Esterni

Recensioni per Radisson Hotel New York Wall Street

4 out of 5
Radisson Hotel New York Wall Street
52 William St, New York, NY

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 378 su 1001 recensioni" "
Valutazione di 8 - Buono. 344 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 134 su 1001 recensioni" "
Valutazione di 4 - Scarso. 79 su 1001 recensioni" "
Valutazione di 2 - Terribile. 66 su 1001 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Monzese, Monza

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Aveva appena cambiato gestione e secondo me c’è da migliorare. Un giorno si sono dimenticati di farci la stanza abbiamo chiesto tre volte che ci fosse dato un asciugamano Ma zero. Non mettevano mai un acqua di cortesia e al mattino nessuno sneck(con la catena con cui avevamo prenotato erano garantiti). Dicevano sempre si ma poi non facevano le cose... da migliorare nel servizio e nelle pulizia
Soggiorno di 5 notti a dicembre 2019
Risposta di KT, il giorno 3 gen 2020
Thank you for your feedback.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Ottima posizione Buon rapporto qualità prezzo Camere confortevoli
Soggiorno di 5 notti a dicembre 2019
Risposta di G, il giorno 30 dic 2019
Thank you for you kind review

10/10 Eccellente

valentina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo rapporto qualità-p
Soggiorno di 2 notti a novembre 2019
Risposta di KT, il giorno 11 dic 2019
Thank you so much for your feedback. We are so pleased you enjoyed your stay.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Questa struttura la utilizziamo (quando troviamo posto) tutte le volte che veniamo a New York. Molto datata come costruzione sia internamente che esternamente però l’essere posizionata a un isolato dal centro di Times Square fa dimenticare tutto il lusso. La pulizia e la comodità dei letti nonché la cordialità dei receptionist completa il tutto.
Soggiorno di 6 notti a settembre 2019
Risposta di G, il giorno 29 set 2019
Thank you for the wonderful review.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Camera spaziosa, posizione ottima, servizio indecente in quanto non era disponibile subito terzo letto e le condizioni di prenotazione non hanno corrisposto a quanto disponibile in camera ( esempio : prevista bottiglia di acqua in camera non presente).
Soggiorno di 3 notti ad agosto 2019
Risposta di David, il giorno 30 ago 2019
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura moderna, pulita e silenziosa. Un posto tranquillo nel cuore del Financial District. Forse le camere dovrebbero avere qualcosa in più, come la cassaforte e un piccolo frigorifero.
Soggiorno di 5 notti a giugno 2019

8/10 Buono

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buon prezzo, servizi adeguati e posizione comoda
Struttura un po' datata, ma con personale gentile ed efficiente, e servizi adeguati (wifi ben funzionante, disponibilità nella hall di caffè/cappuccino/tè gratuito con frutta ed altro, attrezzatura per caffè/tè anche nell camera, ecc.). Ubicazione comoda a fermate metro, a due passi da Wall Street e a 5 minuti a piedi da One World Trade Center. Ritorniamo qui una / due volte l'anno e siamo soddisfatti.
Soggiorno di 2 notti a gennaio 2019

10/10 Eccellente

Simone, Parma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel in a great location!
Very good experience. Spacious & clean room in a great location close to everything. Free water on every floor.
Soggiorno di 3 notti a gennaio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Albergo comodo a tutti i servizi e vicinissimo alla metropolitana.
Soggiorno di 8 notti a dicembre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Un bell'hotel a 2 passi dalla metropolitana linea rossa, situato in pieno wall street con the e caffe gratuito 24h su 24 e la possibilita di fare il check in e stampare le boarding pass del volo gratuitamente..tv grande e letto comodo
Soggiorno di 4 notti a dicembre 2018

2/10 Terribile

Eduardo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 6 nov 2023
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.

8/10 Buono

Linnette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2023
Risposta di Customer Service, il giorno 28 apr 2023
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Buono

Jenny

Mi è piaciuto: Personale e servizio
Soggiorno di 7 notti ad aprile 2023
Risposta di Customer Service, il giorno 8 mag 2023
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!

