The check in staff didn't have a smile upon check in and when coming in and out of hotel building with family during our 3 days there even though I smiled at them as good morning. Upon check out another different staff member was there who hadn't seen him before, did have a smile and made us felt welcome. Upon check in they didn't go over with us pool hours, restaurant upstairs, or local amenities. I wish online it would say this hotel is over the toll bridge so every time we go to Niagara Falls we have to pay toll and we did go over the bridge many times. I should've investigated, but still should at least give a heads up for visitors out of state that toll bridge is nearby. I wish there were fast foods nearby for kids, but there wasn't. I admit though it was a nice secluded hotel away from the city and busy life. The trees and grass made it feel like a calm atmosphere. The hotel was clean and pool was clean too. Food was good too, we don't eat meat, but we managed with eggs and bread. Thumbs up to a kitchen lady who she did greet us with a smile every morning.
