Dear Sir, We are sorry to hear about your experience. Having had mostly satisfied customers until now - we do apologise that we fell short of your expectation. However, we must stress on the fact that we are a bed & breakfast and not a hotel (as is already mentioned clearly in our lodging details). Because we are private lodging, as per the property's policy, we do not allow visitors on the property, this is to maintain the safety, security and privacy of all our guests, and we are an adult only accommodation. Our property's policies are all mentioned in our details however we apologise in case you were unable to view them properly before making a reservation. We will work on improving the visibility of the said polices on our Expedia page. We do hope you will give us another chance to make it up to you on your next trip to Moradabad. Thank you.

Dear Mr Zuzer, We are very pleased you enjoyed your stay with us and we do hope to be able to welcome you back in the near future.

Dear Mr Darrell, Thank you for your kind words! We are glad you enjoyed your stay with us and we do hope you choose to stay with us again on your next trip to Moradabad.

Dear Mr Rakesh, Thank you for your splendid review. We at Nivah make it a point to make our guests feel special and right at home as soon they they walk into the property. We are glad you enjoyed your stay with us and we do hope you give us the opportunity to host you again on your next trip to Moradabad.