4/10 Scarso

Lars

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 4 notti a gennaio 2023
Risposta di Customer Service, il giorno 18 gen 2023
We appreciate you sharing your concerns with us, Lars.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Scarso

Aryeh

Soggiorno di 4 notti a gennaio 2023
Risposta di Customer Service, il giorno 18 gen 2023
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Scarso

Vignesh

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

4/10 Scarso

Kayo

Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Need to improve customer service via phone
Risposta di Customer Service, il giorno 17 gen 2023
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

2/10 Terribile

PAUL

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
Soggiorno di 2 notti a gennaio 2023
Risposta di Customer Service, il giorno 15 gen 2023
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.

10/10 Eccellente

Jetesha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful staff, clean rooms, amazing location.
Risposta di Customer Service, il giorno 11 gen 2023
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 Buono

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
Risposta di Customer Service, il giorno 10 gen 2023
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

2/10 Terribile

Joseph

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
Risposta di Customer Service, il giorno 9 gen 2023
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Soddisfacente

jeremy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Deçu
Nous avons dormi une seul nuit. Nous avons une suite . Nous avons été déçu pour le prix payer. Comme nous sommes rentrer il y avait une forte odeur de cigarette, le frigo pas nettoyer, pas de couverture ni d oreiller pour nos enfants qui dormait dans le fauteuil lit , il manquer une rideaux pour la nuit ,pas de wifi dans la chambre, il y avait des taches sur la moquette. Je ne reviendrais pas
Soggiorno di 1 notte a dicembre 2022
Risposta di Customer Service, il giorno 2 gen 2023
Merci pour votre retour, Jérémie.Nous sommes déçus d'apprendre que vous n'étiez pas entièrement satisfait de votre expérience avec nous. Nous nous engageons à fournir à nos clients un service de qualité et des chambres confortables. Il est regrettable de savoir que vous pensiez que nous aurions pu faire un meilleur travail, mais nous sommes convaincus que nous pouvons vous offrir une expérience plus positive à l'avenir.Nous serions ravis de vous accueillir à nouveau et de vous offrir la merveilleuse expérience pour laquelle nous sommes devenus connus ici.

4/10 Scarso

Charissa

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Ne mérite pas un 4 étoiles
On a eu un sérieux problème avec le climatiseur qui nous a empêché de dormir à cause du fort bruit. Le climatiseur se déclenche automatiquement toutes les 15 min en moyenne ce qui est gênant car vous vous habituez jamais au bruit. Vous ne pouvez ni l’éteindre ni changer la température en plus. Aussi, pas de Wi-Fi dans les étages supérieurs. Le point positif est bien évidemment sa proximité du metro et autres monuments du quartier financier.
Soggiorno di 2 notti a dicembre 2022
Risposta di Customer Service, il giorno 30 dic 2022
Nous apprécions les commentaires.Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Nous nous soucions profondément du confort de nos clients, nous regrettons donc les difficultés que vous avez rencontrées avec le système de contrôle de la température dans votre chambre. Merci d'avoir porté cela à notre attention. Nous nous assurerons de répondre à vos préoccupations avec les membres appropriés de notre équipe de direction à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.

10/10 Eccellente

Roberto

Soggiorno di 3 notti a dicembre 2022

6/10 Soddisfacente

Paris

2/10 Terribile

Luiza

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!
Risposta di Customer Service, il giorno 20 dic 2022
Thank you for taking the time to submit this feedback, Luiza.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our management team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

4/10 Scarso

Neal

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Location is excellent, a short walk from Stock Exchange and WTC. Apart from that though it doesnt have a lot more; it feels run down and neglected with closed bar and next to no communal areas. Lifts are in a poor state, especially the controls; ice machines in corridors dont work. Upside, it was clean
Risposta di Customer Service, il giorno 20 dic 2022
We appreciate the time you’ve taken to share your feedback, Neal.Although we’re delighted to hear that you enjoyed our clean accommodations and ideal location, it’s disappointing to hear that you weren't completely satisfied with our elevator service and condition of our rooms. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our management team moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 Scarso

