Thanks for staying with us. We appreciate your feedback as this assist us with improvements in areas that we are lacking.Happy to know this was the second time in a row staying at our hotel and love the beach which is probably the nicest beach on the 7 mile and found the rooms clean and well appointed.Sorry to hear of your dislikes which includes the lack of friendliness from the staff especially the female staff and the poor service in the restaurant. These issues will be looked into and addressed so they do not reoccur.Despite these disappointments it is good knowing you found other staff members who were pleasant which includes the elder lady in the dining room (Francella) and beach security and will return to the property in the future.Wishing you all the best and looking forward to your future visits.

Thanks for staying with us. We appreciate your feedback.

Hello Kellie,Thanks for staying with us. We appreciate your feedback. Happy to know you found the hotel's beach to be the best in Negril and the service was good.As t relates to the location of the bathroom, we do understand it can be a bit inconvenient for some of the guests and maybe this is something that will be in the pipeline when doing future renovations/construction.It was our pleasure hosting you here at the hotel and looking forward to your future stays.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback

Thanks for staying with us. We appreciate your feedback!Happy to know that staying at Charela was on your bucket list which you have now accomplished and found the two weeks stay to be glorious and highly recommend our property for fun in the sun escape.It was our pleasure hosting you here with us and look forward to your future visits.

Thanks for sharing your feedback on your recent vacation experience at our hotel.Good to know you found everything to be well at our hotel, the great staff, very good food, clean and comfortable rooms and the location of the property ideal.It was our pleasure hosting you here with us and do look forward to your future visits.

Thank you for staying with us and taking the time to share your feedback.We hope to host you another time.

Thank you for your feedback!We appreciate you taking the time out to post a review on your recent vacation experience during your visit at our hotel and happy to know everything was great.It was our pleasure welcoming and hosting you here with us and look forward your future visits.

Hello John,Thank you for taking the timeout to post a review on your recent vacation experience whilst visiting our hotel. We are happy to hear that you consider our property to be of great value and location with great services extended by the staff. For the few younger restaurant waitresses who spends most of their time on the phone, this will definitely be addressed.I am sure the front desk staff, beach attendants and housekeeper will be appreciative of your compliment and mention for their assistance and great services.For the updates suggested they will definitely be looked into as your suggestions do assist us in improving our property and services.It was our pleasure welcoming and hosting you here with us and do look forward to your return visit.

Hello Khedidja,Thank you for taking the time out to post a review on your recent vacation experience during your stay at our hotel.We are pleased to know you found the room very nice and clean which the housekeeper did a great job in doing but found the prices at the restaurant to be expensive and the customer service can be better as the staff members are not friendly and customer service orientated, we are very sorry to hear of this. Rest assure your review is greatly appreciated and will be passed on the relevant person for this to be looked into and addressed.We hope this does not affect your decision to stay with us in the future .

Hello Jacqueline,Thank you for taking the time out to post a review on your recent vacation stay at our hotel. It was our pleasure welcoming and hosting you here with us and happy to know you had a great time and found the hotel to be a gem with spacious ocean front room with beautiful furnishings, friendly staff who are always smiling and the gracious host (the owner) who is great to have conversations and don't forget Kush the coolest German Shepherd around.We are pleased to hear that you will definitely return, we are also looking forward to welcoming and hosting you once again.

Hello Gaspere,Thanks for your productive feedback.Here at the Charela Inn Hotel we pride ourselves in doing an awesome job and delivering the best service possible. We will definitely commend the staff as always for going that extra mile for our guest so that they will continue to deliver excellent service.We appreciate your visit and look forward to hosting you in the future.

Thank you for vacationing at our property. It was our pleasure in hosting you here. We appreciate you taking the time out to provide a review on your experience during your visit as this assist us in making improvements where necessary. Wishing you all the best and looking forward to your future visits with us.

Hello Steve,Thank you for your recent visit at our hotel.. We appreciate you taking the time to post a review on your experience during your visit.We are pleased to know that the property was great and some of the staff were friendly and attentive especially the housekeeping who were the best as they had the room cleaned on time which felt like a new room each time you returned to it.We are very sorry to hear of the beach security's attitude which caused you to dislike him but appreciate you bringing this behavior to our attention which will definitely be looked into.Thank you for staying with us. It was our pleasure welcoming and hosting you here with us and do look forward to your future visits.

Thanks for taking the time to send your feedback. Your kind comments are highly appreciated as each feedback assist us in serving our customers better,We are very pleased to hear that you had a wonderful experience whilst staying with us and everything was to your approval.We look forward to hosting you again in the future.

Thanks for staying with us. Your feedback is greatly appreciated.Looking forward to your future visits with us.

Thanks for staying with us. We appreciate your feedback!

Hello Todd,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in knowing our performance as well as the clients level of comfort and satisfaction during their stay at the hotel.Looking forward to your future visits with us.All the best!

Hello Melly,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in serving our clients better. Rest assure your comments will be passed on to the Manager to see how best these concerns/suggestions can be addressed.Looking forward to your future visits with us and all the best.

Hello Garth, thanks you for staying with us and for also taking the time to share your feedback on your experiences whilst vacationing at our property! We appreciate your comments as this assure us that our clients are given the best service during their stay. Looking forward to hosting you again.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this helps us with our ratings as well as assisting our clients better. Looking forward to your return visit with us.

Hello Carolyn,Thank you for staying with us!We look forward to welcoming and hosting you again in the future.

Hello Hedley,Thanks for staying with us. Happy to know you had a wonderful stay and everything was to your approval.Your feedback is greatly appreciated!

Hello Mr. Lauzon,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

Hello Kevet,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

Hello Scott,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

Hello Stephen,Thank you for staying with us! We also appreciate you taking the time to send your feedback.We look forward to hosting you again in the future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hello Rosemarie,Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.

Thank you for staying with us. It was our pleasure hosting you here with us and pleased to know you had a wonderful stay based on the rating that you have provided.Wishing you all the best and looking forward to your return visit with us.

Thank you for staying with us and for taking the time out to post a review of your experience during your visit.We are pleased to know that you had a great stay and everything was to your approval.Wishing you all the best and looking forward to your future visis.Regards

Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.

Hello Martin,Thank you for taking the time out to post a review on the experience you encountered whilst staying at our property.Good to hear that you had a great stay and found our property to the perfect spot for a restful vacation as well as the restaurant to start your day with great choices of breakfast plates and the roomy and comfortable bedrooms and friendly staff.We appreciate your visit and look forward in welcoming and hosting you in the future.

Thank you for taking the time out to post a review of your experience during your recent stay with us. We are happy to hear that your stay was wonderfu and you will definitely stay with us again.It was also our pleasure in hosting you here with us and will be looking forward to your return visit with us.

Thank you for staying with us! We hope you enjoyed your stay and look forward to welcoming and hosting you again.

Hello James,Thank you for taking the time to post a review on your recent experience whilst staying at our hotel. It was our pleasure in hosting you here with us and despite some of the negative experiences which we will definitely be looking into so they can be addressed to avoid future reoccurrence we are pleased to know that overall your stay with us was okay.We do hope we will have the pleasure of hosting you here with us once again.

Hello Ronald,Thank you for the review posted on your recent visit at our property.We are pleased to hear that you found the location of the property to be in a great spot as it is right in the middle of the 7 mile beach as well as the cleanliness and great staff.It was our pleasure in hosting you here with us and definitely looking forward to your future visits.