Thank you for taking the time to share your experience at our facility. We are sorry to learn that your stay did not live up to your expectations and would like to clarify a few points raised in your review. First, regarding the issue of humidity and the presence of mold, we would like to point out that the proximity to the garden can indeed increase humidity levels in the surrounding environment. However, we would like to assure you that what you perceived is not mold, but a temporary effect due to the particular climatic conditions in the area. We are committed to keeping our spaces clean and healthy, and we take regular measures to ensure that the humidity remains at comfortable levels. Regarding the issue of drinks and food, it is important to note that, in accordance with Italian law, it is not permitted to provide food and beverage services in tourist apartments such as ours. This is why we cannot offer wine, cold cuts or other food as a welcoming gesture. However, we are keen to offer our guests a warm welcome and therefore we have opted to provide bottles of water, a small but sincere gesture of hospitality. The satisfaction of our guests is our priority and we are committed to providing a welcoming and comfortable environment. We are sorry that your experience was not positive and we appreciate your feedback, which helps us to improve. We hope to have the opportunity to host you again in the future to offer you a stay that fully meets your expectations.

We sincerely thank you for taking the time to leave this detailed review. We are sorry for the initial inconvenience with the original apartment, but we are pleased that the alternative offered met your needs and allowed you to enjoy a comfortable stay. We note the problems encountered with the keys and apologize for the mishap; we will try to make the instructions clearer for future guests to avoid similar mishaps. We are grateful that communication was efficient and that we were able to assist you promptly when you needed it. We hope to welcome you back in the future, providing you with an even more flawless experience. Thank you again for choosing our apartment. Napoliapartments . it Team

Dear Harmina, Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed the house's prime location, the wonderful views, and the spacious terrace, which offers a serene retreat amidst trees and plants. It’s great to know that these features contributed positively to your experience in Naples. We’re thrilled that you had a wonderful stay in Naples. We hope to have the pleasure of welcoming you back in the future, ensuring an even more comfortable and enjoyable experience. Warm regards, Napoliapartments . it Team

Dear Robert, Thank you immensely for your glowing review and the 5/5 rating! We are thrilled to know that you enjoyed the beautiful location of our property in Napoli, along with the breathtaking view it offers. It’s wonderful to hear that you appreciated the balance of privacy and proximity to the city's must-see museums, attractions, and the beach. We're glad that the cleanliness of the property met your expectations and that you found our service kind and accommodating. Our goal is to ensure every guest feels welcomed and taken care of, so it's rewarding to hear we succeeded during your stay. Your kind words mean a lot to us, and we’re so happy we could contribute to making your visit to Napoli memorable. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing our property for your stay! Warmest regards, Napoliapartments . it Team

Lieber Peter, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir freuen uns über Ihre positiven und konstruktiven Kommentare und entschuldigen uns für die Unannehmlichkeiten, die Sie während Ihres Aufenthaltes hatten. Was das WiFi-Problem angeht, möchten wir klarstellen, dass das angegebene Passwort korrekt war. Leider hatten wir vorübergehend Probleme mit unserem Internetservice, die einen regelmäßigen Zugang verhinderten. Wir freuen uns jedoch, Ihnen mitteilen zu können, dass wir das Problem umgehend behoben haben und dass der Dienst nun wieder voll funktionsfähig ist. Wir entschuldigen uns für die Unannehmlichkeiten und die Auswirkungen, die dies auf Ihre Erfahrung hatte. Was die Störung des Wasserkastens betrifft, so haben wir sie sofort behoben, als wir davon erfuhren. Wir sind bestrebt, unsere Räumlichkeiten in einwandfreiem Zustand zu halten und danken Ihnen für Ihre Geduld in dieser Angelegenheit. Wir freuen uns, dass Sie die besondere Raumaufteilung und die Ruhe der Wohnung trotz der Nähe zu einer belebten Straße zu schätzen wissen. Die zentrumsnahe Lage und die gute Erreichbarkeit der Via Toledo sind sicherlich ein Pluspunkt für unsere Gäste. Wir freuen uns darauf, Sie in Zukunft wieder bei uns zu beherbergen und Ihnen einen noch besseren und reibungsloseren Aufenthalt zu bieten. Nochmals vielen Dank, dass Sie sich für unsere Unterkunft entschieden haben. Mit freundlichen Grüßen, Das Team von napoliapartments . it