2/10 Terribile
William
Viaggio di coppia
4 mag 2026
Non mi è piaciuto: Personale e servizio e servizi
My stay at the Residence Inn by Marriott at Opryland started off on a positive note, with the check-in process seeming smooth and straightforward at first. The front desk staff initially appeared efficient, and I was looking forward to settling into what I had booked—a king suite.
However, things quickly went downhill once I got to my room. To my frustration, I discovered that I had been checked into a queen double room instead of the king suite I had specifically reserved. After a long day of travel, this was not only inconvenient but also disappointing.
I returned to reception to have the issue corrected, expecting a simple resolution. Unfortunately, the experience became even more unpleasant. The staff member who had originally checked me in was present, but another individual—who identified himself as “Rosafelt” (though he was not wearing a name badge, which raised some doubt)—intervened.
His attitude was shockingly rude and dismissive. He came across as extremely boorish, with virtually no customer service or communication skills. Rather than listening and addressing the mistake professionally, he seemed uninterested in helping and made the situation more frustrating than it needed to be.
What began as a promising check-in experience turned into a disappointing encounter due to both an avoidable booking error and poor handling by staff. Customer service is a crucial part of hospitality, and unfortunately, this experience fell far below expectations.
William
Soggiorno di 1 notte a maggio 2026
