Dear Eugenio, We are very sorry to see the rating you left on Hotels.com and deeply apologize for any inconvenience that may have happened during your stay. Please feel free to email us to discuss your experience further. Warmest Regards, Don Fraser, Managing Director

Pat, we're truly sorry to hear about the issues you faced regarding the heating unit in your room. We regret any inconvenience caused and we understand how the continued noise for your entire stay could have impacted your experience. We always aim to provide a comfortable and serene environment for our guests. Please know we have shared your feedback with our maintenance team for improvements going forward. Thank you for your valuable comments and we hope to have the opportunity to better serve you on your next visit.

Stuart, thank you for sharing your positive experience. We're thrilled to learn that WestHouse Hotel New York provided an ideal spot for your travels. It's delightful to know that you appreciated the quality and variety of our complimentary dining options as well as our spacious and well-furnished rooms. We're pleased to hear that you enjoyed a restful sleep in our comfortable beds. Your feedback validates our continuous efforts to offer value for our guests. We eagerly look forward to hosting you again.

Lucie, it's great to hear you appreciated WestHouse Hotel New York's superb location, with easy access to transportation and popular landmarks such as Central Park. We hope to welcome you back soon for another excellent stay!

Robert, we regret to hear about the difficulties you faced during your stay, such as the undisclosed fee and issues with room accessibility. Our goal is to provide clear communication about any charges, and we also aim to ensure our guests can access their rooms without any complications. Although we may not house a restaurant on our premises, we do our best to recommend great local eateries to our guests. We’re confident improvements can be made based on your experience and we appreciate your feedback.

Pooja, it's good to hear that our team members met your expectations in terms of service. However, we regret to know about your concerns with the in-room amenities, and overall condition of certain areas. We always aim to provide a top-notch experience and will use your feedback for improvements. Thank you for your review.

Karen, it's wonderful to hear that your second stay at WestHouse Hotel New York was just as enjoyable as your first. We're thrilled that you savored our breakfast offerings and evening refreshments. It's high praise indeed for our efforts in providing comfortable stays to our guests. Looking forward to treating you to another memorable visit next time you're in New York!

We appreciate the feedback, Avneet.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

Chris, thank you for sharing such positive comments. We're delighted to hear that at the WestHouse Hotel New York, you enjoyed the quality of your room and found the location advantageous. We look forward to welcoming you back in the future.

Michael, it's great to hear that the WestHouse Hotel New York's breakfast and evening happy hour surpassed your expectations! We strive to offer exceptional food and drink experiences that impress. We'd be thrilled to welcome you back for another delightful stay.

Robert, we regret hearing you had some concerns during your stay. Mandatory fees are stated during the booking process and we apologize if this seemed unclear. We also regret any inconvenience arising from issues with your room access and laundry service delivery. We understand that the coordination with the booking agency caused some confusion and assure you we'll look into it. We strive for smooth communication with our guests and aim to excel on connecting channels. Your feedback is valuable in our quest for continuous improvement.

Anjeli, thank you for your kind words about WestHouse Hotel New York. We're delighted to hear that you enjoyed our breakfast offerings, particularly the daily bagels, and found our location convenient and impactful. Regarding your feedback about the gym, we understand that size may be an aspect to consider, but we're glad to know it still met your fitness needs. We hope to welcome you back in the future!

Athanasios, it's truly delightful to know that WestHouse Hotel New York has become your new "go to" destination in NYC. We're pleased our team members were able to make your stay friendly and welcoming. Your recommendations to others for our prime location and our hotel are deeply appreciated. We're excited to welcome you back on your future visits.