Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 682 su 1003 recensioni" "
10 - Eccellente
682
Valutazione di 8 - Buono. 192 su 1003 recensioni" "
8 - Buono
192
Valutazione di 6 - Soddisfacente. 63 su 1003 recensioni" "
6 - Soddisfacente
63
Valutazione di 4 - Scarso. 33 su 1003 recensioni" "
4 - Scarso
33
Valutazione di 2 - Terribile. 33 su 1003 recensioni" "
2 - Terribile
33
9,2/10
Pulizia
9,2/10
Personale e servizio
8,8/10
Servizi
9,2/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
10/10 Eccellente
giuseppe
Viaggio di lavoro
22 mag 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
giuseppe
Soggiorno di 5 notti a maggio 2022
Risposta di Vikas Kapai, il giorno 25 mag 2022
Bonjour Giuseppe,
Greetings of the day! Thank you for choosing Sofitel Mumbai BKC as your choice of accommodation on your recent visit to the city. We are glad that you had an overall pleasant experience. It is feedback such as yours that motivates us to work harder to ensure that our guests receive the best level of service and comforts. We thank you for your patronage and look forward to welcoming you back in the very near future. Meanwhile, if I may be of any further assistance, please do not hesitate to contact me.
Sincèrement,
Vikas Kapai General Manager Sofitel Mumbai BKC
10/10 Eccellente
PAOLO
11 dic 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
PAOLO
Soggiorno di 7 notti a dicembre 2018
Risposta di Biswajit, il giorno 12 dic 2018
Bonjour PAOLO
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Eccellente
Mariangela
10 dic 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Perfetto
Ottimo hotel consigliatissimo
Mariangela
Soggiorno di 3 notti a dicembre 2018
Risposta di Biswajit, il giorno 11 dic 2018
Bonjour Mariangela
Thank you so much for your 5 star rating.
Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 Eccellente
Anuradha
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff Friendly
Anuradha
Soggiorno di 1 notte ad aprile 2024
Risposta di Taniska, il giorno 30 apr 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Aparna
Viaggio di lavoro
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best hotel for consulate access
Aparna
Soggiorno di 1 notte ad aprile 2024
Risposta di Taniska, il giorno 23 apr 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Kamal Krishna
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing service and hospitality
Kamal Krishna
Soggiorno di 1 notte ad aprile 2024
Risposta di Taniska, il giorno 23 apr 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
DINESH
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good experience with this property food also very good
DINESH
Soggiorno di 3 notti ad aprile 2024
Risposta di Taniska, il giorno 12 apr 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Gurpreet
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Gurpreet
Soggiorno di 1 notte ad aprile 2024
Risposta di Taniska, il giorno 8 apr 2024
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Sricharan
28 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful property.
Sricharan
Soggiorno di 1 notte a gennaio 2024
Risposta di Taniska, il giorno 28 feb 2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Mitulkumar
26 feb 2024
Mitulkumar
Soggiorno di 2 notti a febbraio 2024
Risposta di Taniska, il giorno 21 mar 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Jasvir
26 feb 2024
Excellent
Jasvir
Soggiorno di 1 notte a febbraio 2024
Risposta di Taniska, il giorno 26 feb 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Soumya kanti
15 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Keep it up
Soumya kanti
Soggiorno di 3 notti a febbraio 2024
Risposta di Taniska, il giorno 15 feb 2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Soddisfacente
Haripriya
Viaggio di lavoro
9 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
It takes too long to access the property by car. The wait is too long.
Haripriya
Soggiorno di 1 notte a febbraio 2024
Risposta di Taniska, il giorno 13 feb 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Andrew
Viaggio di lavoro
8 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A very well run hotel
Andrew
Soggiorno di 1 notte a febbraio 2024
Risposta di Taniska, il giorno 13 feb 2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
2/10 Terribile
Harjit, Owensboro
6 feb 2024
Harjit
Soggiorno di 2 notti a febbraio 2024
Risposta di Taniska, il giorno 7 feb 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Pete
Viaggio di coppia, Viaggio di lavoro
2 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with great amenities
Pete
Soggiorno di 1 notte a febbraio 2024
Risposta di Taniska, il giorno 4 feb 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Rajiv Ramesh
2 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rajiv Ramesh
Soggiorno di 1 notte a gennaio 2024
Risposta di Taniska, il giorno 4 feb 2024
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Soddisfacente
Pradeep
Viaggio con la famiglia
28 gen 2024
Mi è piaciuto: Personale e servizio
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Pradeep
Soggiorno di 1 notte a gennaio 2024
Risposta di Taniska, il giorno 4 feb 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Soddisfacente
Faisal
Viaggio di gruppo
27 gen 2024
Under expectations
The staff was not so friendly
Faisal
Soggiorno di 3 notti a gennaio 2024
Risposta di Taniska, il giorno 28 gen 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Soddisfacente
DANNY, Los Angeles
23 gen 2024
DANNY
Soggiorno di 2 notti a gennaio 2024
Risposta di Taniska, il giorno 25 gen 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Harveer
23 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Harveer
Soggiorno di 3 notti a gennaio 2024
Risposta di Taniska, il giorno 25 gen 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Suneet
Viaggio con la famiglia
21 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch.
Not yet fully 5 star.
