After last minute decision about going to Cornwall, we had no any choice just to stay in Berties Lodge, as they were the only one who had availability (no suprise!!).
We didn't expect any posh hotel, but the reality was frankly shocking!
First of all, the male receptionist was so rude, no manners whatsoever, wasn't helpful at all (I've never met anyone so arrogant working at the reception).
The room was another shock, as they don't put the actual photos on their webpage. No towels, no cups, carpets are extremely dirty! No idea why they ask to pay another £30 per person for stay (they return the money back after they check the room next day and it's in a good condition - not sure what you can even damage, as it's damaged already!!
Another shock was when we actually had to pay extra £12 for parking.
On the positive side, the location is great, but that's the only positive side for this hotel.
