2/10
I will start this review off by saying the room was nice walking in. But once we got settled we noticed mold in the bathroom, bed rails were thin wooden sticks that broke as soon as we laid on the bed. Would NOT recommend if you are over 170lbs . Customer service was TERRIBLE. I booked for early check in which was $62 and was not able to check in early. There were gnats flying everywhere. The website shows a lobby area with a virtual host, but in reality there was no lobby at this location (Canal St). Then to top it off management did not assist or provide any accommodations once they were called, and on the last day the fire alarm went off for 2.5 hours at 5am! Upon calling to speak with management again, I was forced to explain my situation with one of the agents and after explaining everything I was then told I have to wait 24-48 hours before I could even speak with management and there was nothing they could do for me. Would NOT recommend this stay and wouldn’t wish this on anyone. Also, it rained everyday that we were there and we had to carry our luggage around because we couldn’t get access to the building, something that was asked about and confirmed before travel.
Whitney
Soggiorno di 3 notti a luglio 2025