Esterni

Recensioni per Virgin Hotels New York City

5 out of 5
Virgin Hotels New York City
1227 Broadway, New York, NY

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 818 su 1203 recensioni" "
Valutazione di 8 - Buono. 195 su 1203 recensioni" "
Valutazione di 6 - Soddisfacente. 86 su 1203 recensioni" "
Valutazione di 4 - Scarso. 60 su 1203 recensioni" "
Valutazione di 2 - Terribile. 44 su 1203 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Annapaola

Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Annapaola, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Virgin Hotels New York and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Johanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
L'albergo si trova in un punto strategico, vicino a tanti posti interessati, le camere sono molto comode con una vista sulla citta spettacolare!!! Manca un po di cura quando aggiustano la camera e penso sia un albergo ancora da finire, la hall è praticamente inesistente, le manca un po per essere un vero 5 stelle, in compenso il personale è molto gentile e disponibile, lo consiglio a tutti.
Soggiorno di 7 notti a dicembre 2023
Risposta di General Manager, il giorno 10 gen 2024
Dear Johanna, Thank you for choosing to stay at Virgin Hotels New York and for the review. We are delighted to know you were delighted with our ideal location, devoted associates, and comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your comments as we are continually striving for ways to improve. We appreciate your patience and look forward to welcoming you again.Sincerely,Denise Luna,General Manager

8/10 Buono

Massimo

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di TO, il giorno 4 nov 2023
Dear Massimo,Thank you for the feedback, and we look forward to welcoming you back soon.ToddTodd OrlichVice President Operations Virgin Hotels

8/10 Buono

Annalisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2023
Risposta di TO, il giorno 31 ago 2023
Thank you, Annalisa!! We look forward to welcoming you back again.Your Team At Virgin Hotels New York City

2/10 Terribile

Luigi

Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di - Virgin Hotels, il giorno 13 ago 2023
Thanks for choosing Virgin Hotels for your stay. Please share how we may improve your experience with us for your next visit.

10/10 Eccellente

Guido

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ottimo albergo in downton NYC
Soggiorno di 5 notti a luglio 2023
Risposta di TO, il giorno 11 lug 2023
Dear Guido!Thank you for letting us know about your recent visit at Virgin Hotels New York City. We look forward to your next visit. Safe travels.Your Virgin Hotels Team

10/10 Eccellente

Lee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, great staff
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

IAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was great and the hotel was clean and comfy but it’s not a 5 star luxury hotel as it’s advertised.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

abdullah

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 4 mag 2024
Dear Abdullah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Marat, Atlanta

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great rooms and awesome bar and restaurant
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Marat, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved our excellent accommodations along with the delicious food we served at our on-site bar and restaurant. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

6/10 Soddisfacente

Suhanna

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 4 mag 2024
Dear Suhanna, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Damjana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Damjana, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

2/10 Terribile

Abumuslim, Brooklyn

Non mi è piaciuto: Personale e servizio
I really didn’t want to put a bad review, as I truly believe this is an awesome hotel overall. I just had a bad experience dealing with them. I made a booking via Expedia app. I wanted to book a later date, but made a genuine mistake that I booked for the current date at the time being, and momentarily the same minute I called the hotel to change the date, and explained the situation, and they said they can’t do anything until Expedia reaches out to them, i talked to Expedia customer service, they said they’re working on this with the hotel and will reach out to me once the get a response. The day after i got a message from Expedia saying that hotel rejected my request for changing date because I should’ve requested date change 48 hrs before the checkin time. I mean common guys, I really hoped for some human understanding for the genuine mistake and i even called everyone the minutes after i booked, but saying that i needed to reach out 48hrs before the checkin knowing that I booked for the current date? This just doesn’t make any sense.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Mindia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Mindia, We are pleased to receive your generous rating for Virgin Hotels New York. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Bernice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the room!!! At this price point, I think staying at the Virgin Hotel was definitely worth it.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Bernice, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations and found us at an excellent value. It was a pleasure serving you, and we look forward to hosting you again.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Jared

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Jared, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Virgin Hotels New York and that we exceeded all of your expectations. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise Luna,General Manager

6/10 Soddisfacente

nayiri

Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Nayiri, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Gideon, Caesarea

