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Recensioni per Sonesta Simply Suites Nashville Brentwood

2 out of 5
Sonesta Simply Suites Nashville Brentwood
5129 Virginia Way, Brentwood, TN

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 475 su 1003 recensioni" "
Valutazione di 8 - Buono. 322 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 110 su 1003 recensioni" "
Valutazione di 4 - Scarso. 58 su 1003 recensioni" "
Valutazione di 2 - Terribile. 38 su 1003 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Catina

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Hallways and furniture are dated. Main entrance cramped with snack area.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Catina, thank you for taking the time to provide your feedback. Your notes about the hallways' décor and the compactness of the entrance and snack area are appreciated. At Sonesta Simply Suites Nashville Brentwood, we're always aiming to enhance our guests' experiences, and insight like yours is invaluable in that pursuit. We hope you will consider staying with us again, offering us an opportunity to exceed your expectations.

8/10 Buono

Rick

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I think the hotel grounds were very well kept. We loved that our dog was allowed. The bathroom was not that clean nor the floors. Workout area was great.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Rick, we appreciate your valuable feedback. It's great to hear that you and your furry friend enjoyed staying at Sonesta Simply Suites Nashville Brentwood. We also take pride in maintaining our hotel grounds and are glad you found our workout area to your liking. We're sorry to hear about your experiences related to cleanliness. We want to assure you that we aim to provide a clean and comfortable environment for all our guests. Your comments provide important insight to help us improve. We're looking forward to welcoming you back.

6/10 Soddisfacente

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
We seemed to be in a renovated room with newer carpet, LPV and cabinets. Cabinets were kind of beat— give housekeeping a black sharpie to touch up dings. Mini kitchen was nice, but we didn’t really need it, except for silverware, which looked like someone may have used it and wiped it with a cloth. Top of fridge should have been wiped with a cloth! Random nails sticking out of ceiling. Killed 3 bugs on ceiling. No fan in bathroom, but a rusty dirty vent above shower head. Silver lamp with table next to bed looked rusty. Most of third floor smelled like cigarettes. I’m not returning anytime soon.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
James, thank you for offering your feedback. It's regrettable to hear about the issues experienced during your stay, such as the condition of the room and the scent in the public areas. We appreciate your suggestions on areas where we can improve, such as our housekeeping efforts. State of cleanliness and ensuring the comfort of our guests are our top priorities. Your feedback will be shared with the management team for review and action. We truly hope you might reconsider and give us a chance to provide a more satisfactory experience on a future visit.

10/10 Eccellente

Michael, Atlanta

Mi è piaciuto: Personale e servizio
Great location and value. Staff was very friendly and professional.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Michael, we're delighted to hear that you appreciated the convenient location and great value of Sonesta Simply Suites Nashville Brentwood. Also, we're thrilled that our team members' friendliness and professionalism contributed to your positive experience. We look forward to offering you the same warm and professional service on your next stay.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay with affordable accommodations for a Nashville getaway!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Kenneth, it's truly heartening to know you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood. We thank you for endorsing our affordable accommodations and the significant value we offer our guests. We hope your Nashville getaway was as wonderful as expected, and we're eager to welcome you back on your next adventure.

6/10 Soddisfacente

Cathy

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
While room was adequately clean, there was some disrepair on the walls and room door, Bathroom very oddly designed and some moldy looking corners.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Cathy, it's disheartening to learn that your overall experience wasn't as ideal as we aim for. Regarding your mention of the room condition, rest assured that maintaining our facilities is of utmost importance to us and this will certainly be looked into. We're also taking your comments about the bathroom into consideration to better improve. We hope to have the opportunity to exceed your expectations during your next stay.

4/10 Scarso

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Outdated and in disrepair. Thermostat did not work, bathroom sink clogged, couch was stained, kitchen poorly stocked, several lights out. Will never stay here again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 20 apr 2024
Michael, it's very disappointing to hear about your recent experience. It's clear there were aspects of your room that did not meet your expectations. We prioritize our guest's comfort and satisfaction, and strive to ensure all amenities are maintained in top-notch conditions. Your feedback helps us identify areas for improvement and we are committed to taking necessary actions for rectification. We hope that you would consider choosing us in the future to allow us to provide a more positive experience.

