Vacanze a Olympia Heights

I am extremely disappointed with my experience at Hyde Beach House, especially because this was my birthday weekend. I traveled with my 4-lb Toy Goldendoodle, who is a trained service animal—not a pet. After checking in on August 6, I returned with my service dog secured in a backpack and was stopped and prevented from returning to my room because of her. I ultimately had to make other arrangements for her that night. The next day, I saw larger dogs openly walking through the property and even dog treats at the front desk. Although I had been told the property was “pet free,” I was then required to obtain vaccination records from my veterinarian before being allowed to stay with my service animal. At 1:55 a.m. on August 8, the front desk called claiming my dog had been making noise for hours and told me to rush back. I left my dinner and returned, only to discover the barking/yelping dog was across the hall. Staff admitted no one had come upstairs to verify the complaint before calling me. Later, security publicly approached me at the pool and told me my “pet” was not allowed, even though she was secured in a backpack. I was embarrassed and escorted away before staff later acknowledged that my service animal WAS permitted in the pool area. I repeatedly asked to speak with a manager and was not allowed to do so. What should have been a relaxing birthday stay became stressful, humiliating, and disruptive. Staff desperately need proper service-animal training.

La stanza era molto piccola e vecchiotta Fanno pagare 45 $ di fee resort anche se arrivi tardi e vai via alle 6 di mattina Educati ma non gentili

Hotel pulito con una stanza grande e accogliente. Il personale molto gentile, i servizi offerti dalla struttura ottimi. Inoltre, un plus dell'hotel è l'ottima posizione in Ocean Drive.

Everything was comfortable, staff kind and helpful. I would maybe suggest to offer different choices Of breakfast, so that if you stay more days it could be able to eat different things... but anyway we had great time and

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