Hotel LGBTQIA+ a Normal

“Everything was great!!”

“Good hotel”

“Hotel is a dirty disappointment. Needs a ton of maintenance. Pool was closed by health department. Room was only half cleaned. Left dirty towels and glasses. Room noisy from squeaking floors. Hallway carpets dirty. Poor breakfast choices.”

“The phone lines were down, so when I tried to call for service, I ended up having to go down to the lobby to ask how to use the shower. The person at the front desk was very professional and very helpful.”

“Room was clean and staff was very helpful!”

“Room was very comgortable!”

“Breakfast was good. Rooms have everything you need for several days. Like the large refrigerator.”

“Hotel itself was good. Customer service was lacking. Called a week ahead and day of asking if we could check in an hour early. Got there and were told we couldn’t, then saw several groups of people check in while we were waiting, we tried again and then they let us check in. Also told them our room was out of hand soap and body wash and never got it taken care of our entire stay.”