4/10 Scarso

Nelson

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Most of the things in our room were broken, the sink didn’t drain and the floors were filthy. We wouldnt even let our toddler walk around the room barefoot because his feet were black. They never came and took out the trash our entire three day stay. The room felt damp overall and our key cards never worked - everytime we would come back we would have to get new ones.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Nelson, we're saddened to hear about the inconveniences you experienced during your stay. It's disappointing to learn about the maintenance issues you faced along with your concerns regarding cleanliness. We'd also like to apologize for the inconvenience you experienced with the key cards. Please know, our team members are trained to handle all kinds of situations and be assured we understand the importance of having a comfortable and well-maintained environment. Going forward, we'll work proactively to ensure similar circumstances do not occur. Your feedback is valuable and will be used as a way to continually enhance our guest experiences. We hope for the opportunity to serve you again under better conditions.

2/10 Terribile

Natasha

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was not clean.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Natasha, it's regretful to learn about your experience. Cleanliness is a top priority for us, and it seems we didn't meet your expectations in this instance. We appreciate this feedback for our continuous efforts in enhancing our service quality. We hope you give us a second chance to make your next stay much improved.

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Matthew, thank you for sharing your experience. We are thrilled to hear that you had a fantastic stay at the Sonesta Simply Suites Nashville Brentwood. We appreciate your positive endorsement and look forward to welcoming you back in the future.

4/10 Scarso

ROBIN

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Dirty floors. Dirty night stand. A French fry and trash behind the night stand. AC was fine. TV was fine. Brentwood is beautiful but this place isn’t. We left after the first night and moved to another hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Robin, we regret to hear your recent stay didn't meet your expectations. It's disheartening that you encountered cleanliness issues within your room - we're committed to maintaining the highest standards. We're glad to hear you were satisfied with the air conditioning, the TV, and the location. We hope you give us another chance in the future to provide you with an excellent stay you would expect from us.

8/10 Buono

ROBIN

Viaggio di coppia
Bed, shower and sink clean. Bathroom floor and carpet dirty. An old French fry behind the bed, trash behind the night stand and night stand hasn’t been wiped off at all. Very dirty plastic lid in the cabinet. Kind of gross. No bugs seen yet. That’s all for now.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Robin, it's good to hear that certain aspects of your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We are however, concerned about your comments regarding cleanliness. Please rest assured, we have an intensive cleaning protocol in place and we will definitely reinforce these standards with our housekeeping colleagues. Your feedback aids our constant efforts to enhance guest experiences. We're hoping for another chance to show you our true standards in the future.

10/10 Eccellente

Mary

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Mary Anne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was clean but not very modern. There was a crack in the sink, the lamp base was rusty, the disposal didn’t work, the sheets were thin. It was ok, but I think spend a bit more and stay in another suite hotel next time. There are lots in the area
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Mary Anne, thank you for sharing your feedback. It's pleasing to hear you found our rooms clean. We value your observations regarding the room's decor and minor fixtures, and will consider your insights during our continuous improvements. We regret any inconvenience caused by the in-room appliances. For future stays, any issue can be promptly addressed by our dedicated team members. We hope we may get another opportunity to prove to you the full potential of the Sonesta Simply Suites Nashville Brentwood experience. Thank you.

2/10 Terribile

Sonia

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
First room assigned, bathroom light was not working. Next room, toilet was loose, tub drained slowly. Missing dressing mirror only screws were on wall. Needs total rehab which gentleman at front desk indicated that it will be renovated soon.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Sonia, it's unfortunate to hear about your less than satisfactory experience. Our team acknowledges the concerns you've raised, such as issues with your room's bathroom and the absence of a dressing mirror. We'd like to assure you that enhancements are a constant process within our property. Your understanding is appreciated, and we hope to have another chance to deliver an experience that aligns better with your expectations.

6/10 Soddisfacente

Elizabeth

Mi è piaciuto: Pulizia e personale e servizio
The elevator was broken and I was on the 3rd floor. I had to move rooms the last day of my stay because I added a night and they wanted to topay another security deposit. The coffee maker in my room was broke. They had coffee and tea in the laundry area but they wanted to charge for that. They is no complimentary breakfast. They nickel and dime you for everything and they can't even get a repair man in to fix the elevator.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Elizabeth, we regret to hear about your recent experience. We understand your frustration regarding the elevator situation and we wish to assure you that our team is proactive in maintaining the condition of all amenities. Additionally, we realize the inconvenience of shifting rooms and we're working towards a more seamless process for extended stays. Not sure of the disconnect regarding the charge for the coffee and tea - but that is complimentary - just no complimentary breakfast as it is part of our policy. We are committed to providing competitive value without compromising on the quality or convenience. It is our sincere hope to welcome you back for an improved experience.

