B&B a Nova Lesna

“The check-in process was very poor. It relied on an unreliable-looking website that was mostly in Slovak and was difficult to get working (only partly on English). Communication with the hotel was also clumsy, and there was no information provided about breakfast or other practical matters. The bathroom drain was blocked, causing the bathroom to flood. Housekeeping was also lacking. At the very least, fresh towels and basic room cleaning during the stay would have been appreciated. It was...

“Una struttura carina vicino al centro, buon rapporto prezzo/qualità. L’unica pecca era che avevamo prenotato su hotel.com il pernottamento compreso prima colazione invece la struttura ci ha comunicato che la colazione si paga a parte. Per il resto tutt’ok.”

“Great location and helpful (mostly English speaking) reception staff. One thing to note is that the car park access requires reception to open the barrier. The night staff (just after 8pm) wouldn’t let us in as he couldn’t find our booking. Despite the fact that I showed him our key! Eventually sorted but a challenge.”

“L' hotel è una specie di baita, elegante e arredato con gusto. La camera di r abbiamo alloggiato noi era un po' troppo piccola, al tetto e abbiamo sofferto il caldo perché non è provvista di aria condizionata. ”

“Terrible place! Avoid! I booked premium double room for my parents. I was shocked when they sent me photos of what room they got. Tiny room with 2 single beds, no space to even open door to bathroom. The bed mattresses had springs coming out so my parents had 3 sleepless nights. I can see from other reviews that other guests complaint about the beds for a few years now and the hotel didn’t bother to replace them! The photos online are presenting rooms as a premium but what you get it’s...

“Room was clean and modern, breakfast was really good, plus the staff were great. 😊”

“Czysto, schludnie,dobra domowa kuchnia.”

“Good staff and clean and quiet and nice view.”

“Świetny stylowy wygląd pomieszczeń i przestrzeń spa dopracowana w detalach. Hot tub na zewnątrz w otoczeniu zieleni 👌”

“I first stayed there 3 years ago. At that time a language barrier made it challenging but we did it. This time my language was much better. The included breakfast was excellent and they checked to make sure everything was good. Room was very clean and tidy. I will stay there again. ”

“This was one of the true highlights of our vacation. I can’t recommend this place more highly. Comfortable room, delicious food, and fantastic family care. We needed some extra help, and they were super helpful. I especially loved the breakfast. Be sure to get it. Cute architecture. Highland aesthetic. Convenient to everything. Great little restaurant behind. Book it now.”

“Staff great on customer service.Breakfast good choice.Great views from top of accommodation.Will be back next year. Drew”

“This was the worst hotel we stayed in in Poland - We booked and paid for breakfast, but did not get breakfast on first morning, got breakfast in a paper bag the 2nd morning, which consisted of meat (for a vegetarian) and included no coffee (milk and meat products were standing in front of the room door without cooling at the height of the heat wave), no breakfast on the 3rd morning. - We would have preferred to change the accommodation to go somewehre with proper breakfast service, as food...