We appreciate your rating, Cherie. We love to have you back!

We appreciate your rating, Yeuk. We love to have you back!

Hi David, We apologise for your negative experience. It's never the kind of service we want to offer you or anyone. We encourage our guests to report issues during their stay to be able to correct them. Our cleaning team have been notified of your review for awareness and action. We hope to welcome you back at another time.

Hi Eva, We apologize for not meeting your expectations but appreciate you taking the time to leave a review. Your feedback has been relayed to our team.

Hi Sangrez, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We’ll use this as a learning experience as to how we can improve. We hope to welcome you back at another time.

Hi Courtney, We apologize for the inconvenience but appreciate you taking the time to leave a review. We encourage our guests to contact us immediately for assistance at the property. Rest assured your feedback has been relayed to the appropriate team. We hope to welcome you back at another time.

Hi Joy, Thank you for sharing your thoughts on your stay. We apologise for the disappointment and inconvenience. We encourage our guests to report issues during their stay to be able to correct them. We have notified cleaners of your review for awareness and improvement. We hope to welcome you back at another time.

Hi Seamus, We appreciate your rating and sincerely apologise for any inconvenience your stay may have caused. We will share your rating with the appropriate team. We hope to welcome you back at another time.

Hello Susie,Thank you for sharing your thoughts on your stay. We are sorry for the disappointment and inconvenience. Plates and cutlery will be available upon request. We reviewed your booking and did not find a request for it. We have notified the cleaners of your feedback on power point for inspection. We hope to welcome you back at another time.

Thank you for your positive review, Ben. We look forward to your return!

Hi Ulf, We are truly sorry to hear about the issues you experienced with us. It's never the kind of service we want to offer anyone. This was unacceptable service on our part and completely understand your disappointment. Rest assured that we are on top of all these with our maintenance and housekeeping team working on improving the service for future stays. We hope to welcome you back at another time.

Thank you so much for your high star rating, Jeffrey. We really appreciate it!

Hi Paula, Thank you for sharing your thoughts on your stay. Your feedback is important to us to improve satisfaction. Our property has contactless reception. However, you can always contact the reservations team via phone or chat for assistance. We hope to welcome you back at another time.

We're thrilled with your excellent rating, Dee. It means the world to us and is the best thing we could hope for. Until next time!

Hi Jessica, Thank you for taking the time to share your thoughts. We sincerely apologise for the disappointment and inconvenience. It's never the kind of service we want to offer anyone. However, rest assured that we are on top of this with our cleaning team making sure cleaning standards are kept. It also shows that a refund was successfully processed and will be posted back on your card within 5-10 business days. We hope to welcome you back at another time.

Hi Cha, We appreciate your rating. We sincerely apologise for any inconvenience you may have experienced. We hope to welcome you back at another time.

Hi Elizabeth, Thank you for taking the time to give us a good star rating. We look forward to your next visit!

Hi Joan, We appreciate your rating. We hope to welcome you back at another time.

Hi Ian, We sincerely apologise for the inconvenience. It's never the kind of service we want to offer you or anyone else. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we're on top of this with our housekeeping team working on improving the rooms for future stays. We hope we can welcome you back again at another time.

It has been a pleasure hosting you, Adele.

Hi Adele, It's great to hear that you had such a good time. We look forward to your next visit!

We are thrilled with your review and rating, Xiaobai. Until next time!

Hi Amy, We sincerely apologise for the inconvenience. It's never the kind of service we want to offer you or anyone else. Rest assured that we're on top of this with our housekeeping and maintenance team working on improving the room for future stays. It also shows a partial refund was approved for your booking. We are sorry again for your negative experience. We hope we can welcome you back again at another time.

Hi Greg, We are so pleased you had a great time. We look forward to your return.

Hi Michelle, Thank you for sharing your thoughts. We sincerely apologise for your negative experience. We encourage our guests to contact us for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we're on top of this with our housekeeping team working on improving the rooms for future stays. We hope we can welcome you back again at another time.

Hi Anthony, Thank you for rating us and for sharing your feedback. It is always our goal to serve you the best we can and we are glad to know that we delivered. We hope to welcome you back again at another time.

Hi Graham, We appreciate your rating. We apologise for any inconvenience your stay with us may have caused. We hope to welcome you back again at another time.

