Hall

Recensioni per Super 8 by Wyndham Mound City

2.5 out of 5
Super 8 by Wyndham Mound City
109 West 8Th Street, Mound City, MO

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 39 su 93 recensioni" "
Valutazione di 8 - Buono. 21 su 93 recensioni" "
Valutazione di 6 - Soddisfacente. 17 su 93 recensioni" "
Valutazione di 4 - Scarso. 9 su 93 recensioni" "
Valutazione di 2 - Terribile. 7 su 93 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Michael

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
In a skechy area. Towels had stains. breakfast lame. Had no extra pillows. Staff very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 2 mag 2024
Hello Michael, We apologize for any inconvenience you experienced during your stay. Your feedback is valued, and we will address your concerns with the team for improvement. It's great to hear that our staff provided excellent service, and we appreciate your kind words.

6/10 Soddisfacente

Amy

Viaggio con la famiglia
It was a nice stay but everything just felt okay
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Amy, We appreciate your feedback and are glad you had a pleasant stay overall. Should you have any suggestions for improvement, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Eccellente

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They were very nice people! We went and seen Messi play in Kansas City and my son ended up giving the owners son one of his Messi jerseys. Very nice place
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Heather,We truly appreciate your kind words and are thrilled to hear about your positive experience interacting with our staff. It's heartwarming to hear about the special connection made between your son and the owner's son during your visit. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terribile

Denise

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Denise,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you would like to share so that we can address any concerns you may have had during your visit. We value all guest experiences and aim to make improvements wherever possible.

10/10 Eccellente

Arlin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay so much a few days earlier, we decided to stay here again on our way back home. The staff were very helpful and friendly. The room was clean and comfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Arlin,We are pleased to hear that you had a positive experience during your stay with us. Our team always aims to provide excellent service to all our guests, and we are glad to know that you found our staff helpful and friendly. Ensuring that our rooms are clean and comfortable is a top priority for us. Thank you for your feedback, and we look forward to welcoming you back in the future.

10/10 Eccellente

Svetlana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Svetlana,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Amanda,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Eccellente

Arlin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was super-friendly. The room was very clean. The location was perfect, just off the Interstate highway. The town has a couple really nice shops nearby.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Arlin,We are thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and our convenient location near the Interstate highway and charming local shops. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Dawn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Dawn,We're thrilled to hear that you enjoyed your stay with us! Your positive feedback is truly appreciated. Thank you for taking the time to share your experience with us. We hope to welcome you back again soon.

10/10 Eccellente

Tammi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and convenient
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Tammi,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean and convenient, which are both qualities we strive to provide for our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Small town friendly and very clean. This hotel far exceeded our expectations and was so much better than the big city money grabbing corporate rip offs down the highway. These small town hidden gems have all been forgotten about.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Peter,Thank you for your kind words about our hotel. We pride ourselves on providing a friendly and clean environment for our guests. It's great to hear that we exceeded your expectations. We appreciate your support for small town establishments like ours.

10/10 Eccellente

Marilyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent value! Exceptionally clean and accessible!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Marilyn,Thank you for your positive review of our hotel! We're delighted to hear that you found our establishment to be of excellent value and exceptionally clean. Our team works hard to maintain high standards of cleanliness to ensure our guests have a comfortable stay. We appreciate your feedback and hope to welcome you back again in the future.

8/10 Buono

Vicki

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Kids bling to owner or employees are jumping around. Noisy
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 21 dic 2023
Hello Vicki,Thank you for sharing your feedback regarding the noise disturbance caused by children on our property. We understand that a peaceful environment is important for all our guests. Please feel free to reach out to our management team directly at the hotel so that they can address your concerns further. We appreciate your understanding and apologize for any inconvenience caused.

