi è piaciuto: Servizi
Proximité de l’aéroport.
Soggiorno di 1 notte a febbraio 2024
Risposta di Lisa N , il giorno 27 feb 2024
Thank you for your feedback !

8/10 Buono

Jocelyne

Soggiorno di 1 notte a gennaio 2024
Risposta di Lisa N , il giorno 27 feb 2024
Thank you for your feedback !

6/10 Soddisfacente

valerie

Viaggio di coppia
The room was clean, renovated! The black out curtain has holes in it. The scan card did not work when we parked near our room to get back in the hotel. Jennifer at the front desk was very helpful. Garbage was overflowing near the parking by our room.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lisa N, il giorno 3 gen 2024
Thank you for your feedback! we will definitely look into it . Hope to see you again on your next stay with us

8/10 Buono

Nayane

Viaggio con animali domestici
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Lisa N , il giorno 19 dic 2023
thank you for your feedback !

6/10 Soddisfacente

Deborah

Mi è piaciuto: Pulizia e comfort della camera
Ok for stopover
Good for a stop over. Airport shuttle, comfortable room and bed all good. No complimentary water in room. Coffee maker didn’t work well. Restaurant was closed in the evening. Included breakfast would have been nice at the price of this hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lisa N, il giorno 19 dic 2023
Thanks you for your feedback ! Very sorry for the trouble it might caused during your stay but front desk is available 24/7. Buffet Breakfast is only 19.95 per personThank you

6/10 Soddisfacente

Denis

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Il n etait pas indiqué qu il fallait appeler l hôtel pour avoir la navette
Soggiorno di 1 notte a dicembre 2023
Risposta di Lisa N, il giorno 19 dic 2023
Merci de nous partager votre avis , oui cela est toujours mieu de contacter lhotel pour plus dinformations avant votre sejour parmis nous Merci

10/10 Eccellente

Pierre

Soggiorno di 1 notte a novembre 2023
Risposta di Lisa N, il giorno 19 dic 2023
Thank you for your feedback !

10/10 Eccellente

Sebastien

Soggiorno di 1 notte a novembre 2023
Risposta di Lisa N , il giorno 29 nov 2023
Thank you for your feedback !

4/10 Scarso

Michele

For the price they should include some kind of breakfast. Even a muffin would have been nice. The only thing they seem to have is a $20 buffet. I had to walk 15mins to a subway for a breakfast sandwich.
Soggiorno di 1 notte a novembre 2023
Risposta di Lisa N, il giorno 3 nov 2023
Thank you for your feedback ! the buffet breakfast is only 19.95 . Its pretty cheap .. we have coffee station in the morning .

8/10 Buono

Nicolas

Mi è piaciuto: Pulizia
la vue de ma chambre etais horrible ... vue sur un corridor qui servais d'entrepot de materiel de renovation !
Soggiorno di 2 notti a ottobre 2023
Risposta di Lisa N, il giorno 30 ott 2023
Merci de nous partager votre avis

8/10 Buono

luc

Mi è piaciuto: Pulizia e comfort della camera
thumbs up
Stayed here before and will probably will again, fun for the kids, nice and clean place, confurtable rooms.
Soggiorno di 1 notte a ottobre 2023
Risposta di Jennifer, il giorno 28 ott 2023
We sincerely appreciate your feedback and are happy to hear you had a great experience with us!We hope to continue to provide great experiences for you.

4/10 Scarso

Theodore

Viaggio di lavoro
Rénovation non complété dans la chambre. Système de ventillation défectueux.
Soggiorno di 1 notte a settembre 2023
Risposta di Lisa N, il giorno 28 set 2023
merci de nous partager votre avis !

6/10 Soddisfacente

Mélanie

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a settembre 2023
Risposta di Lisa n, il giorno 27 set 2023
thank you for your feedback!

4/10 Scarso

Stéphanie

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Ne recommande pas
Soggiorno di 7 notti a giugno 2023
Risposta di Lisa N, il giorno 21 set 2023
merci de partager votre avis

8/10 Buono

Benjamin

Soggiorno di 4 notti a settembre 2023
Risposta di Lisa N, il giorno 26 ott 2023
thank you for your feedback !

6/10 Soddisfacente

Denyse, Reseda

Property is undergoing renovation. Room is sparse with no comforrable seating. No information given on meals available.
Soggiorno di 1 notte a settembre 2023
Risposta di Lisa N, il giorno 8 set 2023
Thank you for your feedback !

