Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 543 su 1008 recensioni" "
10 - Eccellente
543
Valutazione di 8 - Buono. 232 su 1008 recensioni" "
8 - Buono
232
Valutazione di 6 - Soddisfacente. 99 su 1008 recensioni" "
6 - Soddisfacente
99
Valutazione di 4 - Scarso. 68 su 1008 recensioni" "
4 - Scarso
68
Valutazione di 2 - Terribile. 66 su 1008 recensioni" "
2 - Terribile
66
8,6/10
Pulizia
8,6/10
Personale e servizio
8,0/10
Servizi
8,4/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Maria
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfy beds, and nice size rooms
Maria
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Maria, We are so pleased to read how happy you were with our spacious accommodations and relaxing beds. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton New Orleans Hotel, and we hope to welcome you back soon for another enjoyable visit.Jim CookGeneral Manager
10/10 Eccellente
Jim
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked location. Service has dropped off a bit in lounge
Jim
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Jim, Thank you for choosing the Sheraton New Orleans Hotel and for letting us know how much you enjoyed our central location. However, we are sorry for any service issues that you had in our lounge. We want your experience to be perfect and we will share your feedback appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Jim CookGeneral Manager
8/10 Buono
Robin, CBS
30 apr 2024
Robin
Soggiorno di 6 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Robin, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager
10/10 Eccellente
Warren
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Prime spot. Terrific staff
Warren
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Hey Warren, Thank you for the generous rating of the Sheraton New Orleans Hotel. We are delighted you could immerse yourself in the excitement of New Orleans at our excellent downtown location. It is great to hear how much you enjoyed our fantastic property and exceptional hospitality We hope you will come back to see us soon!Jim CookGeneral Manager
10/10 Eccellente
David, Waldorf
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always stay here when in town for jazz fest. It’s the event hotel so you get what’s associated therewith. Dining options within join a few blocks are abundant. The high end mall is a few blocks away. And the gym is nice, although three of the machines were broken. Overall, all good.
David
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear David, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved our convenient location and excellent amenities. We regret any inconvenience faced in our gym and we will take the necessary actions. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager
8/10 Buono
Flo
Viaggio di gruppo
29 apr 2024
Mi è piaciuto: Personale e servizio
Very conveniently located.
Flo
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Flo, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager
4/10 Scarso
elizabeth
Viaggio di coppia, Viaggio di lavoro
26 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
someone else's dirty linen was on the chair when we came in- the room was only cleaned 2x during a 5 day stay & when we asked house service ,we were told to go down to the front desk to request it- our account was made out incorrectly & front desk staff was unecessarily defensive when we asked for help & clarity - I was bitten by an ant on the 29th floor- worst hotel experience in years
elizabeth
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Elizabeth, Thank you for choosing us. We understand that you were disappointed with your stay at our hotel, and we would like to take this opportunity to apologize for any inconvenience caused. As a team, we are committed to providing our guests with the best possible experience, and it is clear that we fell short on this occasion. We want to assure you that we are taking the necessary steps to address the issues you raised, and we appreciate your candid feedback which will help us improve the experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Jim CookGeneral Manager
10/10 Eccellente
Kimberly E
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kimberly E
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Kimberly, We are thrilled you had an excellent stay at Sheraton New Orleans Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Jim CookGeneral Manager
10/10 Eccellente
Jarale
Viaggio con la famiglia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place and time
Jarale
Soggiorno di 2 notti ad aprile 2024
10/10 Eccellente
Armand
Viaggio con famiglia e bambini piccoli
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance to French quarter and amazing city views for the room. Top quality hotel as you’d expect. Just be sure to double check parking valet because Expedia doesn’t explain it properly when covering valet parking. We still owed some money for it as a result
Armand
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Armand, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. However, we regret any issues that you faced with our valet service. All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager
10/10 Eccellente
Rachel Ann Ferguson and Gordon, DUVALL
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rachel Ann Ferguson and Gordon
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Valued Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New Orleans Hotel, and we look forward to welcoming you back soon.Jim CookGeneral Manager
10/10 Eccellente
Tammy
Viaggio con famiglia e bambini piccoli
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful and kind..
