Hall

Recensioni per The Marmara Park Avenue

5 out of 5
The Marmara Park Avenue
114 East 32nd Street, New York, NY

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 576 su 951 recensioni" "
Valutazione di 8 - Buono. 199 su 951 recensioni" "
Valutazione di 6 - Soddisfacente. 89 su 951 recensioni" "
Valutazione di 4 - Scarso. 48 su 951 recensioni" "
Valutazione di 2 - Terribile. 39 su 951 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Riki, Ny

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia
Posizione ok. Bel roof top , ma se piove lo chiudono perché inesistente la parte coperta. Pulizia molto deludente. Servizi non di un 5stelle. Per esempio nessuno ci ha aiutati con i bagagli.
Soggiorno di 3 notti a settembre 2019
Risposta di lis, il giorno 27 set 2019
Thank you for your recent stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Posizione comoda per le zone di Midtown
Albergo molto confortevole con un ingresso molto bello , dotato di un bel camino . Bella stanza , ampia , dotata di macchina Nescafe', bollitore per tea .
Soggiorno di 5 notti ad aprile 2018

10/10 Eccellente

moni, new york

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
New York
L'hotel è veramente molto bello e confortevole. In una posizione strategica della città visitabile per lo più a piedi . Inoltre proprio vicino l'hotel è presente una fermata della metro. La via trasversale in cui si trova l'albergo è molto tranquilla. Il personale è abbastanza cortese e disponibile. L'hotel offre un iPad in camera da cui è possibile effettuare gli ordini per il servizio in camera (a pagamento) e per il set di cortesia del bagno (gratuito) oppure semplicemente per navigare in internet.
Soggiorno di 8 notti ad agosto 2017

10/10 Eccellente

Soren Emil, Aarhus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consigliatissimo
gentilezza del personale posizione favolosa basta proseguire per la 33 st via dell hotel e incroci la 5 st Piscina e stanze molto ampie e di lusso con vista

10/10 Eccellente

Sadia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and quiet. Location is good. Hamam was interesting.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 mag 2024
Sadia, it's fantastic to see that you had a peaceful and tidy experience at The Marmara Park Avenue. We're delighted you appreciated our prime location. The Hamam is indeed a unique feature; we're glad you found it to be intriguing. We hope to see you back again soon for another memorable stay.

10/10 Eccellente

Marylu, Princeton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Marylu, it's wonderful to hear that you had an excellent experience at The Marmara Park Avenue. Our team works hard to exceed guest expectations and your positive feedback is truly appreciated. We look forward to hosting you again on your next visit. Thank you for choosing our services.

8/10 Buono

David, Ofallon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the location being so close to other fun NYC landmarks in Mid town! Great room and friendly staff and enjoyed the decor too!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
David, it's wonderful to hear you enjoyed your stay at The Marmara Park Avenue. We're thrilled that our prime location, welcoming team members, and aesthetic appeal enriched your trip to NYC. Thank you for your positive feedback, and we hope to welcome you back soon!

10/10 Eccellente

Dmitriy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had amazing experience at Marmara Park Avenue. The Staff at front desk was excellent and really helpful. Pool is beautiful, the room was clean. Definitely will come back once in a while for staycation.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Dmitriy, it's fantastic to hear you had an outstanding experience at The Marmara Park Avenue. We're especially glad you appreciated our attentive front desk team and our beautiful pool. Cleanliness is paramount to us, so knowing the room met your standards is rewarding. We can't wait for moments when you choose us for your staycations. Until next time!

6/10 Soddisfacente

Peter John

Soggiorno di 7 notti a marzo 2024
Risposta di Customer Service, il giorno 26 apr 2024
Peter, thank you for taking the time to rate your recent stay. We notice there is room for improvement and we assure you that we take all feedback seriously. We appreciate your contribution and hope to have the opportunity to deliver an even better experience on your next visit.

8/10 Buono

Svetlana

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Svetlana, we appreciate your high rating of The Marmara Park Avenue. We're glad you had a good experience with us and we hope to have the opportunity to serve you again. We're confident we can provide an even better experience on your next visit!

6/10 Soddisfacente

Shemar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Carpet had stains and one of the lamps was missing lamp shade .
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Shemar, thank you for sharing your observations. We regret to hear about the condition of the carpet and the lamp during your stay. It's clear that some aspects of your room didn't meet your expectations. Rest assured, your comments have been shared with our team for review, as we're always looking for ways to enhance our guest experience. We appreciate you selecting us for your accommodation needs and hope to have another chance to serve you better in the future.

