Dear Andrea, Thank you for letting us know your visit to Sheraton New York Times Square Hotel was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Paolo, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you experienced with the condition of our accommodations during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Sheraton New York Times Square Management Team

Dear Salvatore, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Paola, Thank you for choosing the Sheraton New York Times Square Hotel and for the nice rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Filippo, Thank you for posting a review of your stay with us. We apologize for the issues you encountered with our associates and the concerns you had with the additional charges. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Sincerely,Sheraton New York Times Square Management Team

Dear Antonio, On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear M. Giulia, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Monica, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Jim MooneyGeneral Manager

Dear Nicola, Thank you for posting a review of your stay with us. We can understand your frustrations with regard to the billing-related issues you experienced. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Jim Mooney,General Manager

Dear Alessandro, Thank you for sharing your experience at Sheraton New York Times Square Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area.Jim MooneyGeneral Manager

Dear Stefano, Thank you for taking the time to share about our hotel. We are happy to learn our associates took great care of you and that you liked our convenient location. However, we are sorry you felt our accommodations needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience and hope you will consider us again the next time you are in the area. Jim MooneyGeneral Manager

Dear Paolo, We appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!Jim MooneyGeneral Manager

Dear Alice, Thank you very much for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay; however, we apologize for the issues you had with one of our associates and for the oversight while servicing your guestroom. We are constantly striving to improve our services, and we are grateful for the feedback that helps us better our guest experience. We appreciate your business and hope you will be back to see us on your next trip to New York City for a seamless experience.Jim Mooney,General Manager

Dear Margherita, Thank you for taking the time to share your experience; we are glad you had a pleasant stay with us overall. We know that the small details add up and make a significant impact on your overall impression, and we regret any inconvenience you faced. It was our pleasure to host you. Thank you again for your feedback, and we hope to see you soon. Jim Mooney, General Manager

Dear Matteo, Thank you for your review. On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We assure your this does not match our brand standards and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Jim Mooney, General Manager

Dear Bruno, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. While we are delighted to know that you enjoyed our convenient location, we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Lisa, Thank you for your candid feedback. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely,Sheraton New York Times Square Management Team

Dear Anna, We appreciate you choosing us and providing valuable feedback about your stay. We are glad you had a pleasant stay overall. However, we regret the concerns you had about early check-in charges and the inconvenience this caused you. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We will share your comments with our team appropriately. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!Sincerely,Sheraton New York Times Square Management Team

Dear Mathew, Thank you for sharing your feedback. We deeply regret the disappointment you had with our pet policy. We strive to provide an enjoyable and memorable expereince, and we regret not meeting your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We appreciate your patience and understanding and hope to have the opportunity to regain your trust on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Marissa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon. Sincerely,Sheraton New York Times Square Management Team

Dear Jaeeun, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Mustafa, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Feng, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. We are delighted to hear that you found or proximity to Times Square and Central Park convenient for your travel plans. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. François, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton New York Times Square Hotel. We are delighted to hear that you found our proximity to Central Park and Radio City Music Hall convenient for your travel plans. Our team takes immense pride in delivering exceptional service, and we are also pleased to know that their efforts resonated with you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Yonatan, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Katharina, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and well-kept accommodations with New York's magnetic energy. We understand the importance of the details that make up a great stay. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Stephanie, Thank you for taking the time to share your experience; we appreciate you choosing us. We regret you were not entirely satisfied with the quality and condition of our rooms. We will share these notes with the appropriate individuals for the future modernization of our hotel. Please accept our apologies for the noise disturbances you experienced during your stay. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Mike, Thank you for the review and for staying with us. We are very sorry for the concerns you mentioned with our service. We appreciate your patience and for letting us know there was an issue so we can address it. We hope you will give us another opportunity to provide you with a much better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Robert, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Thank you once more for the kind review, and we look forward to having you as our guest again.Sincerely,Sheraton New York Times Square Management Team

Dear Spencer, Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. We are also sorry to learn about the incident that you encountered, and we hope you are feeling better now. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Elain, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Sheraton New York Times Square Management Team

Dear Katty, Thank you for the review! We hope you had a pleasant stay overall. However, we regret not meeting your expectations and your disappointment with the amenities we offer. Our focus is on the comfort and satisfaction of our guests, and we will address your comments with the appropriate individuals. We are grateful for your patience and hope to have another chance to provide you with an enjoyable stay.Sincerely,Sheraton New York Times Square Management Team

Dear Elie, Thank you for staying with us and for your review. We apologize for the housekeeping oversights with your room and the service shortfalls you experienced. Your total satisfaction is our top priority; therefore, we regret the inconvenience and frustration this has caused you. We will address your comments with our team to ensure they are not repeated. Moreover, we are sorry for the difficulties you had at Starbucks and the lack of amenities in your room. We value your observations and have shared them with the respective parties. We appreciate your patience and hope to have another opportunity to serve you with a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Elaina, Thank you for sharing all aspects of your stay at the Sheraton New York Times Square Hotel. We appreciate knowing how much you enjoyed our convenient location, but we want to apologize for the housekeeping issue you had with the room. Your comments will be addressed with our team, and we would love another opportunity to make sure your next stay is perfect. We look forward to seeing you again whenever you are in New York City.Sincerely,Sheraton New York Times Square Management Team