Chalet a Nozawaonsen

“料理も、お風呂も最高でした。”

“The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese...

“Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful. ”

“Amazing location with beautiful surroundings food was incredible and giant comfy beds, peaceful and quiet with plenty to do.”

“施設はだいぶ古いですが、清潔で、清掃は行き届いている感じです。スタッフの対応は大変素晴らしくとても居心地は良いです。周りは山なので自然を満喫したい人には最高だと思います。是非また伺いたいと思います。”

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“Excellent cuisine, wonderful location (private onsen, especially the outdoor ones, are great), kind and friendly staff, beautiful atmosphere at night, traditional and spacious rooms (chilling in the room onsen bath was a dream)”

“目の前は野尻湖という好立地で自然を感じるリゾートホテルでした。オーナーのリノベーションセンスが光る落ち着いたオシャレな部屋でゆっくり寝れました。 TVとかないので必要な方は事前に確認を。”

“食事は多彩で美味しく、施設も清潔感があり大変満足です。また利用したいと思います。 ”

“スパが良かった。お湯は少し熱めかな。既設のシャンプーも良いものが置いてあってパサパサにならなかった。 新しい施設のためUSBコンセントやコードレスの充電器もあり快適に過ごすことができた。”