Tammy
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Tammy, It was a pleasure to read your fantastic review about the Sheraton New Orleans Hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit New Orleans.Jim CookGeneral Manager
10/10 Eccellente
Ashley
Viaggio di gruppo, Viaggio di coppia
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was amazing at the Sheraton and would recommend this brand of hotels to all my family and friends.
Ashley
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Ashley, It is great to read about your stay at the Sheraton New Orleans Hotel. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your flattering compliments with our team. Thank you for leaving your comments, and we look forward to hosting you again. On your next visit, be sure to take a walk towards the Mississippi River to enjoy all that the Audubon Aquarium of the Americas has to offer!Jim CookGeneral Manager
6/10 Soddisfacente
MAURICE
5 apr 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
My room wasn’t cleaned properly. There was dust everywhere. And there was hair in the bathroom sink.
MAURICE
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 6 apr 2024
Dear Maurice, Thanks for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay.Jim CookGeneral Manager
10/10 Eccellente
TAMMY
Viaggio con la famiglia
31 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
For $300/night, room amenties could be much better. Very small ice bucket, no bags for trash cans, unremarkable shower, very few and limited vending machines, very small counter space in bathroom and have to pay additional for WIFI. On the good side, best elevator sytem ever and location.
TAMMY
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear Tammy, Thank you for choosing the Sheraton New Orleans Hotel and for your positive rating. While we are glad your overall stay was pleasant, we regret not meeting your expectations. We are extremely sorry for the inconvenience you had with your room, and we will share your feedback with the appropriate departments. We also regret your disappointment with the internet fee. These fees are listed on our website, and we will address them appropriately. We hope to have another chance to accommodate you in the future. We also encourage our guests to participate in our reward program to enjoy exclusive perks which include member-only rates and free internet. Signing up is free and simple, and this will allow you to begin earning points and taking advantage of these many benefits, including free Wi-Fi.Jim CookGeneral Manager
6/10 Soddisfacente
Joseph
Viaggio di lavoro, Viaggio con la famiglia
24 mar 2024
Location is convenient. AC and heat did not work properly in room. Room service is terrible they just throw food at you when you open the door. No silverware, napkins or tray! On top of that, they charge $5.00 for delivery!
Only stayed there because conference was there
Joseph
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Joseph, Thank you for the great comments about our location. However, we are sorry your stay was interrupted by maintenance issues with your room. We have taken this up with our team, and we appreciate you letting us know. We also apologize for not meeting your expectations with our room service. Your feedback will be used to improve our services, and we appreciate your patience. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.Jim CookGeneral Manager
10/10 Eccellente
Breanna
Viaggio di lavoro
20 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff and walking distance to nice shops and restaurants
Breanna
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 20 mar 2024
Dear Breanna, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager
10/10 Eccellente
Marissa
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I’ll be back again
Marissa
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 20 mar 2024
Dear Marissa, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It is always a joy to see our guests are excited about returning; we look forward to it!Jim CookGeneral Manager
10/10 Eccellente
Michael
18 mar 2024
Michael
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton New Orleans Hotel; we hope to see you again soon.Jim CookGeneral Manager
10/10 Eccellente
Laleashia
Viaggio con la famiglia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No issues quick check in and out the minis this time was the wait with valet but it was understandable to leave on a busy Sunday morning
Laleashia
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Laleashia, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager
10/10 Eccellente
Kenny
Viaggio con la famiglia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only thing that was missing was the hot water didn’t last long
Kenny
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Kenny, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager
10/10 Eccellente
Charlita Carter
17 mar 2024
Charlita Carter
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Charlita, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager
10/10 Eccellente
Valerie
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice
Valerie
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Valerie, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager
8/10 Buono
Daniel, Grand Haven
15 mar 2024
Mi è piaciuto: Pulizia
Daniel
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Daniel, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager
10/10 Eccellente
Josh
Viaggio di coppia
15 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Located in a perfect area for walking the french quarter, bourbon street and riverfront area
Josh
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Josh, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager
10/10 Eccellente
kimberly
14 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
kimberly
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 15 mar 2024
Hey Kimberly, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager
8/10 Buono
Richard, seattle
9 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Like the service people in the restaurant and front desk
Richard
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 11 mar 2024
Dear Richard, Thank you for your review with regard to your stay at the Sheraton New Orleans Hotel. We are glad to know you had a pleasant experience and that you were pleased with our front desk and restaurant staff. We will be sure to share your kind remarks with them for a job well done. We hope to see you again soon and wish you all the best with your travels. Jim Cook,General Manager
10/10 Eccellente
John, Calgary
Viaggio con la famiglia
6 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property and great location that is close to shopping, aquarium, Mardi Gras etc.
