ApartHotel a North Kenya Coast

“I reserved and paid back in October. When we arrived on Jan 11 -- we were told that our reservation was cancelled. In fact they were hosting a wedding - and cancelled our reservation without any warning. They proposed a disgusting replacement hotel (one-star backpacker hotel) which was 30€ per night rather than the 90€ per night we paid. We wasted 2 hours of limited time in beautiful Lamu. They refused to reimburse us and refused to send an email confirming that they cancelled a paid reservation...

“Absolutely lovely property.”

“The location is great. But the property owner wasn't honoring expedia booking . Since it was late (5:30pm) , he allowed me to stay one night but next day I had to check out. Overpriced for the quality or upkeep of the lace. It is great for people looking for unconventional family owned traditional set up but a non for business travellers. Only one electrical point for charging in one room was another turndown ”

“The owner of the Hotel pretended not to have any business relations with this site. Even though i have paid the full amount, they charged me more and i had to pay them directly, in order to have my room. Confrontation and a stressful experience, with not much support from the management staff. Hotel is not very clean, but a basic breakfast was served.”