10/10 Eccellente

Tracie

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 25 apr 2024
Tracie, it's fantastic to learn that your experience at Sonesta Simply Suites Nashville Brentwood was truly memorable. Your high rating is greatly appreciated and we're glad our accommodations exceeded expectations. We look forward to serving you again on your next visit.

10/10 Eccellente

Chrisann

Viaggio con la famiglia
Very friendly staff, great location
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Chrisann, we're thrilled to hear your glowing feedback concerning the cordial team members and prime locale of Sonesta Simply Suites Nashville Brentwood. It's great that these features contributed to a memorable stay. We eagerly await your return on your next visit to Nashville.

4/10 Scarso

Dylan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We liked the proximity to the highway and food options after a long day of driving. We didn't like the bed that had multiple different types of hair on it and bits of food, and the fact that all of the furniture looked like frat house furniture (beat up and nasty). We were able to get a new room which had a cleaner bed so I give the front desk workers props for that.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Dylan, it's good to hear you valued our convenient location and appreciated the assistance received from our front desk team members. However, it's regrettable that aspects of your stay didn't meet expectations. Your concerns about the initial cleanliness and decor of your room have been noted, and we assure you these are not indicative of our usual standards. We're glad the issue was swiftly resolved and we hope for the opportunity to provide an improved experience on a future visit.

8/10 Buono

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Kathryn, we're glad to see you had a good experience at Sonesta Simply Suites Nashville Brentwood. We value your feedback and hope to see you back soon for another pleasant stay. Thanks for choosing us for your Nashville visit.

10/10 Eccellente

Lissette

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 apr 2024
Lissette, thank you for choosing Sonesta Simply Suites Nashville Brentwood! We're thrilled you had a five-star experience with us. It was our pleasure having you, and we hope to welcome you back in the near future. Safe travels!

6/10 Soddisfacente

Christopher

Why is checkin 4pm instead of 3pm? I paid three dollars forca laundry machine and it took my money and would not run. You have to pay through a app so no hotel staff can help or return your money.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Christopher, thank you for sharing your experience. We acknowledge your concerns; traditional check-in times can indeed vary and we regret if our scheduled timing was inconvenient for you. Your dissatisfaction with the laundry facility is also noted, and we understand how frustrating it can be when expectations aren't met. Lessons learned from your feedback will help better our accommodations and services moving forward. We hope you'll consider us again in the future for a chance to improve on your recent experience.

6/10 Soddisfacente

Latoria

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
It was an okay stay. First night I seen bugs once I turned the shower on so I was really uncomfortable. I was moved to another room and didn’t sleep good due to me feeling like I would see another bug.
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Tihya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Thanks for sharing this perfect rating, Tihya!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place to stay!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Sarah, we're delighted to hear your compliments about Sonesta Simply Suites Nashville Brentwood. It's always encouraging when guests share their positive experiences. We hope to have the pleasure of welcoming you back soon.

4/10 Scarso

Susan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Susan, it is regrettable to hear your experience did not align with your expectations. Our team strives to provide an excellent stay for all our guests, and it is clear we fell short during your visit. We would appreciate an opportunity to learn more about your experience and work towards improving your future stays with us.

10/10 Eccellente

Yuna

Mi è piaciuto: Pulizia, personale e servizio, servizi
It was very nice to stay there.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Yuna, we're glad to hear you had such a pleasant experience at Sonesta Simply Suites Nashville Brentwood. It's always our aim to ensure our guests enjoy their stay. We look forward to welcoming you again.

6/10 Soddisfacente

Stacy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Our key card didn’t work the 3rd day. It was not our keys. It took about 30 minutes and multiple attempts to get us back into our room. The staff was nice and let us use another room while we waited. They have attempted to update parts of the room, but could use new carpet.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Stacy, it's a concern to hear about the troubles associated with your key card and the wait time for a resolution. We're continuously striving to streamline our processes for they demand minimal downtime. We're glad our team members were accommodating and offered an alternative room for your convenience.Your feedback about the rooms is valuable, and we're already on a mission to further enhance the charm of our property, including considering refreshing touches like new carpets. We hope to serve you better on your next visit to Sonesta Simply Suites Nashville Brentwood.

2/10 Terribile

Janie

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Janie, we've noted your rating and it's apparent that your experience did not meet your expectations. Feedback is very important to us and we would appreciate it if you could provide more information about your experience. This will allow us to take the necessary steps to enhance the quality of our services.