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms are great and well decorated the lobby is not at the level of the hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Gideon, Thank you for the excellent review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations along with the lobby. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Plamen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Plamen, We appreciate your excellent rating and are delighted to know that you enjoyed your time with us and had an outstanding stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

10/10 Eccellente

Dennis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you Valet, sometimes it will take a long time to get your car. Be ware.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Dennis, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are delighted to know that you enjoyed many aspects of your visit and had a pleasant stay. Having said that, we have taken additional note of your comments regarding the valet and will address this properly so we can avoid this in the future. We are grateful for your patience and hope to see you soon.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Taylor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
absolute amazing experience!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Taylor, Thanks for the outstanding rating! We are delighted your time at Virgin Hotels New York was so great, as we always strive for excellence. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

10/10 Eccellente

breighanna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was amazing! Must stay here.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Breighanna, Thank you for the excellent review. We are thrilled we met your expectations for a fantastic stay at Virgin Hotels New York. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager

2/10 Terribile

Jie

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Jie, Thank you for your review. Although your rating does not reflect your review, we are pleased to know you enjoyed your overall time with us and had a pleasant stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Denise Luna,General Manager

6/10 Soddisfacente

Ron, Stouffville

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Ron, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

8/10 Buono

Burak, Somerville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect place except a bit low sound insulation between rooms and too busy elevators. But still super place to stay! We will come back
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Burak, Thank you for reviewing your stay at Virgin Hotels New York and for your kind rating. We are delighted to know that you loved many aspects of your visit and had a pleasant stay. Having said that, we have taken additional note of your comments as we strive to enhance our guest experience. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Brianna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Brianna, We appreciate you taking the time to leave your kind rating for Virgin Hotels New York. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the clean room and friendly staff. The bar was really cool and had delicious drinks
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear James, Thank you for being our guest and for taking the time to review your experience at Virgin Hotels New York. It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We are delighted to read you had a great time at the on-site bar. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

Mikael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Mikael, Thank you for the perfect rating. We are glad you had a wonderful time at Virgin Hotels New York. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

frank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Frank, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Virgin Hotels New York. We hope to welcome you again soon. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

Cortney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was nice Staff was very friendly Only thing I did not like was the toilet water pressure and the toilet seat everything else is really nice and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Cortney, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We also value your additional feedback regarding the water pressure and have shared it with our team to improve future guest experience. We appreciate your feedback and look forward to hosting you again at Virgin Hotels New York. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

Sade

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved my stay here! The best hotel I’ve ever stayed at in New York, ill definitely be returning
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Sade, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

juan carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great..!
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Mr. Carlos, Thank you so much for the perfect rating of your time at Virgin Hotels New York. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

8/10 Buono

Jens

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Schönes und neues Hotel in sehr zentraler Lage. Die Zimmer sind schön designt und für New Yorker Verhältnisse geräumig. Die Matratze war allerdings sehr weich und gewöhnungsbedürftig. Wer das Hotel bucht, weil er den typischen Virgin Flair der Airline oder der Kreuzfahrtschiffe sucht, wird allerdings enttäuscht. Das Personal ist zwar nett und hilfsbereit - das Virgin Feeling transportiert das Hotel aber leider nicht.
Soggiorno di 6 notti ad aprile 2024
Risposta di Denise Luna General Manager, il giorno 26 apr 2024
Dear Jens, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our prime location and beautiful property. We also appreciate you mentioning or devoted staff. However, we regret not meeting all of your expectations and have taken note of your comments. Thank you for staying at Virgin Hotels New York, and we hope you choose to create more great memories with us whenever your travels bring you back to the city!While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager

10/10 Eccellente

Warren

Viaggio con la famiglia
Mi è piaciuto: Servizi
Room 1604 great and more spacious. Daily service excellent and discreet. Shower and toilet door handles slightly loose. Loved it!
Soggiorno di 4 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 25 apr 2024
Dear Warren, Thank you for staying at Virgin Hotels New York. We were delighted to learn how much you enjoyed your spacious guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. For your next visit, we are excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Jordan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So impressed! The views from the room were stunning and the rooms were incredibly spacious for NYC.
Soggiorno di 3 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 25 apr 2024
Dear Jordan, Thank you for your fantastic review of Virgin Hotels New York. We were happy to read how much you liked our hotel, including our spacious rooms with stunning views. Many of our guests appreciate having the extra space, and we are glad you did, too. As you plan your next stay with us, we are pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