John
Soggiorno di 7 notti a febbraio 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear John, We are pleased you had such a memorable and fulfilling stay at Sheraton New Orleans Hotel during your visit for Mardi Gras. We are glad to have exceeded your expectations and that our convenient location helped to elevate your stay. Thank you very much! Please come and see us again the next time you are in New Orleans!Jim Cook,General Manager
6/10 Soddisfacente
Tekeshia
Viaggio di gruppo
4 mar 2024
Mi è piaciuto: Pulizia e personale e servizio
The property was ok! I just would have liked the convenience of a refrigerator in my room. There was a microwave area on another floor.
Tekeshia
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Tekeshia, Thank you for being our guest and for taking the time to share your comments and concerns with us. We regret that you were disappointed with regard to the lack of in-room amenities. We can provide our guests with a refrigerator based on availability, and we also have microwaves located on certain floors. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Jim Cook,General Manager
10/10 Eccellente
Love
Viaggio di coppia
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was done in excellence ✨️
Love
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Love, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton New Orleans Hotel. We look forward to your return and wish you all the best with your future travels.Jim Cook,General Manager
8/10 Buono
Marcella, Laurelton
3 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Marcella
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Marcella, Thank you for sharing the nice rating about your experience at the Sheraton New Orleans Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Jim Cook,General Manager
10/10 Eccellente
Tavona
3 mar 2024
Tavona
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 24 mar 2024
Dear Tavona, Thank you for choosing the Sheraton New Orleans Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim Cook,General Manager
8/10 Buono
raven a
3 mar 2024
raven a
Soggiorno di 5 notti a febbraio 2024
Risposta di General Manager, il giorno 24 mar 2024
Dear Raven, Thank you for taking the time to post a nice rating of the Sheraton New Orleans Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Jim Cook,General Manager
10/10 Eccellente
Steven
Viaggio di coppia
3 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall had a great stay staff very helpful room was clean and updated. Would definitely recommend to stay here.
Steven
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Steven, Thank you for being our guest at the Sheraton New Orleans Hotel. We are pleased that we provided you with a gratifying stay, and we appreciate your kind remarks regarding our well-kept, excellent accommodations and courteous associates. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Thank you again for your recommendation, and we look forward to welcoming you back soon. Jim Cook, General Manager
10/10 Eccellente
Kendra
Viaggio di coppia
29 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff was nice
Kendra
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 1 mar 2024
Dear Kendra, Thank you for being our guest at the Sheraton New Orleans Hotel. We are pleased that we provided you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service! We hope you will choose us every time your travels bring you to New Orleans.Jim CookGeneral Manager
10/10 Eccellente
Melek Seyhun
26 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location was excellent walking distance to Bourbon St, Riverwalk. Very nice clean hotel
Melek Seyhun
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear M. Seyhun, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! It was our pleasure to host your stay, and we look forward to your next visit.Jim CookGeneral Manager
10/10 Eccellente
Judith
Viaggio di coppia
24 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking garage is tight. Smaller vehicles are recommended.
Judith
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 26 feb 2024
Dear Judith, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We also understand the importance of providing convenient parking options for all our guests and apologize for any inconvenience you may have experienced. We will certainly take your feedback into consideration as we continue to strive to improve our facilities and services.Jim CookGeneral Manager
4/10 Scarso
misha
Viaggio con la famiglia
23 feb 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
PROPERTY SHOULD HAVE SENT SOME TYPE OF NOTICE TO GUEST PRIOR TO ARRIVAL ON HOW TO NAVIGATE THROUGH THE MARDI GRAS TRAFFIC TO ENTER THE HOTEL PARKING. INSTEAD, I DROVE AROUND 2.5 HRS TRYING TO GET INTO THE PARKING GARAGE, WHICH COULD HAVE AVOIDED ME WASTING TIME AND GAS AFTER DRIVING FROM OUT OF STATE TO ATTEND MARDI GRAS.