4/10 Scarso

Tanisha

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I actually didn't complete my stay here. I checked in, saw the room and it smelled and looked terribly old. It's a dump. Decided to go find another hotel to stay in, because there was no way I was staying there. Read the reviews on Google before you book. I wish i had.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Tanisha, it's regrettable to learn that the initial impressions of our accommodations did not meet your expectations. We strive to maintain modern and fresh spaces, and we're sorry to hear this wasn’t your experience. Your feedback is vital and we appreciate your perspective, as it allows us to improve and better serve our guests. We hope you'll give us the opportunity to provide you with a superior stay in the future.

10/10 Eccellente

Sylvia

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The cutest, cleanest room. We were comfortable immediately. Will definitely stay here again. Not to mention the area is amazing with literally everything nearby.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Sylvia, thank you for the glowing review! We're thrilled to hear you found your room at Sonesta Simply Suites Nashville Brentwood to be spotless and appealing. Knowing that you felt at home instantly highlights our dedication to guest comfort. We're also delighted that the convenience of our location added to your positive experience. We're eagerly awaiting your next stay with us. Safe travels!

8/10 Buono

Paige

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a good stay. Property is very dated, but clean. It is a safe area; other patrons were fine. For the price and location, I would stay again.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Paige, it's delightful to know that you found your stay at Sonesta Simply Suites Nashville Brentwood enjoyable and clean. We appreciate where you're coming from regarding the aesthetics and are always in the process of enhancing our overall appeal. Safety and value are high on our list of priorities, and we're glad you noticed. We eagerly look forward to welcoming you back on your next trip.

8/10 Buono

Douglas

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This was a nice hotel, slightly dated but clean. Our room, 226, had a very poor looking ceiling over the bed and at the window where the curtains hung. It looked like substantial water damage with cracking of the drywall finish, especially at the window. Bathroom counters and mirror were older with wear snd tear but it was clean. Bed was comfortable. It was nice to have a full refrigerator and mini kitchen.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Douglas, thank you for your review. At Sonesta Simply Suites Nashville Brentwood, we take pride in the cleanliness of our facilities and we're pleased you found the bed comfortable and appreciated the mini kitchen and full refrigerator. We're always seeking ways to improve, and your remarks regarding certain visual aspects of your room have been duly noted. Rest assured, our maintenance team will thoroughly review the areas you've highlighted. We hope you'll stay with us again in the future for an even better experience.

4/10 Scarso

Jeffery

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
The ironing board was broken. Light bulb in wall light was out. Around the bottom of the toilet wasn’t clean.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Jeffery, thank you for sharing your experience. We're sorry to hear about the issues you encountered concerning the room amenities and cleanliness. Your feedback is vital to us as it points out areas for improvement. Rest assured these issues have been noted and will be addressed appropriately. We invite you to visit again to witness our improved facilities and services.

4/10 Scarso

Mariana

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Evening/night staff was very unprofessional. When asking a reservation related question, I was responded to from behind a desk and the checkout inquiry was never answered. The door to my room was hard to open and close. The rooms body wash dispenser was empty, room smelled like it had not been ventilated and staff never came by to clean or even offer fresh towels. Needless to say, service was terrible.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Mariana, we regret to read about the less than stellar experience you've conveyed. It's disheartening that our team members did not reach the standards of service we aim to provide. Additionally, we apologize for the inconveniences related to your room including challenges with cleanliness and amenity replenishment. We appreciate you bringing these matters to our attention and will take appropriate steps to ensure better service in the future.

4/10 Scarso

Anfernee

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Anfernee, it seems you left us a rating without any specific feedback. We strive to ensure guest satisfaction but it seems some areas might have not met your expectations during your stay. We would greatly value any additional feedback you could provide, helping us understand better what might have gone awry. We remain committed to making improvements where necessary to ensure your future stays are more enjoyable.

10/10 Eccellente

Hunter

Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
Hunter, thank you for your rating on Expedia. We are thrilled that you had an excellent experience at Sonesta Simply Suites Nashville Brentwood. Your support is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Eccellente

Ben

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great price for any hotel room, but it included a full kitchen.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 9 mar 2024
Ben, it's a pleasure to hear about your excellent experience at Sonesta Simply Suites Nashville Brentwood. We're thrilled you found great value in our accommodations and fully utilized the kitchenette in your room. We look forward to welcoming you back for another exceptional stay!

