Hilton Garden Inn Springfield

This was the worst experience we have ever had from the moment of arrival. No one helped us ( 3 seniors, one handicapped) with our luggage , we had a hard time finding the receptionist ( no signs), our keys to the door did not work, our dinner took an extremely long time to received ( only 2 other tables were dining) and then one dinner was burned like charcoal). The waitress did not check on us so I had to continually get up from the table for help returning the burnt dinner. The replacement dinner was raw salmon! The extra snacks are way down in the lobby so stay dressed if you think you will want snacks... not convenient. Then the room was cold, mattresses hard, no extra blankets and the water in the shower came out brown and rusty! Finally, upon checking out, we complained and were told the supervisor would give us credit. Well..when we got home, we realized our charge card had been charged double for the visit, and still no credit. Horrible !

Everything was good except the mattress was not good. It doesn’t hold the shape of the body. It was hard to get good rest

Very clean, large comfortable room with everything you need from a safe, refrigerator, microwave, etc. staff was very helpful. If in that area, I would stay there again.