Matthew

Soggiorno di 1 notte a dicembre 2022
Risposta di Customer Service, il giorno 20 dic 2022
Thank you for sharing your feedback, Matthew.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Buono

Viaggiatore verificato

6/10 Soddisfacente

Meghan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Great area with lots to do within walking distance. The first room I was given did not have working heat and it was unbearably cold. Thankfully, the staff was great and relocated me super fast. The next room was warmer, but I still couldn’t adjust the temperature. The property is pretty outdated as well. For the price and location, I’d stay here again
Risposta di Customer Service, il giorno 19 dic 2022
Thank you for taking the time to share your feedback, Meghan.It's great you had a pleasant stay with us. We're happy you enjoyed our ideal location and kind staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room temperature controls. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

2/10 Terribile

Mario

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
This place needs a major upgrade, the elevators look dirty, the bathrooms are so uncomfortable.
Soggiorno di 1 notte a dicembre 2022
Risposta di Customer Service, il giorno 14 dic 2022
We appreciate that you took the time to share your feedback, Mario.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 Eccellente

Karl-Heinz, Berlin

Soggiorno di 6 notti a dicembre 2022

4/10 Scarso

Kimberly

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway. The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.
Soggiorno di 1 notte a dicembre 2022
Risposta di Customer Service, il giorno 9 dic 2022
Thank you for sharing your review, Kimberly.It's pleasing to hear you enjoyed our friendly and kind staff. We truly value your feedback regarding our temperature control system, soundproofing, cleanliness and internet access. We'll take this into consideration as we move forward to improve for the future.We look forward to hosting you again next time you're in town.

6/10 Soddisfacente

Antonia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2022

4/10 Scarso

Erica

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No more than 3 stars
Very mediocre hotel. Rooms are large and clean but bedding included only a top sheet and a thin piece of material as a cover - no blanket, comforter, or duvet. You cannot control the temperature of your room and HVAC unit cycles and comes on (very loudly) every 10-15 minutes 24 hrs a day. No Wi-Fi on upper hotel floors, unimpressive lobby. Online pictures are deceiving.
Soggiorno di 1 notte a dicembre 2022
Risposta di Customer Service, il giorno 8 dic 2022
We appreciate you taking the time to share your feedback, Erica.While we're glad you enjoyed our spacious and clean rooms, it's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our bedding and temperature control system didn't meet your expectations. We also regret that our lobby area and internet access was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 Scarso

Gerardo, New York

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Old property lacking the basics like in-room temperature controls. Wonder why Radisson would brand this place.
Risposta di Customer Service, il giorno 5 dic 2022
We appreciate your feedback, Gerardo.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service and comfort we are so accustomed to giving, and we will bring this information to our management team. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

6/10 Soddisfacente

Shantanu

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Staff was not friendly, they are very rude and not replying to any questions. Location of property is very good.
Risposta di Customer Service, il giorno 29 nov 2022
Thank you for taking the time to share your feedback, Shantanu.We're happy you enjoyed our prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our front desk staff. We care about the satisfaction of our guests so we'll be sure to address your concerns with our management team moving forward.We look forward to hosting you again soon for a more positive experience.

8/10 Buono

peng

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2022

6/10 Soddisfacente

Roderick

Soggiorno di 1 notte a novembre 2022

4/10 Scarso

Amanda

Soggiorno di 2 notti a novembre 2022

8/10 Buono

G Ken

Soggiorno di 2 notti a novembre 2022

2/10 Terribile

Val

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I rarely write negative reviews. However, other visitors have to be informed just as I would like to be for future travel decisions. The elevators are dirty and worn out. Card censors are broken and management didn't care to fix them. The room is old and misses necessary features like the safe, working fridge, and decent mattress. But what surprised me is that they don't have normal heaters. They use AC to warm up the air in the room, which is very bad as it blows warm air and it's very unhealthy. You can't adjust it and it's very loud making you constantly wake up at night. The hotel's management should really fix this property before travelers can be allowed to visit. Simple replies to negative remarks by other visitors are unacceptable.
Soggiorno di 6 notti a novembre 2022

