We have rented a Rain or Shine Neskowin home several times…after our July 2021 trip…we would NOT recommend this it or Vacasa’s services!! We arrived to find the house dirty, thrashed, items were broken & stained! (Please, see attached pictures that I have posted on my Yelp review) Immediately, we reached out to Vacasa upon arrival & discovering the home’s condition. Yet, no one returned our call for 24 hours. We called the next day, we kept calling & had to talk to several people to try to get things remedied. Dealing with Vacasa was a time-consuming negative experience. The vacuum in the house was broken & we requested a new one. Two days into our trip, the local manager finally brought a brand-new vacuum & when we used it, we filled up the canister with dirt by just vacuuming one hallway! Disgusting filth that we’d been living on top of & when we sent pictures of the dirty vacuum to the local manager, she had no response! In the house, many blinds, screens, windows, patio furniture, lamps, lampshades, light switches/electrical outlets, doorknobs, etc. were broken & un-useable. The BBQ, sofas, patio furniture, light fixtures, above & underneath the refrigerator, dishes, etc. all had caked on food, dirt, debris, spiderwebs, etc. and we’re disgustingly dirty! There was a big red carpet stain in the living room by the sofa. Blankets & rugs were just wadded up & thrown on furniture or in the corners of the closets. Hair & debris were found in the freezer. Trash & debris were found around the inside & outside of the home. The windows were gross & clearly had NOT been cleaned for quite a while! They were so dirty; we couldn’t even see out of some of them! When we read on Vacasa’s website plus all client correspondence, the extent that they pledge they go through for cleaning, using EPA products, AND disinfecting the homes to keep their staff & guests safe, the reality was NOT the same. We witnessed their cleaner, her products (& lack of personal protective equipment, like no gloves) and the evidence in this home was a night and day experience from what Vacasa promises. The Director of Operations Support, even has a YouTube video on behalf of Vacasa regarding all of their cleaning techniques and pledge as a company. She states in her video that their company standards match the CDC, VRMA & VRHP SafeHome standards. Not what we witnessed here & we left our vacay early due to their negligence!