10/10 Eccellente

James, Portland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable and clean. Close to transportation access staff was very friendly.
Soggiorno di 4 notti a marzo 2024
Risposta di Marmara Park Avenue, il giorno 5 apr 2024
Thank you for the perfect rating. We hope to see you again soon!

10/10 Eccellente

Alberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love this place
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Alberto, your kind words for The Marmara Park Avenue are greatly appreciated. We're thrilled to hear that you have such a warm regard for our hotel. Thank you for sharing your feeling with us, and we can't wait to welcome you back.

10/10 Eccellente

Marylu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Marylu, it's wonderful to hear that your experience at The Marmara Park Avenue was a great one. Thank you for choosing us for your stay. We look forward to hosting you again in the future.

6/10 Soddisfacente

Katherine

Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 20 mar 2024
Thank you for staying with us.

6/10 Soddisfacente

Laurie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cons: Rooms very small/ pictures on Expedia were misleading. Thermostat in room wouldn't go below 71 and it was uncomfortably warm in the room. Bar / restaurant very small. Pros: Sauna was incredible!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Laurie, we appreciate your constructive feedback and are glad to hear you enjoyed the sauna. It's unfortunate to hear your experience didn't completely meet your expectations and you felt the space and temperature control were not up to mark. Our aim is to provide a stay that captures the comforts of home, so we will certainly use your feedback to improve. Thank you for choosing us for your stay and we hope to have the opportunity to better cater to your needs in the future.

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
The accommodations were good overall. Though we booked a room with two double beds, when we arrived at the hotel, we were given a suite with one queen bed. They said they could change the room but only if we paid additional money per night. They also said we could have a roll away for free. Neither option was sufficient and the staff were neither pleasant nor accommodating during that process. Additionally, we briefly misplaced our umbrella downstairs in the lobby. It had been put in lost and found. However, when we asked a staff person near where we left it she just acted like she had no idea about any umbrella and was very in accommodating or sympathetic. She also didn’t mention that if we didn’t find ours we could borrow one from the hotel. The room and items in the room showed signs of wear and tear. The need was not comfortable.
Soggiorno di 5 notti a marzo 2024
Risposta di Aubrey- Reservation Manager, il giorno 8 mar 2024
Dear Ms Raitt,It is unfortunate, that you did not enjoy your most recent stay with us. Please kindly note that the room you initially booked was for our Deluxe Queen room with a single Queen bed and at the time of your stay we had no more of those rooms available thus our advice on providing a rollaway bed for free. Please see our Deluxe double-Queen for 2 beds. Nonetheless, as we continually strive to attain the highest guest satisfaction, we recommend contacting us directly to remedy the situation. Warm regards,Aubrey Guest RelationsThe Marmara Park Avenue

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, beautiful and clean building.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 8 mar 2024
Kevin, we're thrilled you appreciated The Marmara Park Avenue's excellent location and attractively maintained premises. Thank you for sharing your experience with us. We hope to welcome you back in the near future.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved everything! Will come back.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Jason, it's wonderful to hear you thoroughly enjoyed your experience at The Marmara Park Avenue. We are excited to welcome you back in the future. Thank you for your terrific feedback!

10/10 Eccellente

Kateryna

Viaggio con animali domestici, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The parking right next door. Amazing place with upscale spa love it
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Kateryna, The Marmara Park Avenue truly appreciates your wonderful remarks. It's delightful to know you enjoyed our convenient parking and found our spa to be of an exceptional standard. We simply can't wait to pamper you again on your next visit.

2/10 Terribile

Prince

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The customer service was terrible from start to end. The lady was rude when I called and wasn’t very helpful. Then to make it even worse, the guests by our room were loud and sounded like they were fighting knocking furniture around in the room.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
We appreciate you taking the time to share your feedback, Prince. We did investigate the noise and spoke to the other guests regarding the sound complaint. We also offered to change your room, but the move was refused. We did grant your request to stay only one night due to the noise.

6/10 Soddisfacente

suzette

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loud
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Suzette, it's regrettable to hear of your experience with noise during your stay. We aim to provide a peaceful and comfortable environment for all our guests. Your feedback helps us address areas where we can improve. Thank you for taking the time to share your thoughts.

10/10 Eccellente

Ariel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with great staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Ariel, it's a pleasure to hear you found The Marmara Park Avenue to be a wonderful place to stay. Our team members truly aim to provide an exceptional experience for guests like you. Looking forward to your return whenever travels bring you back to our area.

10/10 Eccellente

Julianne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was amazing! The spa and spool was top knotch and the staff was so kind and welcoming. We had lunch at the restaurant and it was delish! 10/10
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Julianne, it's fantastic to learn about your enjoyable experience at The Marmara Park Avenue! We're delighted you appreciated our luxurious spa and pool, as well as the warm hospitality extended by our team members. We're also thrilled to hear your praise for our restaurant's enticing food. We're eagerly looking forward to your return for another exceptional visit.