4/10 Scarso

Pthandi

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The service at the bar and at the front desk were great. The hallway and room itself was dark and dingy. More or brighter lights are needed. The room could be accessed by two doors however one of the doors did not have a safety latch. The hotel was loud late at night. We did not use the pool as it did not look appealing. The wifi did not work. I’m very disappointed and expected a lot more for what I paid
Soggiorno di 1 notte ad agosto 2023
Risposta di Jennifer, il giorno 7 set 2023
Hello,On behalf of our entire staff at Radisson Hotel Montreal Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues to my team and we hope it won't happen again on your next stay. You can always ask the front desk to switch rooms if the room you're in doesn't suit you. The front desk can also call maintenance to fix issues with your room if ever, the same thing goes with the weak wifi connection. We know you spend so much at our hotel and we want to assure our guests to have a good and better experience when they come back.

6/10 Soddisfacente

Dipan, Edmonton

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Lisa N , il giorno 6 set 2023
Thank you for your feedback !

6/10 Soddisfacente

Stephanie

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Front staff was lovely. Hotel room could have been cleaner. Sheets had stains on it.
Soggiorno di 1 notte a settembre 2023
Risposta di Lisa N, il giorno 4 set 2023
Thank you for your feedback!

2/10 Terribile

Mark

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di lisa n , il giorno 31 ago 2023
Thank you for your feedback!

2/10 Terribile

SERGIO

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Nightmare
I booked the hotel 50 days in advance. The room I chose was the apartment with living room and separate bedroom. That's because this was my wedding trip, and my best man came from another country and could stay with us. With less than 1 week left, they call me, saying that that room would not be available. Only an ordinary room, with only one bed, would be offered to us. And that, WITHOUT REFUNDING ANY CENT!! The most they could do is add a folding bed to the room. Yes, that's what you're getting at: I slept with my wife and best man on our wedding night. Well, getting there, our room was in an area of the hotel that is under renovation. It had an UNBEARABLE fresh paint smell. There were no trash cans, no coffee machine, no iron and ironing board, and guess what? The foldable bed wasn't there either. We had to ask and wait a long time, as we arrived at night and tired. To top it off, the staff is extremely rude (with the exception of the cleaning staff) and unhelpful. My advice: stay away from this hotel. There are better and cheaper hotels in the same region!
Soggiorno di 5 notti ad agosto 2023
Risposta di lisa n, il giorno 1 set 2023
Thank you for your feedback ! you had a choice of being relocated .. We gave you a lot of option. . I am very sorry about what happen

8/10 Buono

Shelly van

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is run down and in desperate need of updating. They have added new stuff to an old room. Example: new flooring, and mirror but the bathroom is in terrible condition and the curtains in the room are old and ripped.
Soggiorno di 1 notte ad agosto 2023
Risposta di LISA N, il giorno 1 set 2023
Thank you for your feedback ! we are currently renovating

4/10 Scarso

Theodora

Viaggio di gruppo
Non mi è piaciuto: Servizi
One day the cleaning staff came and took all our towels and didn’t give us any new ones. The second day no one came to clean our room at all and when I called to asked for towels the front desk said they would have some brought up and never did. The next day we asked the cleaning staff for towels when we saw them in the hall and they just said no. The one restaurant is $20 for breakfast and is horrible. The hotel is far away from everything except the airport.
Risposta di LISA N, il giorno 1 set 2023
Thank you for your feedback

6/10 Soddisfacente

Logan

Soggiorno di 3 notti ad agosto 2023
Risposta di Jennifer, il giorno 20 ago 2023
Thank you for your feedback!

8/10 Buono

Andriy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Lisa N, il giorno 18 ago 2023
thank you for your feedback !

8/10 Buono

michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were very friendly and helpful.
Soggiorno di 1 notte ad agosto 2023
Risposta di Jennifer, il giorno 19 ago 2023
Thank you for your feedback!

8/10 Buono

Amanda

Mi è piaciuto: Pulizia e servizi
Helpful, friendly staff and clean facilities.
Soggiorno di 5 notti ad agosto 2023
Risposta di Lisa N, il giorno 14 ago 2023
Thank you so much for your feedback!

10/10 Eccellente

Paul

Soggiorno di 1 notte ad agosto 2023
Risposta di Lisa N, il giorno 4 set 2023
Thank you for this amazing feedback !