Thank you for your kind words, Maxwell. This means a lot to us. We are excited to have you back soon!

Thank you for rating us, Kenny. We apologise for any inconvenience your stay may have caused. We hope to welcome you back again at another time.

Hi Phil, We appreciate your rating and apologise for any inconvenience your stay has caused. We hope to welcome you back again at another time.

Dear Nicole Thank you for taking the time to share with us about your recent stay. Firstly, I am terribly sorry for the short-coming of our housekeeping team. I can also see that our caretaker wasn't available at the time to assist with this simple issue. We greatly appreciate your feedback as the insights help us to continually improve. We hope to serve you better in the future. Warm regards Hotel Management

Thank you for the high star rating, Anthony! We look forward to your return.

It has been a pleasure hosting you, Vanessa. Until next time!

Hi Bibek, we appreciate your feedback and apologise for the inconvenience. We encourage our guests to contact us if something's broken and faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. We will coordinate your review with the appropriate team for necessary action. We hope we can welcome you back again at another time.

Hi Carlos Fabián, thank you for taking the time to share your experience. It is never good to receive feedback like this. We aim to make your stay comfortable as possible. We are sorry that's not what you've experienced. This will be dealt with immediately. We will coordinate your feedback with the housekeeping team. We hope we can welcome you back again at another time.

Hi Daniel, we appreciate your review and apologise for the inconvenience. It is never good to receive feedback like this as we aim to make your stay as comfortable as possible. We encourage our guests to contact us for issues like this. We will share your remarks with the housekeeping team for improvement. We hope we can welcome you back again at another time.

Hi y Michael, we appreciate your review and apologise for the inconvenience. It is never good to receive feedback like this as we aim to make your stay as comfortable as possible. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. We will coordinate your feedback with the housekeeping team for necessary action. We hope we can welcome you back again at another time.

Hi Carolyn, we appreciate your review and sincerely apologise for the inconvenience. All our guests need to complete the online check-in before we can provide the access pin and instructions. A credit card and an ID with a photo are required as part of the Pre Check-in process.The credit card validation serves as security during your stay for notification of any extra cleaning or damage costs as a result of your stay. This is a security requirement that has been legislated by the NSW Code of Conduct for holiday letting.We understand you may not be comfortable sharing this information. However, rest assured that the system is encrypted and secured. Our data retention policy is to remove all sensitive data and personal information 14 calendar days after checkout from your stay. We hope we can welcome you back again at another time.

Hi Donna, thank you for taking the time to rate us. We hope to serve you better in the future.

Thank you for taking the time to rate us, Brendan. We apologise for any inconvenience your stay may have caused. We hope we can welcome you back again at another time.

Hi Sarah, thank you for your rating. We wish your experience could have been better. We hope we can welcome you back again at another time.

Hi Kate, we appreciate your time to share your thoughts. We apologise for not meeting your expectations. We hope we can welcome you back again at another time.

Hi Darren, we appreciate your review and apologise for the inconvenience. It is never good to receive feedback like this as we always aim to make your stay as comfortable as possible. Rest assured that we are taking it seriously and will be dealt with immediately. We hope to serve you better in the future.

Hi Wayne, we are truly sorry to hear about your negative experience with us. Please be assured that this is not the kind of service we would like to offer you or any of our guests. We will share your feedback with the appropriate team for improvement and action. We hope we can welcome you back again at another time.

Hi Charmaine, we appreciate the time you took to rate us and for sharing your thoughts. We hope we can welcome you back again at another time.

Hi Erik, we apologise for any inconvenience we have caused. Though we don't have a reception physically present at the property, you may always direct your concerns by reaching us either through the phone or chat. Our Central Reservations Team is available 24/7 for your assistance. We hope for another chance to serve you better in the future.

Hi Clint, thank you for sharing your thoughts and apologise for the inconvenience. Upon review, it shows you've paid for a family room. It has 1 queen size, 1 single bed, and a roll-away. We are sorry if we're unable to give options as that's the correct room you've booked. We encourage our guests to inform us if something's faulty or broken at the property, especially if it is not cleaned to your satisfaction upon arrival. We will coordinate your remarks with the housekeeping team for necessary action. We hope to serve you better in the future.

Hello Ken, we appreciate your rating! We value your feedback as we continuously seek ways to increase customer satisfaction. We will be sure to share your comments with management. We love to have you back!