10/10 Eccellente

Eddie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel; the stay was great. The beds could be upgraded.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 10 mar 2024
Eddie, thank you for choosing The Marmara Park Avenue and providing your feedback. We're thrilled to hear you enjoyed your stay overall. Your suggestion regarding our beds has been noted and we appreciate your insight as it helps us continually improve. We look forward to welcoming you back in the future.

10/10 Eccellente

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice quiet hotel. Definitely would stay again
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Ashley, it's wonderful to hear you enjoyed the tranquil atmosphere of The Marmara Park Avenue and found it to your liking. We greatly appreciate your feedback and are thrilled to know we'll be welcoming you back in the future. Thank you.

10/10 Eccellente

Isaiah

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Thanks for sharing this perfect rating, Isaiah!We're thrilled to hear you enjoyed your stay at The Marmara Park Avenue! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Lakira

Soggiorno di 1 notte a febbraio 2024
Risposta di Marmara Park Avenue, il giorno 21 mar 2024
Thank you for your perfect rating. We look forward to seeing you again

8/10 Buono

Paula

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Paula, your positive rating is truly appreciated. It's pleasing to know that The Marmara Park Avenue met your expectations during your stay. Our team members eagerly await your next visit. It will be a pleasure to continue delivering rewarding experiences for you.

6/10 Soddisfacente

Nickolas

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Nickolas, thank you for your rating of your recent stay. It appears we did not meet all your expectations and we certainly appreciate any feedback that allows us to improve. Should you wish to share more about your experience, please don't hesitate to reach out directly. We look forward to the opportunity to provide a more enjoyable stay next time.

10/10 Eccellente

Ariel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this hotel, super classy and nice!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 12 feb 2024
Ariel, it's great to hear that you had such a positive experience at The Marmara Park Avenue! Our intention has always been to provide our guests with an elegant and pleasant environment. Your kind words reaffirm that we're fulfilling our goal. We can't wait to welcome you back in the future!

10/10 Eccellente

tim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely beautiful place to stay!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Tim, it's fantastic to hear that you enjoyed your stay at The Marmara Park Avenue. We strive to create a beautiful and memorable experience for our guests. Looking forward to welcoming you back in the future.

10/10 Eccellente

Brinnette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Brinnette, thank you so much for leaving a top rating for The Marmara Park Avenue. It's wonderful to know your stay hit the mark! We truly hope to see you again on your next visit.

6/10 Soddisfacente

Robert

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Front desk good. Room/property nice. Didn't get housekeeping for 2 days. When they finally came they didn't stock soap, shampoo, etc. Worst of ll was sitting in lobby bar and 4 of 5 times never asked if wanted drinks/food as multiple staff talking non-stop behind bar. Won't be returning.
Soggiorno di 5 notti a gennaio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Robert, it's regrettable to read about your most recent experience. Our goal is to provide top-notch service, so the oversights you experienced are disheartening, particularly in terms of room maintenance and the lack of attentiveness during your time in the lobby bar. We are thoroughly reviewing your comments with our team members to ensure a better experience for future guests. Your feedback is appreciated and we hope you might reconsider staying with us again.

10/10 Eccellente

Oliver

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Yes
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Oliver, it's great to hear you had a positive stay at The Marmara Park Avenue. We look forward to welcoming you back in the future!

10/10 Eccellente

Cathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Cathryn, it's wonderful to hear that you had a fantastic experience at The Marmara Park Avenue. Our team is thrilled to have made your stay memorable and we hope to welcome you back in the near future for another delightful experience.

10/10 Eccellente

Reid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I think ill be staying here every visit to nyc
An indoor pool in nyc??! Incredible and better than the pictures. Just far enough away from the mayhem of the city, so convenient w the subway stop right there. I have 2 little little kids— the in room fridge was larger than most, the dishes and silverware and little kitchen counter were so useful. And they give away teddy bears which is so sweet and they felt so special.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 22 gen 2024
Reid, it's wonderful to hear that you and your family had an incredible stay at The Marmara Park Avenue. We're delighted the indoor pool exceeded your expectations and our strategic location added to your convenience. We're pleased that you found our kitchen amenities useful and your little ones loved their teddy bear souvenirs. We hope to welcome you and your family again for another memorable stay!

10/10 Eccellente

karim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Karim, thank you for taking the time to share your experience at The Marmara Park Avenue. We're delighted you had a satisfactory stay, and hope to see you again in the future!

