Hall

Recensioni per Embassy Suites by Hilton Nashville South Cool Springs

3.5 out of 5
Embassy Suites by Hilton Nashville South Cool Springs
820 Crescent Centre Dr, Franklin, TN

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 729 su 1298 recensioni" "
Valutazione di 8 - Buono. 286 su 1298 recensioni" "
Valutazione di 6 - Soddisfacente. 144 su 1298 recensioni" "
Valutazione di 4 - Scarso. 80 su 1298 recensioni" "
Valutazione di 2 - Terribile. 59 su 1298 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

LaCoya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay overall was great! Son loved the restaurant ☺️
Soggiorno di 2 notti a maggio 2024
Risposta di GM, il giorno 16 mag 2024
Dear LaCoya, We are thrilled to hear we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team, which works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Marek Vesely , GM

4/10 Scarso

Darren

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Really good breakfast but otherwise not a great hotel. Rooms not clean and several areas of the property in need of updating.
Soggiorno di 1 notte a maggio 2024
Risposta di GM , il giorno 13 mag 2024
Dear Darren, While I am pleased to hear that you found our breakfast to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Marek Vesely, GM

2/10 Terribile

Anthony, Rosebud

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was dirty parking was terrible and they charge to park your car in the lot not valet just anyone staying gets charged to park room was filthy wallpaper peeling off walls black mold growing in shower everywhere vert unhealthy. Front fest overcharged me double and did not want to refund my money will never stay at embassy suites again
Soggiorno di 1 notte a maggio 2024
Risposta di GM , il giorno 12 mag 2024
Dear Anthony, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Marek Vesely , GM

10/10 Eccellente

AmBria

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
At first they gave us the wrong room and told us there was nothing they could do, but then sober associate had our new room cleaned and available to us within minutes. Overall we enjoyed our stay.
Soggiorno di 2 notti a maggio 2024
Risposta di GM , il giorno 8 mag 2024
Dear AmBria, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Marek Vesely, GM

6/10 Soddisfacente

Cheryl

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I liked the bed...very comfy but the sofa bed was horrible. My granddaughter slept on couch because you could feel the mattress inner springs. I've slept on sofa beds but none of the mattresses had inner springs!! The room was also warm...never went below 72. Needed room service Sat. evening but they weren't operating. My granddaughter got sick and I couldn't leave her alone to get food. Had put some fruit in frig which leaked and base was broken. Also it was VERY noisy...lots of kids but not supervised... running in hallways screaming. Kids in adjacent room were bouncing ball off my wall and were also very loud. We checked out a day early and were charged $75 but will attempt to get reimreimbursed. All in all not a great visit.
Soggiorno di 3 notti a maggio 2024
Risposta di GM , il giorno 7 mag 2024
Dear Cheryl, We are sorry to learn that you decided to cut your stay with us short. We apologize that you did not find the sofa bed comfortable and experienced issues with the climate control system. Additionally, we are sorry that our room service was not available during your stay and that noise pollution interrupted your stay. We take guest satisfaction very seriously and we regret that we couldn't provide you with a better experience. Your feedback is important to us, and we appreciate you taking the time to share your review with us. Sincerely, Marek Vesely, GM

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great and our family enjoyed the overnight stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 4 mag 2024
Dear Thomas, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Marek Vesely, AGM

6/10 Soddisfacente

Vandy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Did not get the room I reserved. Reserved double beds and got a king. Had to sleep on uncomfortable sofa bed with 2 grandchildren.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 3 mag 2024
Dear Vandy, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Embassy Suites Nashville South Cool Springs, GM

8/10 Buono

tracy

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
The service by the front desk was incredible. They were very professional and very helpful. I didn’t like how dirty the parking lot was both days that I stayed at this location. Our room was a tad beat up. There was a huge burn mark in the middle of the room where it seems an iron was left on. The cabinetry around the fridge was chewed up. Overall pleased with our service and disappointed by the appearance.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 2 mag 2024
Dear tracy, Thank you for choosing to stay with us. Our staff strives to provide each guest with an exceptional experience, and your sincere feedback is essential to help us achieve that goal. We appreciate your kind words and recommendations about our hotel. We look forward to welcoming you back on your next visit. Best, Marek Vesely, GM

