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Recensioni per Waterfront Hotel, part of JdV by Hyatt

3.5 out of 5
Waterfront Hotel, part of JdV by Hyatt
10 Washington Street, Oakland, CA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 515 su 1000 recensioni" "
Valutazione di 8 - Buono. 286 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 107 su 1000 recensioni" "
Valutazione di 4 - Scarso. 54 su 1000 recensioni" "
Valutazione di 2 - Terribile. 38 su 1000 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

7,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a luglio 2019
Risposta di JD, il giorno 6 ago 2019
Dear Guest, Thank you for taking the time to let us know how your recent stay went. It is only through guest feedback that we can truly improve our product and service. We are glad you enjoyed the newly renovated Waterfront Hotel. Thank you for your rating and business. We do hope to see you again soon!

10/10 Eccellente

Vivian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice, clean and conveniently by the water.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Roslyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Has changed quite a lot since our last visit. Chairs on patio were trashed. Need to replace. Floors displayed some wear. Need deep cleaning
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Jatesha P

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice staff. The hotel was very dated and just old. The walls were cracking, the wallpaper was peeling and the bathroom had visible mold on the wall. Would not stay here again.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Bishop

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing stay, lovely room, and helpful staff, tho im having trouble getting my deposit back after a month… however I believe this is Expedia’s fault and not the hotel’s. Would still come back again!
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you Merva for checking us in! We loved your hospitality and great energy! We will definitely come back again soon 👍
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Tania

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room so dusty. And the staff said will sent email receipt but never received it..
Soggiorno di 1 notte a marzo 2024
Risposta di AV, il giorno 20 apr 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

4/10 Scarso

JESSICA

Non mi è piaciuto: Condizioni e dotazioni della struttura
The front desk and valet were amazing and kind. The one restaurant is very limited on food and half closed. The bartender was beyond rude and disrespectful. I had brought a bottle of wine from a vineyard in Napa. Wouldn’t allow me to enjoy it with the VERY limited menu.. told me “i had to order my food to go and eat in my room” and said I had to go to BevMo to get an opener. The restaurant is not waterfront as they have that portion closed down.
Soggiorno di 1 notte ad aprile 2024
Risposta di Alex Lopez, il giorno 12 apr 2024
Thank you for your honest feedback and of course loyalty. I want to express our sincerest apologies for the recent experience you had during your stay at our restaurant. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations on this occasion. We have taken your feedback seriously and are actively working to resolve the concerns you raised. Please allow us the opportunity to make it up to you. Please get in touch with me directly to ensure that your next visit is not only more pleasant but exceeds your expectations in every aspect and I will personally recommend some great local eateries. If you have any further concerns or questions, please don't hesitate to reach out to me. Thank you for your time and understanding. We eagerly look forward to the privilege of serving you better in the near future.

2/10 Terribile

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Clean & quiet but missing critical customer care for important issues: No heat--thermostat inoperative and could not be serviced during our stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di ALO, il giorno 12 apr 2024
Thank you for your honest feedback and of course loyalty. I want to express our sincerest apologies for the recent experience you had during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations on this occasion. We have taken your feedback seriously and are actively working to resolve the concerns you raised.Please allow us the opportunity to make it up to you. Please get in touch with me directly to ensure that your next visit is not only more pleasant but exceeds your expectations in every aspect and I will personally handle your room selection and inspection.If you have any further concerns or questions, please don't hesitate to reach out to me. Thank you for your time and understanding. We eagerly look forward to the privilege of serving you better in the near future.

10/10 Eccellente

Olga M, Ventura

Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Vashna

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di AV, il giorno 20 apr 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 Eccellente

Jeanine Ruth Hoff, Sioux Falls

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely property and great staff! Loved the location and great eating options near by.
Soggiorno di 2 notti a marzo 2024
Risposta di AV, il giorno 5 apr 2024
Good morning,Thanks for taking the time out of your day to provide us with feedback regarding your stay. We're glad you had a wonderful experience and look forward to exceeding your expectations during your next visit as well. Enjoy your weekend!

10/10 Eccellente

Adrian

Soggiorno di 1 notte a marzo 2024
Risposta di AV, il giorno 10 mar 2024
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We're glad you had a great stay with us and look forward to giving you an even better experience during your next visit.