misha
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 23 feb 2024
Dear Misha, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced while navigating through the Mardi Gras traffic to enter our hotel parking. We understand the frustration this caused, especially after traveling from out of state to attend the event. Your feedback is valuable to us, and we will take steps to improve our communication with guests regarding navigating through traffic during busy events like Mardi Gras. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Jim CookGeneral Manager
10/10 Eccellente
Pam
Viaggio di coppia
21 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was great, it was very nice and clean. The staff was awesome and very helpful
Pam
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 21 feb 2024
Dear Pam, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager
10/10 Eccellente
Catherine
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Catherine
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Catherine, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton New Orleans Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jim CookGeneral Manager
8/10 Buono
Karen
Viaggio di coppia
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was good but a bit dated in some respects and in need of basic upkeep. The duvet in our room was clumped up feathers, we requested two more blankets and they were the same. Looks like they have all been washed to many times and not taken care of properly. Staff was very pleasant and attentive but there is not much they can do when the supplies are worn out. We enjoyed our stay in the city and the location was conveniently located for dining and shopping.
Karen
Soggiorno di 5 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Karen, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. we will certainly share your praises with them. However we deeply regret that you found your duvets to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We have also taken note of your comments about the overall look and feel of our hotel, and we will certainly share these notes with the appropriate individuals for future modernization plans. We are grateful for your patience, and we hope you will visit us the next time you are in our area.Jim CookGeneral Manager
10/10 Eccellente
John
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a great stay!
John
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear John, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager
10/10 Eccellente
Stephanie
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
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Stephanie
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Dear Stephanie, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton New Orleans Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jim CookGeneral Manager
8/10 Buono
Rachel, Lake Crystal
Viaggio con la famiglia
18 feb 2024
Mi è piaciuto: Pulizia e personale e servizio
The property is in a great location and is very clean. However, the walls seems a bit thin and you can hear quite a bunch of street noise, and anyone who is walking and talking in the hallways.
Rachel
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Dear Rachel, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. However, we deeply regret the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city so we may have the opportunity to better your stay.Jim CookGeneral Manager
10/10 Eccellente
Traci
17 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful getaway
Traci
Risposta di General Manager, il giorno 19 feb 2024
Dear Traci, Thank you for choosing Sheraton New Orleans Hotel and for sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager
10/10 Eccellente
Emily Louise
Viaggio di gruppo, Viaggio di lavoro
17 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked this property, however, they were experiencing some issues with service given the time of year.
Emily Louise
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 18 feb 2024
Dear Emily, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved your overall time with us. However, we sincerely regret any inconvenience that you faced during your stay. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager
10/10 Eccellente
Tanya
Viaggio con la famiglia
16 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect location for a Mardis Gras weekend. Hotel was on top of everything including traffic in and out of lobby, great location, clean. Family friendly.
Tanya
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 17 feb 2024
Hey Tanya, We are pleased you had such a memorable and fulfilling stay at the Sheraton New Orleans Hotel during your visit for Mardi Gras. It is wonderful to know that our prime location, spotless properties, and that our facilities helped to elevate your visit. Thank you for the generous review, and we look forward to hosting you and your family again soon.Jim CookGeneral Manager
8/10 Buono
Chhaya
16 feb 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Chhaya
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 18 feb 2024
Dear Chayya, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager
10/10 Eccellente
Shauntille
Viaggio con la famiglia
15 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for the Mardi Gras.
Shauntille
Soggiorno di 3 notti a febbraio 2024
Risposta di Jim Cook General Manager, il giorno 16 feb 2024
Dear Shauntille, Thank you for choosing the Sheraton New Orleans Hotel during your visit to our one-of-a-kind city! Our perfect location in the heart of downtown puts us steps from the famed French Quarter, within walking distance of Bourbon Street, the Riverwalk, the Port of New Orleans, and so much more. We appreciate you sharing how much you enjoyed your stay, and we hope to see you again soon.Jim CookGeneral Manager
10/10 Eccellente
Jan
15 feb 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Jan
Soggiorno di 4 notti a febbraio 2024
Risposta di Jim Cook General Manager, il giorno 16 feb 2024
Dear Jan, Thank you for taking the time to share that your stay at Sheraton New Orleans Hotel was perfect in every way. We appreciate your fantastic rating and hope we will be your home whenever you are in the area.Jim CookGeneral Manager