I wish I could give this place zero stars. When we got there, there were 15 people in the lobby, and half of them were people with issues that they needed fixed. Should have realized at that point that it was not going to work out well. One lady said they gave someone else her room key as well and a man walked in on her. Another person said their room had a ton of trash in it and wasn't cleaned. Several people said their room keys just didn't work at all. We finally got our key after waiting for 30 minutes, and wouldn't you know, it did not open the door to our room. The man working at the front desk was very slow, and when we finally got a new key, it still didn't work, and the maintenance man said that the door knob was frozen and poured coffee over it to try and thaw it. That is when I decided that I was going to cancel the reservation and go somewhere else. Also, the main lobby was locked and had a sign on the door that just said "No!" so all 15 people were waiting in a 10 ft by 10 ft box.