6/10 Soddisfacente

Seville

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Nice place to stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di GM , il giorno 1 mag 2024
Dear Seville, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Marek Vesely, GM

8/10 Buono

Katherine

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The staff was friendly. Our air conditioning did not work.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 29 apr 2024
Dear Katherine, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the climate control issue you experienced; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Marek Vesely , GM

10/10 Eccellente

Hannah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Kid friendly and nice breakfast buffet. Pool and workout facility was nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 24 apr 2024
Dear Hannah, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant due to our ample amenities. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Marek Vesely, GM

4/10 Scarso

Mallorie

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 23 apr 2024
Dear Mallorie, Our goal is to surpass the expectations of our guests, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us a more enjoyable one. Sincerely, Marek Vesely, GM

10/10 Eccellente

Shaun

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, clean rooms and awesome breakfast. $10 park,when there was ample parking all around was weird but great hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di GM, il giorno 21 apr 2024
Dear Shaun, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Marek Vesely, AGM

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di GM , il giorno 1 mag 2024
Dear Ron, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Marek Vesely, GM

10/10 Eccellente

Abigail

Viaggio di coppia
Mi è piaciuto: Servizi
Great stay
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 15 apr 2024
Dear Abigail, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Marek Vesely , GM

10/10 Eccellente

Dennis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great experience for family of 5
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 6 apr 2024
Dear Dennis, What an excellent rating! I am thrilled to see that you and your family had a great stay. I hope that we will be your first choice for lodging when visiting our great city. Thank you for your business, and please come again. Best, Marek Vesely , GM

8/10 Buono

Derek

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di GM , il giorno 1 mag 2024
Dear Derek, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Marek Vesely, GM

10/10 Eccellente

Elizabeth

Soggiorno di 1 notte ad aprile 2024
Risposta di GM , il giorno 1 mag 2024
Dear Elizabeth, Thank you for your time in sharing your kind review, and please visit us again. Best, Marek Vesely, GM

10/10 Eccellente

Tim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very clean, breakfast was generous, and the pool was great for the kids. My older boys were happy with the gym facilities as well. We needed a few extra bath towels and were able to get them very quickly. We would definitely stay again!
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear Tim, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Marek Vesely , GM

10/10 Eccellente

Olga

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was amazing!
Soggiorno di 3 notti a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear Olga, We are thrilled that we provided you with an amazing stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Marek Vesely, GM

8/10 Buono

SUSAN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
This hotel really needs an update! The room smelled bad when we arrived and it's so dark and outdated. There was major mildew in the shower and rust in the bottom of the tub, I assume from the tub being cast iron. The mattress was horrible and woke up with back pain. The perks: Convenient location, very friendly staff, great free breakfast, nice indoor pool. Overall this hotel is not worth the price they are asking per night.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 1 apr 2024
Dear SUSAN, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that your accommodations were not met with our high-quality care and service. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Marek Vesely, GM

10/10 Eccellente

Matt

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Convenient. Made life on the road easy.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 31 mar 2024
Dear Matt, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Marek Vesely, GM

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Aimee

Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 21 apr 2024
Dear Aimee, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Marek Vesely , GM

10/10 Eccellente

Deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The rooms were very comfortable and spacious. The free breakfast was great!
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 29 mar 2024
Dear Deborah, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Marek Vesely, Assistant General Manager

10/10 Eccellente

billy joe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was a plus and staff was very helpful
Risposta di Lissa, il giorno 26 mar 2024
Thank you for taking the time to let us know that you had an excellent experience. Travel safely and we hope to see you again soon.

