Hello Mary!Thank you so much for taking the time to let us know about your recent stay with us. It is always such a pleasure to see our guests respond so positively about their stay. I do want to take a moment and apologize if the temperature of the pool was not to your liking. Unfortunately, per the Health Department, we are required to keep the pool water at a specific temperature for sanitary purposes, otherwise we risk having the pool shut down. Indoor pools are not heated to “hot tub” temperatures; alternatively, they are heated to a certain degree to meet health and hygiene standards. Nonetheless, we hope you choose to stay with us again the next time you're in the area!Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello James!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Elizabeth!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Dakota!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Kevin!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Richard!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello David!Thank you so much for the review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Dear Mary,Thank you for taking the time to fill out this online review regarding your recent stay with us. I do want to apologize that Expedia did not relay your booking information with us. I do want to note that one of the issues you may experience when booking with a third party is that reservation may not be communicated from the third party's server to our reservation department. I always recommend calling the property directly when you book with a third party site to ensure your reservation went through.We hope you will give us another opportunity to properly host you in the future. Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Suzanne!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Dennis!Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Julie!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Dear Mary,Thank you for taking the time to complete this online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for some of the issues you experienced, but also address some of the complaints you mentioned.Firstly, we share a zip code with Newport, KY, and sometimes our address shows up as such. Unfortunately, despite numerous efforts on my part personally, we are unable to get this changed as Google determines the address listed due to GoogleMaps, not the business. Secondly, one of the issues you may experience when booking with a third party is that reservation may not be communicated from the third party's server to our reservation department. I always recommend calling the property directly when you book with a third party site to ensure your reservation went through as this is an oversight on their part, not the hotel's. Please also know that we are staffed and available at the Front Desk 24/7 to address any noise complaints you may have, particularly after quiet hours. Nonetheless, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Angela!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Debbie!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Claire! Thank you so much for taking the time to let us know about your stay with us! It is always such a pleasure to see our guests respond so positively about the location, breakfast, and such great experiences with our staff! We hope you choose to stay with us again the next time you're in the area!Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello William!Thank you so much for taking the time to let us know about your stay with us. It is always such a pleasure to see our guests respond so positively about the cleanliness of our hotel and the great experiences with our staff! I do want to take a moment and apologize if the temperature of the pool was not to your liking. Unfortunately, per the Health Department, we are required to keep the pool water at a specific temperature for sanitary purposes, otherwise we risk having the pool shut down. Indoor pools are not heated to “hot tub” temperatures; alternatively, they are heated to a certain degree to meet health and hygiene standards. Nonetheless, we thank you for your business and we hope you choose to stay with us again the next time you're in the area!Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Claire!Thank you for taking the time to fill out our online survey with such positive feedback! Thank you so much for your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello William!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Julie!Thank you so much for taking the time to let us know about your stay with us. It is always such a pleasure to see our guests respond so positively about the cleanliness, breakfast, and such great experiences with our staff! We hope you choose to stay with us again the next time you're in the area!Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky

Hello Laurie!Thank you so much for the great review! We appreciate your business and we hope to see you in the future.Kind Regards,Amanda GondingAssistant General ManagerComfort Inn & Suites Northern Kentucky