10/10 Eccellente

Lynette

Soggiorno di 2 notti a febbraio 2024
Risposta di AV, il giorno 5 apr 2024
Good morning,Thanks for taking the time out of your day to provide us with feedback regarding your stay. We're glad you had a wonderful experience and look forward to exceeding your expectations during your next visit as well. Enjoy your weekend!

8/10 Buono

Michelle

Mi è piaciuto: Personale e servizio
Nice staff
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 10 mar 2024
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We're glad you had a great stay with us and look forward to giving you an even better experience during your next visit.

10/10 Eccellente

Khaled, Somerville

Soggiorno di 4 notti a febbraio 2024
Risposta di AV, il giorno 22 mar 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

Amintas

Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 22 mar 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

Cynthia

Our room was spacious and comfortable, exceeding our expectations.
Soggiorno di 2 notti a febbraio 2024
Risposta di AV, il giorno 25 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this wonderful review. We're thrilled to heat you had a great experience and look forward to giving you the same experience next time around.Best,Waterfront Hotel Team

10/10 Eccellente

Nina

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is beautiful. Very clean and excellent staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 25 feb 2024
Greetings!Thanks for taking the time to provide us with the feedback. We're ecstatic to hear you had a wonderful stay and look forward to giving you the same memorable experience next time around.Best,Waterfront Hotel Team

10/10 Eccellente

Vincent

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
On the Water with great dining available and great entertainment that’s walkable. Fantastic suite!
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 25 feb 2024
Greetings,We want to thank you for taking the time to provide us with this feedback. We always strive to give all our guests a memorable experience and we're glad that we were able to give you this experience. We look forward to your future stay and hope you have a wonderful day,Best,Waterfront Hotel Team

10/10 Eccellente

Vincent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 20 feb 2024
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 Eccellente

Cindy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Milton and Zeke gave us the royal treatment with kindness and support to make our stay easy and comfortable. We will be back.
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 20 feb 2024
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 Eccellente

chanel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a waterfront view that was beautiful! All the staff we very welcoming.
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 20 feb 2024
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 Eccellente

Danny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The water front are things Bishop Wyatt and restaurants this was his second visit and I could tell by his continence he enjoyed his stay
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 20 feb 2024
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

10/10 Eccellente

Jesus

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di AV, il giorno 20 feb 2024
Greetings,Thanks for taking the time out of your day to give us such a great review. We're glad you had a great experience and look forward to giving you an even better experience next time around.

2/10 Terribile

yegiyants

Viaggio di lavoro
Terrible
Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 5 feb 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

6/10 Soddisfacente

Bruce

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Great Hospitality, Terrible Room
The hospitality was top notch. The crew was friendly and welcoming. The room however was next to the old dilapidated elevator which was extremely loud and the door springs were obviously malfunctioning. Also the room was next to a air handler that went off every hour, the refrigerator in room was humming and loud. We only learned that ear plugs were in a drawer with an explanation for the inconvenience. This room should never be available, it was terrible
Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your busy schedule to provide us with feedback. It's unfortunate that we were unable to give you an overall experience that's aligned with our standards. As we continue to improve our service, we'll ensure to use this feedback to continue to improve in the areas you mentioned. We hope to have you stay with us in the future for an even better overall experience.

10/10 Eccellente

John

Soggiorno di 2 notti a gennaio 2024
Risposta di AV, il giorno 22 mar 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

2/10 Terribile

David

Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 22 mar 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 Eccellente

Michael, Pittsburg

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
From the moment we drove up, we were greeted with excellent customer service! The lobby was warm and welcoming. The front desk staff is professional, knowledgeable, and pleasant. Our room was clean and cozy. Our one drawback was the view, which was the balcony of the neighboring room. On our next visit, which there will be, we will opt for a Bay view. This visit was prompted by our attendance at the New Year's Eve late show at Yoshi's, which is another of our Oakland favorites. One can literally see the front of the hotel from the dining area at Yoshi's. The venue is within very easy walking distance. Definintely a draw for repeat visits!
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 Eccellente

April Dalton Hakeem Omar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location was great for other activities that were planned - everything was within walking distance from hotel. Staff was very friendly throughout our stay. The room offered a great view from our balcony of SF and the surrounding area was quiet.
Soggiorno di 3 notti a gennaio 2024
Risposta di AV, il giorno 4 feb 2024
Greetings,Thanks so much for taking the time out of your day to provide us with your feedback. We pride ourselves on giving our guests the best experience possible and are ecstatic that we delivered this for your stay.