2/10 Terribile

Greg

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
To say I was disappointed would be an understatement. Desk people flat out lied when asked questions. The Web site showed pictures of a pool when I asked about the pool when I checked in I was told that it was under renovations. When I asked the desk person in the morning he said that there never was a pool and it was a problem with the Web site then later said that it was filled in and they were going to dig it out again in the spring. Will never stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 13 dic 2023
Hello Greg, We apologize for any confusion regarding the pool. We strive to provide accurate information on our website and apologize for any discrepancies. We appreciate your feedback and will ensure that our staff is properly trained to address guest inquiries. We hope you will consider staying with us in the future for an improved experience.

6/10 Soddisfacente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Start with perfect and work back. I was a late arrival. The clerk seemed shocked that I showed up as he had called me to confirm whether I was a no show and I didn’t answer. I don’t answer random numbers and he didn’t leave a voicemail. Luckily he didn’t give my room to someone else. It was pre-paid, so this is a weird practice! Next odd thing is the “Free Breakfast” ZERO protein. It was Waffle, toast, cereal or packaged muffins. The hotel is one of only a couple of options in town and to me, after staying there almost a week, I still believe is the best option. If you are going for the Refuge, this is a really great place to stay. It’s only a few minutes, convenience stores, grocery stores even restaurants all within a few blocks/short walk. And it’s right on the interstate!
Soggiorno di 5 notti a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Thomas,Thank you for choosing to stay with us and sharing your feedback. We apologize for any confusion regarding your late arrival confirmation call. As for our breakfast offerings, we appreciate your input and will consider it for future improvements. We are delighted to hear that you still believe our hotel is the best option in town and that our location was convenient for your needs. We hope to welcome you back on your next visit.

10/10 Eccellente

Russell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The only thing I did not like was no coffee maker in the room
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 25 nov 2023
Hello Russell,Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your opinion and will take it into consideration for future improvements. Please feel free to contact our management team for further assistance or suggestions.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean rooms, friendly staff
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 29 ott 2023
Hello David,Thank you for your kind feedback! We take great pride in providing clean rooms and friendly service to our guests. We hope to welcome you back again soon!

8/10 Buono

Aaron

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice motel with restaurants close by. Walls are a little thin.
Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 22 ott 2023
Hello Aaron,Thank you for your feedback! We apologize for any inconvenience caused by the thin walls. Please let us know if there is anything we can do to make your stay more comfortable.

10/10 Eccellente

Dalton

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fun spa in room
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 17 ott 2023
Thank you for the review. We are glad that you enjoyed your stay.

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 14 ott 2023
Hello James,Thank you for your positive rating! We're glad to hear that you had a pleasant stay with us. Please let us know if there's anything else we can assist you with.

4/10 Scarso

Steve

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello Steve,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Scarso

Christy

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked a King room and upon arrival was advised they had none, despite the fact that this site still showed availability of a King room. Asked for restaurant recommendations and hostess mentioned a Mexican restaurant nearby, but would not provide any more information than that. Finally found the Mexican restaurant which was closed. Upon getting into room, there were no lights working over bathroom sink so had to ask for different room.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 5 ott 2023
Hello Christy ,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Scarso

Joann

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I’m honestly not happy with our stay. I booked it because the description said it sleeps 5. I thought maybe there was a pull out or something. Not sure why it’s advertised that way. One of my kids had to sleep on the floor. If there was another option I would have checked out and left but with it being family weekend at northwest, leaving wasn’t an option.
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Hello Joann, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Eccellente

Lawney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 26 set 2023
Hello Lawney,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Soddisfacente

Rebecca

Smelly
Not the greatest place. Front desk was having to answer calls while we were checking in. Room was not crisp, meaning bedding was worn. Room smelled of soured carpet. It was a “have to” or we would have asked for another room. It was a late check in after traveling all day. Wyndham’s name was one of the reasons we booked. We won’t stay at another. No elevator. It is pet friendly, could be cause of carpet smell.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 23 set 2023
Hello Rebecca,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our elevator and front desk. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Buono

Gidget

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice older hotel. Was very clean and staff was nice.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 19 set 2023
Hello Gidget ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Eccellente

Cindy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Indiana
Very nice and helpful
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 11 set 2023
Hello Cindy,We appreciate the comments, especially with regards to your opinion of our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Soddisfacente