10/10 Eccellente

Richard

Soggiorno di 1 notte ad agosto 2023
Risposta di LISA N, il giorno 1 set 2023
Thank you for your feedback

10/10 Eccellente

Derek

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean room! Beautiful pool! We had a pool view room on the 2nd floor that was VERY nice. Also convenient parking and shuttle service to the airport.
Soggiorno di 1 notte ad agosto 2023
Risposta di Jennifer, il giorno 13 ago 2023
Thank you for your feedback!

4/10 Scarso

Shannon

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I liked the airport shuttle and the front desk staff were helpful. The property is run down and dated.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lisa N, il giorno 8 ago 2023
Thank you for your feedback !

4/10 Scarso

Lexi

Soggiorno di 3 notti ad agosto 2023
Risposta di lisa .n, il giorno 31 ago 2023
Thank you for your feedback !

8/10 Buono

Susanne

Mi è piaciuto: Pulizia e servizi
Spacious room. Good coffee machine.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lisa N , il giorno 7 ago 2023
Thank you for your feedback !

8/10 Buono

Nancy

Soggiorno di 1 notte ad agosto 2023
Risposta di lisa .n, il giorno 31 ago 2023
Thank you for your feedback !

2/10 Terribile

sean

Viaggio con la famiglia
The guy at the front desk, the youngest East Indian boy that worked the evening, he was the greatest part of our stay. There was renovations going on, and we were thrown into that area. But he helped us to get a better room. We went there in the evening. The next morning we were not allowed to use the pool as it was closed. So, therefore, there was nothing for us to do there at all, we were pretty darn disappointment. But like I said, the guy at the front desk was the best.
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N, il giorno 7 ago 2023
Thank you very much for your feedback !

8/10 Buono

Karen

Mi è piaciuto: Pulizia e comfort della camera
Our stay
We really enjoyed our stay. Nice to have things to do at the hotel like a pool table ,air hockey table a pool. The only drawback was the rooms were under renovation, but no big deal..
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N, il giorno 2 ago 2023
thank you so much for your feedback !

4/10 Scarso

Mackenzy

Non mi è piaciuto: Pulizia
Trop bruyant le matin
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N , il giorno 7 ago 2023
merci de partager votre avis

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e comfort della camera
Scam hotel
Gave us a room right in the middle of renovations. Smelled like paint and chemicals.
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N, il giorno 31 lug 2023
Thank you for your feedback ! The front desk will try there best to move your room during your stay .

4/10 Scarso

Gabriel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Ma pire expérience dans un Hotel
Ce fut une de mes pires expériences dans un Hotel de ma vie.. .LÈ Hotel était en rénovation et la chambre que nous avons eu était sale ,plein de poussiere et le lit pas fait : nous avons demandée une autre chambre et l'autre était dans le mëme état et avec lÈair conditionné non fonctionnel.
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N, il giorno 31 lug 2023
merci de partager votre avis . Nous somme en renovation section par section . Les nouvelles chambre son tres belle

8/10 Buono

Marianne

Viaggio di coppia
Mi è piaciuto: Pulizia
Unfortunately the hotel was under major renovation so there was drywall dust in the hallways, and the air. The hall to get to the elevator was blocked. Staff were good and friendly and the room itself was nice though sparsely furnished.
Soggiorno di 2 notti a luglio 2023
Risposta di Lisa N , il giorno 31 lug 2023
Thank you for your feedback !

8/10 Buono

Gabriel

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Safe and goog staff, the only reason they are renovating and don't advice about it
Soggiorno di 4 notti a luglio 2023
Risposta di Lisa N , il giorno 21 lug 2023
Thank you so much for taking the time to share your stay with us !

2/10 Terribile

juann

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room smelled like construction, all carpet on hallways were removed, so it looked very unsafe and very dirty. I understand people make improvement of properties, but as a customer seeing all the subfloor was not ok to me.. didn’t feel clean didn’t feel like I was staying at a good place
Soggiorno di 1 notte a luglio 2023
Risposta di Lisa N, il giorno 19 lug 2023
Thank you for your feedback ! We are trying our best to improve our services

8/10 Buono

Luc

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
thumbs up
familly vacation nice room clean and great parking
Soggiorno di 3 notti a luglio 2023
Risposta di Lisa N, il giorno 18 lug 2023
Thank you so much for your feedback !

4/10 Scarso

Canola

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not at all what I was expected. AC was so noisy, did not slept well
Risposta di Lisa N, il giorno 17 lug 2023
Thank you for your feedback !