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked all of the above
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 mar 2024
John, thank you for sharing your positive feedback. It's wonderful to know your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Keva

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Besides of the immaculant service from their front desk agent Ms. Cooper, my stay outside of that was horrible! Being my first time at the establishment.The manager needs to learn how to talk to guests and the rooms needs more than a every 5 day clean as it was dusty and spiders was having a party in the tub... the bed sheets was a bit soil and it was just so uncomfortable. Didnt seem as if the air-conditioning worked( even though it said the ac was on a timer) wouldnt stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
We appreciate the feedback, Keva.It's unfortunate your time with us was less than ideal. A member of our team would like to discuss your experience further. Please provide us with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.We hope for the opportunity to share a more positive experience with you soon.

10/10 Eccellente

Karen

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Karen, it's fantastic to hear you had such a positive experience at Sonesta Simply Suites Nashville Brentwood. We are truly grateful for your top-ranking Expedia Review. The entire team looks forward to serving you again in the future. Thank you.

10/10 Eccellente

Paul, Kingsport

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is our first time staying at a Sonesta property. The gentleman at the front desk was awesome during our check-in! We loved that the room had a small kitchenette for cooking. There was shopping and dining within a half mile. The only thing we notice was some of the furniture was old and rusty. The side doors to the building had tape on the latches, so anyone not staying there could walk into the building.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 3 feb 2024
Paul, thank you for the wonderful review about your first stay at Sonesta Simply Suites Nashville Brentwood. We're thrilled our colleague at the front desk made a good impression and that you appreciated the convenience of our kitchenette and the nearby shopping and dining. We've noted your feedback about the furniture and the security of our side doors. We assure you these matters are receiving our attention. We look forward to welcoming you back for an even better experience in the future.

8/10 Buono

Michael

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Michael, it's great to see that you enjoyed your visit to Sonesta Simply Suites Nashville Brentwood. We appreciate your feedback and we hope to make your next stay with us even more enjoyable. Safe travels until we meet again!

6/10 Soddisfacente

Stephen

Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Thank you for sharing your feedback, Stephen!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 Buono

Ronald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I kept having key card problems with the room. Staff was helpful and graciously moved me to another room, which also had key card problems. Everything else was fine.
Risposta di Customer Service, il giorno 9 feb 2024
Ronald, it's concerning to hear about the challenges you faced with the key card, though we're relieved our team members were able to assist in a friendly and effective manner. We're currently looking into this issue to help ensure that future stays are seamless and enjoyable for each visitor. It's pleasing to know that apart from this, your stay with us was satisfactory. At Sonesta Simply Suites Nashville Brentwood, we always strive to improve and appreciate your feedback. We hope to welcome you back soon, providing a more seamless experience.

10/10 Eccellente

Chuck

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice room, very friendly and accommodating staff in a convenient location and value price
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Chuck, we're thrilled you found your stay at Sonesta Simply Suites Nashville Brentwood to be enjoyable and excellent value for money. We're especially pleased our friendly and helpful team members enhanced your stay and our location was convenient for your needs. We appreciate your positive comments and hope to welcome you back in the future.

10/10 Eccellente

Kyla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Kyla, thank you for leaving a five-star rating for Sonesta Simply Suites Nashville Brentwood on Expedia. Your rating is greatly appreciated and affirms our team's dedication to providing a superior guest experience. We hope to welcome you back on your future visits to Nashville.

8/10 Buono

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Thank you for the 4-star rating, Kimberly!We are delighted to see that you had a wonderful time at Sonesta Simply Suites Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Eccellente

Nadia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check in was very quick and easy. The staff that I encountered was very friendly. I liked the area where the hotel is located - very quiet and close to several stores and restaurants. Also, only 20 minutes away from the airport which was a plus.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Nadia, thank you for sharing your positive experience with us. At Sonesta Simply Suites Nashville Brentwood, we're delighted to learn that your check-in process was efficient and our team members were welcoming. We're also pleased that our prime location, close to various amenities and the airport, added convenience to your stay. Looking forward to your next visit.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Always a great stay. Clean, friendly staff, great location, comfortable, affordable, and quiet.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 12 dic 2023
We're thrilled to read your supportive comments about your stays at Sonesta Simply Suites Nashville Brentwood! It's fantastic that you appreciate our immaculate premises, convenient location, comfort, value, and tranquility. Even more heartening is your acknowledgment of our friendly team members. We eagerly anticipate your next visit.