Hi Karen, we are sorry you did not have a good experience. Since we live in a wooded environment, bordering the White Mountain National Forest, there are bugs around the property. Unfortunately, this year, there were a lot of gypsy moths and caterpillars. We reached out to professionals to get their advice, and because these critters only come for 2 weeks during the year (and generally once every 2-5 years) there was not much to be done, especially since we live right next to the National Forest and these critters were unavoidable this year. Upon reading your review, we reached out to our association and to Bartlett Tree service to see if anything could be done, and we received a similar response. We do have an amazing cleaning crew who we’ve had a good experience so far, so I’m not sure why the floors and counters were dirty, but I will relay the message so they know and receive the feedback as well.

Hi Andrew, the homeowner would like to share the following: "Thank you for your lovely review. You and your family were such great guests, and we would love to host you all again. Thank you for your kindness and for allowing us to host you all. Feel free to reach out again anytime. Take care!"