8/10 Buono

Brad

Viaggio di coppia
Mi è piaciuto: Personale e servizio
This used to be one of our favorite places to stay. The breakfast is awesome and Jeff and Justin in the bar are the best. But the condition of the hotel has really gone down hill. My door appeared to have been broken into, as there was damage and the dead bolt screws were loose. The tub had a thin inner liner shape, it’s a little uneven to stand in and not all the water ran to the drain, some pooled in the center of the tub and had brown flakes floating in it. We may give it one more shot, but Franklin is a nice area with lots of nice places.
Soggiorno di 3 notti a marzo 2024
Risposta di GM, il giorno 26 mar 2024
Dear Brad, Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experiences. The details definitely do make a trip and we regret we missed the mark. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve. Sincerely, Marek Vesely , GM

8/10 Buono

Karma

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Lissa, il giorno 25 mar 2024
Thank you, Karma, for letting us know that you enjoyed your stay. We hope to see you again next time you are in our area. Until then travel safely.

6/10 Soddisfacente

Travis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Lissa, il giorno 25 mar 2024
Thank you Travis for taking the time to let us know about your stay. We hope to see you again next time you are in our area. Travel safely.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The woman who checked us in, Lisa, was very friendly and informative. We loved her! There is a great breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 25 mar 2024
Dear Sharon, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that Lisa and our great breakfast were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Marek Vesely , GM

8/10 Buono

Danielle

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
My husband and I took our children here for 1 night for a quick trip during during break. The main reason for picking this hotel is because it has an indoor pool. Check in was easy and the room was spacious, clean, and smelled good until we went in the bathroom. The toilet had not been properly cleaned and had stains. The tub also had big globs of hair in it. The pool was also closed due to maintenance which irked me because that was the main reason for picking the hotel. It eventually opened later on that night, so that made us very happy. The hotel has a lot of restaurants in the area and the space in the room was really good, tv in the bedroom and tv in the sitting area. Overall we wnjoyed our stay and would come back.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 22 mar 2024
Dear Danielle, We are truly sorry for any shortcomings you experienced during your stay with us. We understand how frustrating it can be when things don't go as planned, and we want to ensure that your next experience with us is nothing short of exceptional. Thank you for sharing your feedback with us, and we hope to have the opportunity to host you again for a flawless stay. Sincerely, Marek Vesely, AGM

2/10 Terribile

Angelia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
My family stayed 6 days and 5 nights and had our room.cleaned only once after requesting for a clean daily. We were given large garbage bags to empty our trash to leave in front of our door and to leave the dirty towels in front of the door; although the room was scheduled to be cleaned. Overall it was the cleanliness that was the disappointment.
Soggiorno di 5 notti a marzo 2024
Risposta di GM, il giorno 14 mar 2024
Dear Angelina, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our guest and appreciate you taking the time to write. We hope to welcome you again for a more favorable guest experience. Sincerely, Marek Vesely  GM

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and everyone was friendly. Room is a bit dated but was clean. If gets a facelift the hotel would be another level for sure
Soggiorno di 4 notti a marzo 2024
Risposta di GM, il giorno 12 mar 2024
Dear Christopher, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback, which underlines our strengths and provides some areas for improvement, is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Marek Vesely  GM

10/10 Eccellente

Skyler

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

istvan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 28 feb 2024
Dear istvan, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Marek Vesely  GM

8/10 Buono

Alexa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
perfect for a quick nights rest when driving from the midwest to the south!
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 24 feb 2024
Dear Alexa, Thank you for taking the time to write. I am delighted to hear of the comfort and convenience you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Marek Vesely GM

6/10 Soddisfacente

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The bathroom sink didn't have a stopper and a personal item went right down the drain. The toilet would also bubble and boil in the middle of the night for no reason. The hot water took quite a while to get hot, but was fine once it did. Breakfast was amazing as always as we prefer the fresh omelettes. However, the pancakes were rubbery, thin, and not good at all. It wasn't too far from restaurants and shopping if you are there to do that as well. The conditioner was nearly empty. Staff was very friendly and courteous though.
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 18 feb 2024
Dear Amy, Thank you for choosing to stay with us and taking the time to share your experience. I am delighted that you found our staff friendly! I sincerely appreciate all of your feedback, including the areas we need to improve. Please rest assured that we thoroughly evaluate such feedback as a team to drive continuous enhancements to the guest experience. Keeping this in mind, we hope to welcome you again. Sincerely, Marek Vesely GM

