The owners are very nice and caring. My room AC/heat wasn't working properly and while I was at supper, they fixed it and everything worked great. I had been worried about having a room adjacent to the ice and video game area, but they shut the games off at 10 pm and no one used the ice, or it's so quiet I didn't hear it. The bed was super comfortable and had a sealed zip mattress cover, which offers a little bit of assurance that there probably won't be bed bugs.