First let me say, the pictures for this hotel are well staged, this place does not look like this in person, even the pool lounge chairs on the beach pic, were taken from the property next to it, not even their chairs, so much for false advertising. I am an amputee and they harrassed me about parking underground because I did not remember to bring my handicapp parking sticker as we took my husbands truck and not my jeep. I showed the receptionist my prothesis, she said there is nothing she could do without that sticker and that I wasn't really that handicapped as she had to walk as well, and she had a bad back. Finally after 3 days of complaining about the parking down the street (not on premises as ad states) they final allowed us to park underground.
There is NO MAID SERVICE, also not stated in ad, so if you stay a week, you need to clean and get your own sheets and towels yourself. People on our floor piled their garbage up near the ice machine /elevators as they indicate their is a 200.00 fine for leaving garbage in your rooms, so without knowing where to leave it, that became the garbage drop off, don't pick it up daily, so its leaking and smelling for days, so gross.
They also do not disclose that they allow homeless locals to live here, so you have sketchy looking people around the hotel all the time. Rude staff yelled /cussed at us, told us to go to our room, she was pregnant and couldn't deal with us. Her name was Ally. No heated pool as advertised, dirty hot tub,