Suneet
Soggiorno di 2 notti a gennaio 2024
Risposta di Taniska, il giorno 22 gen 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Samina
Viaggio con la famiglia
19 gen 2024
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary,
Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Samina
Soggiorno di 4 notti a gennaio 2024
Risposta di Taniska, il giorno 22 gen 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Radhika
11 gen 2024
Radhika
Soggiorno di 3 notti a gennaio 2024
Risposta di Taniska, il giorno 4 feb 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Bhakti
Viaggio con la famiglia
9 gen 2024
Mi è piaciuto: Pulizia e servizi
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased.
Great range of food being offered, but the prices for drinks were exceptionally high!
Bhakti
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 10 gen 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Bhakti
9 gen 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Bhakti
Risposta di Taniska, il giorno 10 gen 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Bakir Tri-state Enterprises
Viaggio con famiglia e bambini piccoli
4 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property excellent staff.
Bakir Tri-state Enterprises
Soggiorno di 4 notti a dicembre 2023
Risposta di Taniska, il giorno 9 gen 2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Sanjay
Viaggio con la famiglia
3 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Sanjay
Soggiorno di 2 notti a gennaio 2024
Risposta di Taniska, il giorno 9 gen 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Christal
Viaggio di gruppo
2 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Very nice hotel! The staff was very friendly and accommodating to my requests. I didn’t even realize a meal was included in my package so that was a nice bonus. The rooms were spacious and the bed was comfortable. They gave us plenty of water. Would stay here again!
Christal
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 8 gen 2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Prakritee
Viaggio con la famiglia
31 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good stay
Prakritee
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 4 feb 2024
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Maitree
Viaggio con famiglia e bambini piccoli
30 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Maitree
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 30 dic 2023
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Saurin
23 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Contemporary in the heart of a clean commercial area
Saurin
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 26 dic 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Sukhneer
Viaggio con la famiglia
22 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was perfect nd breakfast was delicious nd had a great variety of options.
Sukhneer
Soggiorno di 4 notti a dicembre 2023
Risposta di Taniska, il giorno 26 dic 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Rajnish
21 dic 2023
Rajnish
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 26 dic 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
John e
20 dic 2023
John e
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 22 dic 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could meet your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Denise
20 dic 2023
Denise
Soggiorno di 1 notte a dicembre 2023
Risposta di Taniska, il giorno 22 dic 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Buono
Zehera
17 dic 2023
Beautiful hotel. Very clean property. Spa / Pool was nice. Room service was slow. Had to ask for napkins and condiments. Room was missing a hair dryer.
Zehera
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 18 dic 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words, and we are glad to note your appreciation of the hospitality offered at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
Charanjit, Jurupavalley
Viaggio di lavoro, Viaggio con la famiglia
15 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Charanjit
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 18 dic 2023
Bonjour Valued Guest,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAsst. Guest Experience Manager Sofitel Mumbai BKC!
6/10 Soddisfacente
Vimal kumar
Viaggio di lavoro
11 dic 2023
Service in the breakfast not good no one comes to ask you for 10-15 min
Vimal kumar
Soggiorno di 5 notti a dicembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour Guest,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincerement,Team Sofitel Mumbai BKC!
8/10 Buono
Lingaraj
9 dic 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice hotel at a good corporate location
Very clean hotel in a corporate area not much to do in walking distance! We arrived a bit early but we’re helped only after 2 pm.
Lingaraj
Soggiorno di 2 notti a dicembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour,Thank you very much for sharing your most valuable feedback. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Sincerement,Team Sofitel Mumbai BKC!
6/10 Soddisfacente
Kavya
3 dic 2023
Kavya
Soggiorno di 1 notte a dicembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour,Thank you so much for your rating. Hope to see you soon.Sincèrement,Team Sofitel Mumbai BKC!
10/10 Eccellente
Tuba
24 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tuba
Soggiorno di 1 notte a novembre 2023
Risposta di Taniska, il giorno 18 dic 2023
Bonjour Guests,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Eccellente
JINIT
Viaggio con famiglia e bambini piccoli, Viaggio di coppia
24 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was memorable time to stay at sofitel. Thoughtful food options and excellent service. Will visit again
JINIT
Soggiorno di 3 notti a novembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Sincèrement,Team Sofitel Mumbai BKC!
10/10 Eccellente
Ravi Ramkrishin
Viaggio di coppia
22 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient
Ravi Ramkrishin
Soggiorno di 1 notte a novembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour Guest, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
10/10 Eccellente
Yash
14 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Yash
Soggiorno di 1 notte a novembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
10/10 Eccellente
Anuj
14 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice restaurants
Anuj
Soggiorno di 2 notti a novembre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
4/10 Scarso
HISATOSHI
4 nov 2023
HISATOSHI
Soggiorno di 1 notte a novembre 2023
Risposta di Gaurav Batra, il giorno 8 nov 2023
Bonjour Guests,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincèrement,Gaurav Batra
10/10 Eccellente
Jassi
Viaggio di lavoro, Viaggio con la famiglia
30 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front girls was very helpful and professional. Thank you guys.
Jassi
Soggiorno di 1 notte a ottobre 2023
Risposta di Taniska, il giorno 11 dic 2023
Bonjour!We would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!
8/10 Buono
Rajesh
Viaggio con la famiglia
30 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rajesh
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaurav Batra, il giorno 30 ott 2023
Bonjour Guest,Thank you for taking time out to share feedback of your experience with us.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Sincerement,Gaurav BatraFront Office Manager
10/10 Eccellente
Christian
30 ott 2023
Christian
Soggiorno di 3 notti a ottobre 2023
Risposta di Gaurav Batra, il giorno 8 nov 2023
Bonjour Guests,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Sincerement,Gaurav Batra