6/10 Soddisfacente
Ruth L.
16 mag 2024
Mi è piaciuto: Pulizia
Beautiful house - complications after departure
First of all - other reviews are correct in that this is a beautiful house with perfect garden and pool. From that perspective the house does definitely deserve five stars.
However, we ran into a rather unpleasant situation, which brings our overall rating down to three stars.
On our way back home we received a complaint from our host on five different items. Only for one of those (a remote control) we had an explanation and were happy to replace it.
It was not possible to clarify the other issues, so we lost most of our significant deposit. Most of it based on a small stain on the garden table for which we had absolutely no explanation. Our hosts theory: we had put cigarette ash in the ashtray on the table. However, using the provided ash tray did not seem improper use to us.
If you would like to avoid situations like ours (which are unpleasant for all involved) we would recommend the following to other guests:
- document the critical parts of the house on arrival and before
departure (possibly take photos)
- if you find anything to be broken, let your host know immediately. Some items might be more expensive than you expect 🙂
- let your host confirm on departure that everything is ok. Later clarification might be difficult.
I have to mention that we have spent time in a lot of holiday homes and never had a single complaint from our hosts. So this experience left us somehow puzzled and it partially ruined our otherwise pleasant stay.
Ruth L.
Soggiorno di 8 notti a marzo 2024