6/10 Soddisfacente

Suzanne

Mi è piaciuto: Condizioni e dotazioni della struttura
Based on my experience, Not a hotel for solo business traveler
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 24 apr 2024
Dear Suzanne, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Olushola

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Suite with Empire State Building view was awesome. (34th floor). Staff was nice. Breakfast package was nice also. Overall enjoyed my stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 24 apr 2024
Dear Olushola, Thank you for being our guest, and we are delighted to know that you had an excellent stay. We are especially glad your suite provided the comforts you expected and that you enjoyed the spectacular views. We are also thrilled you loved our delicious breakfast and that our devoted associates took good care of you. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 25 apr 2024
Dear David, Thank you for your perfect rating. We are glad you had a great time with us. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

8/10 Buono

Stacy, Raleigh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful property but I missed having a desk or table by the couch and the wifi did not support my Zoom meetings.
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 23 apr 2024
Dear Stacy, Thank you for taking the time to share about your visit to our hotel. We apologize for the issues you experienced with our WiFi during your stay. We understand how important it is for our business travelers to stay connected; we are grateful for your patience and for bringing this to our attention. We hope the rest of your stay was comfortable. On your next visit, we are happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

10/10 Eccellente

Besmir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very beautiful and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 22 apr 2024
Dear Besmir, Thank you for the kind review of Virgin Hotels New York. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Robyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is great, the staff are so nice and so helpful. The bar and restaurant are beautiful, the gym is so clean and has plenty of space. The room is lovely, it has everything you need and more. Over all the views are spectacular! I can’t wait to return. Once you leave the hotel, the first few blocks are pretty dirty, lots of homeless, but we just jumped in an Uber and it was fine.
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 22 apr 2024
Dear Robyn, It was a pleasure to read your fantastic review of the Virgin Hotels New York. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We are also glad you loved our well-appointed accommodations with stunning views, ideal location, and abundant amenities. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Alexandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Alexandra, Thanks for the outstanding rating! We are delighted your time at HOTEL was so great, as we always strive for excellence. On your next visit, we're happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

10/10 Eccellente

Burtrum

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is perfectly situated for getting around the city. Its also great if you want to just hang out in the hotel and relax. Between the food and drink options, the fitness center, and the spa, a person could just stay in. The staff is very helpful and friendly. Our check-in was fast and easy. We really could not have had a better experience.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Burtrum, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted to read that our location was convenient for your plans in addition to the wonderful service you received from our staff. We appreciate you mentioning the time utilizing our amenities. We look forward to seeing you on your next visit.Sincerely,Denise Luna,General Manager

10/10 Eccellente

donald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Donald, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

10/10 Eccellente

Mitchell

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing view clean beautiful modern room great bed stayed in the empire view Chambers was compact, but enough space for 2 great parking will be back for the suite recommend
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 17 apr 2024
Dear Mitchell, Thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites as well as our stunning views. Thank you again for taking the time to write about your stay at Virgin Hotels New York. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Taras

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 3 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 17 apr 2024
Dear Taras, Thank you for your gracious review of Virgin Hotels New York. We are glad our location was convenient for everything you wanted to do on this trip. On your next visit, we're happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

6/10 Soddisfacente

Anthimos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Anthimos, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

10/10 Eccellente

nanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
very clean and spacious. Service is ok..
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 17 apr 2024
Dear Nanda, Thank you for choosing Virgin Hotels New York. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

10/10 Eccellente

Yi-Chen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's a New hotel.
Soggiorno di 2 notti ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 17 apr 2024
Dear Yi-Chen, We appreciate you taking the time to write a review about your recent visit to Virgin Hotels New York. Your feedback is essential to us, primarily as a new hotel. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit. Thank you for choosing us for your visit to our beautiful city, and we look forward to having another occasion to host you in the future. Sincerely,Denise Luna,General Manager