10/10 Eccellente

Jesse

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

8/10 Buono

Kefer

Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're glad you had an exceptional experience and look forward to your next stay with us for an even better experience.

10/10 Eccellente

Denise

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazing! So kind and friendly. Our housekeeping staff were so great. The neighborhood was dog and children friendly. The ferry was right there with easy access to San Francisco. The best way to travel in the city. I highly reccomend this hotel to anyone safe and family friendly.
Soggiorno di 3 notti a gennaio 2024
Risposta di AV, il giorno 21 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

Margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 11 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

lucy

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 11 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 Buono

Morgan

Viaggio di coppia
Mi è piaciuto: Pulizia
Friendly staff
Soggiorno di 2 notti a dicembre 2023
Risposta di AV, il giorno 11 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

Sarita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di AV, il giorno 11 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di AV, il giorno 11 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

6/10 Soddisfacente

Earl, las vegas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di AV, il giorno 11 gen 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

2/10 Terribile

Kathleen

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Dont use a third party to book your Hotel
I called ahead to get a room on the same floor as a family member but because she booked thru the hotel directly and I booked thru hotels.com my room was given to someone who booked thru the hotel directly and I was given a lower floor rm the heater didn't work then they moved me to another room with no waterfront view that I paid for a waterfront view the staff apologized and were nice but I was disappointed i got no waterfront view after paying for one I will never use a third party site to book a hotel again i will always book directly at the hotel they treat you better.
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 7 gen 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to accommodate the request that you had made ahead of your reservation. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.

10/10 Eccellente

Amy, Oakland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di AV, il giorno 7 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your weekend.

10/10 Eccellente

Donald

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
New Year getaway.
The entire building needs to be updated. The walls in our room are so thin we can hear everything going on around us. The couple in the room next door fought until 3 AM. We had to call security to get some peace and quiet.
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 5 feb 2024
Greetings,Thanks for taking the time out of your busy schedule to provide us with this feedback. We always strive to provide the best service to all our guests and it's unfortunate we weren't able to do that for you this time around. We'll be sure to use this feedback to enhance your future stays with us. Thanks again and we hope you have a great rest of your weekend.

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly and helpful. The room was nice and had a great view. We love working out in the mornings and was happy to see a gym for us to use. Overall an enjoyable time at this hotel.
Soggiorno di 2 notti a dicembre 2023
Risposta di AV, il giorno 7 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your weekend.

10/10 Eccellente

Aloma

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 4 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

10/10 Eccellente

Brett, Ithaca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We chose a room with a waterfront view. The sunrises were amazing, and the view of boats in the marina very picturesque. As a 3-star hotel, the Waterfront met our expectations. The property was well maintained, rooms very clean, and, above all, the staff at the front desk (as well as the housekeeping staff) were cordial and very helpful. A tip, Scott's Seafood Grill, a 3 minute walk from the hotel, is excellent, with delicious seafood and a direct view right out over the bay.
Soggiorno di 2 notti a dicembre 2023
Risposta di AV, il giorno 4 gen 2024
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please don't hesitate to reach out to us in regards to future stays to ensure we accommodate any special requests. Have a great rest of your day.

8/10 Buono

Adaeze

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Anita Baker
Great location for us. We were in town for the Anita Baker concert at Oakland Arena and found this location to be perfect for our needs - walking distance from good restaurants and coffee shops & 10-15 minute Uber to the arena. The room and property is almost exactly as pictured but the pics definitely seem enhanced/brighter than the room actually is. The walls are a bit thin and the carpet could use a facelift. Overall, it was a fine visit. We were there one night and barely in the room.
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 31 dic 2023
Greetings,Thanks for taking the time out of your day to provide us with this feedback. We're ecstatic about your experience as this is what we aim to provide all guests who stay with us. Please allow us to address the issues you encountered in regard to the carpet. We have taken your feedback seriously and are actively working to resolve the concerns you raised. Please don't hesitate to reach out to us in regard to future stays to ensure we accommodate any special requests. Have a great rest of your day.

2/10 Terribile

Lisa

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel is extremely old, and the rooms are dated. Not a place I will ever stay in the future!
Soggiorno di 1 notte a dicembre 2023
Risposta di AV, il giorno 4 gen 2024
Good afternoon,Thanks for taking the time our of your day to provide us with this feedback. We always strive to give all our guests an exceptional experience and it's unfortunate that we weren't able to do that for you this time around. As we continue to find ways to improve our service were look forward to giving you a better overall experience. Have a great rest of your day.