10/10 Eccellente

Marisol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Large rooms and comfortable space!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Marisol, we're thrilled to hear that you found your room at The Marmara Park Avenue to be spacious and cozy. We strive to offer all our guests comfort and luxury, and we're glad this was reflected in your experience. We hope to welcome you back soon!

10/10 Eccellente

Hazel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing staff!
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Hazel, it's great to hear you found our team members at The Marmara Park Avenue phenomenal! We hope to welcome you back soon for another memorable experience.

6/10 Soddisfacente

Kayla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The standing charger for the iPad they provide you with didn’t work in our room at all. Also Netflix & screen sharing both didn’t work on the TV. Also there were no drawers in the nightstands which I thought was odd - like they were taken out for some reason. The kitchen however was a great feature in this room with several nice appliances.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 16 gen 2024
Kayla, it's regrettable to hear about the challenges you faced during your stay. We're sorry that you had issues with the iPad charger and the TV functionalities. Your feedback on nightstand storage space has been noted, too. On a brighter note, we're glad you found the kitchen and appliances to your liking. We strive to continually improve based on guest feedback and we appreciate yours. We hope to have another chance to serve you better in the future.

10/10 Eccellente

Sang

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Thank you for taking the time to leave this wonderful rating, Sang! We hope to see you again soon at The Marmara Park Avenue so we can share yet another amazing experience!

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful luxury stay
Hotel is amazing. Clean, comfortable and friendly staff that goes above and beyond to make your stay comfortable and enjoyable. Love the Turkish spa and pool. Will definitely be back!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 8 gen 2024
Jennifer, thank you for sharing your wonderful experience at The Marmara Park Avenue. We're thrilled to hear you found our hotel to be clean, and comfortable and our team members to be incredibly hospitable. We're equally glad you enjoyed our Turkish spa and pool. We eagerly look forward to your next visit!

10/10 Eccellente

Augustin, Denver

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location in midtown with easy access to local shops & restaurants. Staff is very friendly & helpful. Jogging along East River is only 3-4 blocks away. The spa, pool, and Turkish bath are great although services are pricy.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Augustin, it's a pleasure to hear that you appreciated The Marmara Park Avenue's prime midtown location, with its easy access to local shops and restaurants. We are thrilled that our team members' friendly and helpful nature added to your enjoyment. It's also wonderful to know that you had time to experience our spa, pool, and Turkish bath. We understand that you found our services to be on the higher end. Rest assured, we strive to ensure high-quality experiences and your feedback helps us ensure the value matches this. We look forward to welcoming you back.

10/10 Eccellente

keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Keith, it's always uplifting to know when guests fully enjoy their stay. We're thrilled The Marmara Park Avenue met all your expectations and we look forward to providing you another splendid visit in the future.

8/10 Buono

Pinar

Mi è piaciuto: Personale e servizio
Good location and very helpful, friendly and professional staff. Room was spacey but bathroom was way too small and cramped for a mini-suite. The hotel feels somewhat rundown with scratches on the walls and elevator. Cleaning can be better.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Pinar, it's delightful to hear of your positive experience at The Marmara Park Avenue, particularly our prime location and the professionalism of our team members. However, we acknowledge your comments regarding our suite proportions and maintenance areas needing attention. Our team continually strives to enhance our guests' experience and your observations are vital in this regard. The housekeeping concerns you raised have been taken note of as we're always aiming for spotless guest rooms. Thank you for taking the time to share your insights. We hope to host you again, providing an even better stay.

2/10 Terribile

Terri L

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I came down with Covid and stayed home so I didn't spread it to others. Marmara wouldn't refund my stay. So while I would love to stay in their hotel. Next year I will find another hotel to stay in.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 19 dic 2023
Dear Ms Terri,Our heartfelt apologies that you are not well with COVID-19 and we were looking forward to hosting your stay. It is unfortunate that you have contracted COVID-19, but as you booked a non-refundable reservation through a third party we have very little flexibility to waive ‘no show’ penalties. As such, we kindly request you provide us with supporting documentation to substantiate your cancellation request. We apologize for the inconvenience that this may cause.Wishing you the best of health.The Marmara Team

6/10 Soddisfacente

Evan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 dic 2023
Thank you for sharing, Evan.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Eccellente

Julia, marblehead

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 28 dic 2023
Julia, thanks for leaving us a stellar rating! We're delighted you enjoyed The Marmara Park Avenue. Our goal is always to provide exceptional experiences for our guests. If you have any specific feedback about what made your stay wonderful, we would love to hear it. We're looking forward to welcoming you back on your next visit.

8/10 Buono

Helen

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Helen, thank you for taking the time to rate The Marmara Park Avenue. We're thrilled to learn you had an enjoyable stay. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.