Jim

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel isn’t being kept up well. Room key machine was broken so they had to let us into our room whenever we returned. Bathroom sink drained extremely slow. No pop or food in vending machines No fresh towels given. We had to take used towel’s to front desk to get clean ones. Probably our last stay there
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 6 set 2023
Hello Jim, Thank you so much for bringing to our attention the issues that you encountered with our key cards. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Buono

Crystal

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Crystal,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Eccellente

Jose

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time safe and comfortable
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
Hello Jose,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terribile

Kathleen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 26 ago 2023
Hello Kathleen, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Buono

Sherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 8 ago 2023
Hello Sherry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terribile

Rafael

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 9 ago 2023
Hello Rafael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Scarso

vicki

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 27 ago 2023
Hello vicki,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

betsy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 5 ago 2023
Hi Betsy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, easy check in and we hope to have the pleasure of hosting you again soon.

2/10 Terribile

Jodi, Caldwell

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There was hair in the tub (and a big wad of hair) food all over the floor, blood on the bedding and not the kind that had been washed, the pillows were used. I do not believe the room had been cleaned. I would have asked to be moved but we had got in very late. I will not be staying there again or any of the super 8. Every one of them have been dirty but not like this one. This one was worse. I use to stay in the super 8s all the time. I will be changing hotel chains.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 28 lug 2023
Hello Jodi,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Eccellente

Felix

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 29 lug 2023
Hi Felix,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Sherry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beds were comfortable, there was a large frig with accessibile sink and cooktop
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 22 lug 2023
Hello Sherry,It means so much to have earned your business. We appreciate the feedback regarding our sink. Please do come see us again.

10/10 Eccellente

Dwight

Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 19 lug 2023
Hello Dwight,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Buono

Hector

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 5 lug 2023
Hello Hector,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Scarso

Steven

Mi è piaciuto: Personale e servizio
It was loud and noisy. We reserved a king with pull out sofa but our room was just a king room with no sofa.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 28 giu 2023
Hello Steven, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean hotel, front desk nice. We got the jacuzzi suite and it was fabulous!
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 27 giu 2023
Hello Jessica,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and also our jacuzzi. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Eccellente

Rita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place for stop on road trip
On our way home from long trip and stopped here. Check in was very easy. Staff is friendly and professional. Our room was clean and comfortable. Breakfast was adequate. The only downside, the fan in bathroom was excessively loud and needs repair.
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 17 giu 2023
Hello Rita,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and comments about our breakfast. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terribile

Samuel, Fleetwood

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 26 ago 2023
Hello Samuel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Buono

Allan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was pretty much what you would expect it to be. One frustration for me was the internet was poor at best to not working the last 36 hours of my stay. Breakfast is a real stretch but it is something. The room was fine and enjoyed that.
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 12 giu 2023
Hi Allan,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our wifi, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Buono

Pat

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The beds look like they were slept in or someone doesn’t know who to make a bed. The carpets in the room needed a good cleaning there were bad spots all over.
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 12 giu 2023
Hi Pat,Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit

4/10 Scarso

Mo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It’s one of those traps where you either get an overpriced room or sleep in the car. It’s the exorbitant money, it’s really a $40/ night stay. Just saying.
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 12 giu 2023
Hello Mo, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Soddisfacente

Kathy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
Pool was not operational. Pullout mattress cover had numerous dead bugs. Staff was very nice however and breakfast was okay.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 12 giu 2023
Hello Kathy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terribile

Monica Jimmie

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2023
Risposta di Management, il giorno 14 apr 2023
I'm sorry you had a bad stay. Can you please give me details as to why it was terrible so we can improve? Thank you.

10/10 Eccellente

Gena

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, bed was comfortable, room clean, staff friendly
Soggiorno di 1 notte ad aprile 2023
Risposta di Management, il giorno 5 apr 2023
Thank you. We are glad you enjoyed your stay. It was a pleasure having you stay with us.