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible.
This was the worst hotel experience I’ve had. There was no heat in the room and maintenance confirmed that the compressor was broken and they will let the going desk know we needed another room. We waited and didn’t hear from them, so we went to the lobby. They stared at us and only said, “sorry, we can’t do anything.” After pressing the matter, they eventually said they will give us a refund. I am still waiting for the refund and they will not give it me/hotels.com customer service and are repeating the same line to us “we cannot help you.” We are still trying to reach them. I do not recommend this hotel.
Soggiorno di 1 notte a novembre 2022
Risposta di Customer Service, il giorno 23 nov 2022
We appreciate you taking the time to share your feedback.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 Scarso

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
I wanted a coat dry cleaned and took it to the desk well before the 8:30 am deadline but when I went to pick it up that evening after 7 pm I found it had not even been picked up. Since i was checking out the next morning the only way I could have had it done was to pay extra for overnight and I wasn't confident I'd get it back in time even if I did try overnight. The water in the shower took so long to get warm I almost gave up on hot water before it finally got warm. I took a shower at different times and it didn't seem to matter the time. I put the "do not disturb" placard on the door since I didn't need housekeeping but a chair in the room had been moved while we were out so someone came in the room anyway.
Soggiorno di 3 notti a novembre 2022
Risposta di Customer Service, il giorno 21 nov 2022
We appreciate the feedback, Karen.It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future.We do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Buono

luis

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Habitación estaba remodelada pero el ascensor está muy deteriorado. Gran ubicación. El personal muy atento.
Soggiorno di 4 notti a novembre 2022
Risposta di Customer Service, il giorno 21 nov 2022
Gracias por tomarse el tiempo para compartir su evaluación con nosotros, Luis.Nos alegra saber que tuvo una gran experiencia con nosotros y que disfrutó de nuestro amable personal y nuestra excelente ubicación. Nos preocupamos por la satisfacción de nuestros huéspedes, por lo que agradecemos que nos haga saber qué podemos hacer para que su estadía sea perfecta. Nos aseguraremos de comunicar sus comentarios sobre el estado de nuestros ascensores a nuestro equipo.Esperamos poder compartir una experiencia aún más placentera contigo pronto.

4/10 Scarso

Demetrius, Middletown

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The heating system could not be regulated from the room, and an "engineer" had to called, which meant that either you slept with a noisy heating unit or the room was extremely cold. Staff not the friendliest. Elevator card reader broken with exposed wires. Carpet dirty in room. On the plus, pretty cheap for NY, decent location and good size room.
Soggiorno di 1 notte a novembre 2022
Risposta di Customer Service, il giorno 21 nov 2022
Thank you for sharing your feedback, Demetrius.We're glad to hear you enjoyed our prime location and spacious rooms. We truly value your feedback and we'll address your concerns with our soundproofing, temperature control system and front desk staff with the appropriate members of our management team so we may improve for the future. We look forward to hosting you again next time you're in town.

6/10 Soddisfacente

Feldman

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Old, gym equipment broken, no hot water first day, loud in hallways
Soggiorno di 2 notti a novembre 2022
Risposta di Customer Service, il giorno 21 nov 2022
We appreciate you taking the time to share your feedback, Feldman.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our water temperature and the condition of our rooms and amenities didn't meet your expectations. We also regret that our soundproofing was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

10/10 Eccellente

America

Soggiorno di 2 notti a novembre 2022

4/10 Scarso

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Maintenance and renovation needed
On the second of two mornings during my stay it took about 10 minutes for the shower wster to get warm. The bathroom faucet was loose and its rod for the stopper was bent and did not close the stopper. General condition of the hotel was run down and in need of renovation.
Soggiorno di 2 notti a novembre 2022
Risposta di Customer Service, il giorno 21 nov 2022
We appreciate your feedback, Richard.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.