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Recensioni per Clarion Pointe Bloomington – Normal near I-55 and University

2.5 out of 5
Clarion Pointe Bloomington – Normal near I-55 and University
6 Traders Circle, Normal, IL

Recensioni

3,6
Valutazione di 10 - Eccellente. 1 su 14 recensioni" "
Valutazione di 8 - Buono. 0 su 14 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 14 recensioni" "
Valutazione di 4 - Scarso. 2 su 14 recensioni" "
Valutazione di 2 - Terribile. 9 su 14 recensioni" "

3,8/10

Pulizia

5,2/10

Personale e servizio

3,8/10

Servizi

4,0/10

Condizioni e dotazioni della struttura

3,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Cindy, Benbrook

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The listing said the hotel was pet friendly, but when I got there they would not accept a cat. The front desk employee was not trained well in how to respond to my frustration and just kept saying their website said not cats (but i didn't book on their website). I talked Expedia and they agreed the listing needed to be updated, but I didn't need a rude front desk person at the end of a long drive and then I had a find another place to stay last minute. I'd skip this location if I had pets--even if you don't have pets, it doesn't seem great.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Gen

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
浴室的毛巾是发黄的脏的。
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Gen,We apologize for the inconvenience you experienced with the towels and appreciate your feedback. We strive to maintain high cleanliness standards and have shared your comments with the housekeeping team for their review and improvement. Our guests' comfort is important to us, and we hope to better serve you in the future.

4/10 Scarso

Ronald

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property did not meet minimal expectations. Staff was awesome.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Ronald, We appreciate your feedback on our staff's hospitality and will address any property concerns internally for improvement. Thank you for recognizing our team's excellent service.

6/10 Soddisfacente

Vicki, Stockton

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Vicki, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you would like to share so we can ensure a better experience for your next visit.

2/10 Terribile

edward

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is being remodeled with new owners or really new hotel name. Room was dirty, tub was not clean, and icing on the cake no running water in the room. Please steer clear of this hotel!!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello edward, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your visit. Your concerns will be shared with the team to prevent such occurrences in the future. If you have any further feedback or questions, please don't hesitate to reach out to our management.

2/10 Terribile

Geno

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Geno, We're sorry to hear that your experience didn't meet your expectations. Please do not hesitate to contact us directly to discuss any areas of improvement during your stay.

2/10 Terribile

Brenda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Good-friendly competent staff, quiet, safe with a good view. Bad- no pool, took $100 at check in (?), poor breakfast choices. Ugly - stained towels, oil spots on the sheets, awful coffee, trashed lamp, mustard(?) on the bathroom wall and floor, no maid service so the one trash can was stuffed and we had to use the stained towels over and over.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 13 mar 2024
Hello Brenda, We appreciate your feedback on your recent stay with us. We will share your praise for our staff and the serene atmosphere, as well as note your suggestions for improvement. Your detailed observations will assist us in enhancing the guest experience. Thank you for bringing these matters to our attention as we continually strive to elevate our services.

2/10 Terribile

Tori

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wouldn’t recommend for the price. It was very unclean. The first room I was given had dirty beds and a tv that didn’t work. The second room the beds were clean, but the tv still didn’t work and the carpet had all sorts of burn and even a spot that looked like mold. There was a bad smell through the entire building as well. It was gross. But I didn’t feel like fighting with the staff to get a refund. Please book elsewhere.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Tori, Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. Rest assured that we take all feedback seriously to improve our services. We encourage guests to reach out to our management directly for further assistance. Your comments will be shared with our team for review and necessary actions.

6/10 Soddisfacente

Andrew

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel in general was very dated. The repairs and updates seem to have DIY and they were not done professionally. Again the overall area was not clean although our room was clean and the bed was comfortable. The washcloths and towels were very worn. The free breakfast was sparce and the staff seemed unconcerned about everything. Not the best choice for families.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Andrew, We appreciate your feedback and regret to learn about your experience. Our team constantly strives to maintain high standards in cleanliness and guest service. Please feel free to reach out to our management team with any further concerns you may have. Your comments will be used constructively to improve our guests' overall experience with us.