2/10 Terribile

Danielle

We booked a room with 2 double beds and they gave us 1 king
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 18 feb 2024
Dear Danielle, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a stay that exceeds expectations. I apologize for not delivering to our high standards and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Marek Vesely GM

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The hotel was old and worn out. Everything was really dingy. Hotel needs to be renovated
Soggiorno di 2 notti a febbraio 2024
Risposta di GM, il giorno 5 feb 2024
Dear Anonymous, I apologize for the inconvenience you experienced during your stay with us. As a team, we strive to ensure our guests have the best possible experience, and it's regrettable to hear that we fell short of your expectations. Your feedback is highly appreciated as it helps us to improve our services for future guests. Thank you for taking the time to share your review with us. Sincerely, Marek Vesely  GM

2/10 Terribile

Michelle

Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 22 mar 2024
Dear Michelle, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Marek Vesely , AGM

10/10 Eccellente

alan

Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 28 feb 2024
Dear alan, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again. Best, Marek Vesely  GM

10/10 Eccellente

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was great and attendant was very pleasant. There must be a lot of events happening because the pool was crowded & LOUD. Restaurant was closed for a private event, so we grabbed some chips at the desk and called it a night. Room has an uncomfortable smell, but seems clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 3 feb 2024
Dear Tara,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Marek Vesely General Manager

10/10 Eccellente

Douglas

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One thing that was unique; was the service provided by everyone. The check in was great, checking out was great, the bartender was great, and even everyone that assisted with breakfast were all smiles and more than willing to help with anything. It’s rare that employees in ALL phases of a hotel are so helpful and nice. One thing I would have liked is a late check out, but I was denied and told they couldn’t give me one. I accepted it because even the young lady on the call was polite about it and not rude. This was a great experience!
Soggiorno di 2 notti a gennaio 2024
Risposta di GM, il giorno 29 gen 2024
Dear Douglas, All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your kind review is appreciated and will be shared with the team. Please visit again soon! Best, Marek Vesely  GM

6/10 Soddisfacente

Marcus

Risposta di GM, il giorno 24 gen 2024
Dear Marcus, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Marek Vesely  General Manager

2/10 Terribile

Caitlyn

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Lissa, il giorno 15 gen 2024
Thank you taking the time to let us know about your stay. We strive to provide excellent customer service and a wonderful experience. I am sorry that we did not meet your expectations. We hope that you will give us another chance the next time you are in our area.

10/10 Eccellente

JOSE Luis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
perfect
Soggiorno di 3 notti a gennaio 2024
Risposta di GM, il giorno 14 gen 2024
Dear JOSE Luis,We love to hear your stay was perfect; thanks for making our day! On behalf of the entire team, it was a pleasure to host you, and we can’t wait to welcome you again. Best,Marek Vesely General Manager

10/10 Eccellente

Rudy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Lissa, il giorno 15 gen 2024
Rudy thank you for taking the time to let us know that you enjoyed your stay. We appreciate your feedback. We hope to see you again when you are in our area. Travel safely.

10/10 Eccellente

Gilbert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Lissa, il giorno 10 gen 2024
Gilbert thank you for letting our team know that you enjoyed your stay. We strive to provide excellent service and a great place to for you call your home away from home. We hope to see you again when you are in our area. Travel safely.

10/10 Eccellente

Lindsey

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic from check in to breakfast in the morning. Clean rooms. Great water pressure. Really nice staff.
Soggiorno di 1 notte a gennaio 2024
Risposta di Lissa, il giorno 8 gen 2024
Lindsey,Thanks for letting us know that you enjoyed your stay. We will certainly let our team know that you appreciated their hospitality. We hope to see you again soon. Travel Safely.

10/10 Eccellente

R P

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nice but outdated
Hotel was nice, but a little outdated. The bathroom floor could’ve been cleaner. $10/car per night to park your own car is a little much. Front desk staff was friendly.
Soggiorno di 1 notte a gennaio 2024
Risposta di Lissa, il giorno 8 gen 2024
Thank you for taking the time to let us know about your stay. We will take your feedback into consideration. We are pleased that you found our team to be friendly. We hope to see you again when you are in our area. Travel safely.