Deluxe Queen Room with Two Queen Beds | Bagno | Doccia, asciugamani

Recensioni per New American Inn and Suites

2.5 out of 5
New American Inn and Suites
3190 n tustin st ,orange, ca 92865, Orange, CA

Recensioni

6,8
Valutazione di 10 - Eccellente. 40 su 142 recensioni" "
Valutazione di 8 - Buono. 38 su 142 recensioni" "
Valutazione di 6 - Soddisfacente. 17 su 142 recensioni" "
Valutazione di 4 - Scarso. 19 su 142 recensioni" "
Valutazione di 2 - Terribile. 28 su 142 recensioni" "

7,0/10

Pulizia

6,6/10

Personale e servizio

4,2/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Robert

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What the hell did I do and WHY is this property on Expedia … horrible experience. Absolutely the worst experience I’ve ever had while traveling… Small family ran made me leave a cash deposit when I went to check out nobody would answer so they kept my money, horrible experience. I don’t know why I Expedia I’m starting to lose faith in this app.
Soggiorno di 1 notte a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 29 apr 2024
Hi Robert! We are truly sorry to hear about your negative experience. This is not the level of service we aim to provide to our guests, and we sincerely apologize for any inconvenience or frustration caused. We take your feedback very seriously and will address the issues you encountered with our team to ensure that they are promptly resolved. Regarding the cash deposit, we understand your concern and will investigate the matter further to ensure that our policies are communicated clearly and consistently to all guests. We value your business and your feedback, and we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out.

2/10 Terribile

Gregory

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The picture of the room on the site was a well kept room, but what I got was ghetto and it was not in the cleanest condition. The toilet seat was only held down with one toilet seat bolt. The shower had dirty spots like someone had been in there with dirty feet. There was built up dirt and grime on the wall right in front of the toilet. There was an old tortilla chip on the floor in the corner of the toilet and shower room. The outlets looked sketchy to plug anything in to. There was no iron to the ironing board. The fridge was dirty and Gerry rigged with plastic wrap.
Soggiorno di 1 notte ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 9 apr 2024
Hello Gregory, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

8/10 Buono

Johnathon

Mi è piaciuto: Pulizia e personale e servizio
Could use housekeeping
Soggiorno di 2 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Johnathon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Buono

Leo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 13 mar 2024
Hello Leo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Soddisfacente

Jeanne

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Tricky to get into the driveway from the main street. The room rate was good. We had a neighbor that was a little loud and woke us up at 5:00am in the morning. The heater worked good. Would have liked a coffee maker like most places have? Food was within walking distance. Lots of parking for guests.
Soggiorno di 2 notti a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 20 feb 2024
Hello Jeanne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terribile

Briana

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Upon first entering the room we noticed that there were holes in the walls covered with paper and tape, as well as tissue stuffed into the peephole in the door. Then while my husband and I were showering a rather large bug fell from the ceiling onto me. The floors were dirty and the television remote did not work as the battery had coroded and was white and crusty. When we woke up in the morning my husband had begun to develop pink eye. We spent three hours at urgent care following check out. I myself woke up with red rashes on my arms and legs from the bed.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 31 gen 2024
Hello Briana, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

8/10 Buono

Paul

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to checkin and settle in. Room was spacious and bed was comfy. Parking can be sparse, but i notice the amount of rooms available reflects that, just bear that in mind.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 27 gen 2024
Hello Paul, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terribile

Jordan

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Much improvement needed.
This place was chosen due to closeness to our venue and availability. The cost was on par with other nearby options. My first clue should have been bullet resistant glass and someone having to buzz you in. The staff were prompt and friendly. I got my room key promptly and everything as far as terms and costs were clearly explained - including the NO REFUNDS part. Upon entry there was an obviously covered up smell of nicotine - even though it's a non smoking room. The blanket was dirty and had cigarette burns. There was dirt all over the floor. The bathroom light cover had dead cockroaches in it which were evident as soon as the light was turned on. It had a sink that did not drain well. The tub was wet as if it had just been used and had soap scum around the bottom. The heater had a broken power button which require careful finesse to get to work. The circuit breakers - which dated from the 1950s were clearly in the room and had been painted. The iron was missing though there was an ironing board. The television worked, but the screen was very dim. The refrigerator and microwave worked. The mattress was very hard. The pillows ok. Again, the blanket was dirty - but the office staff assured me their housekeeping cleaned and prepared everything. Tweakers tried to break in around 10pm at night. My door was attempted to be opened several times. Peering out the window confirmed this. This has a poorly affixed mirror to the ceiling led accents. Should be an hourly.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 13 gen 2024
Hello Jordan, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terribile

Robert

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Terrible, room had no smoke alarm or deadbolt and we had to leave after 20 minutes due to lack of safety. For 100 dollars I expect some kind of safety. The no refund policy makes sense because everyone would want their money back.
Soggiorno di 1 notte a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 1 gen 2024
Hello Robert, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Eccellente

Sergio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 19 nov 2023
Hello Sergio, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terribile

Sunny-Marie

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have never booked a $200 room for a 1 night stay. I did so, because i was supposednto have surgery the next morning, but then didnt get there until late. The room was a twist a twirl to get, fyi ramps are terrible to do down without a wheelchair. So when i say accessible room, i mean accessible! I will necer stay here again. Ride from the minute we got there, we were there for less than 12 hrs and paid full price, for what? Didnt even have a chance for breakfast. My morning there after getting some rest, was terrible. I never even made the surgery because we were so rushed out and couldnt find what was needed. Never again!
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 19 nov 2023
Hello Sunny-Marie, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My overall experience was good, i have no regrets...
Soggiorno di 1 notte a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 31 ott 2023
Hello Natalie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Soddisfacente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Comfortable cute cottages with Rude mgmt
Comfortable cute cottages with a view, quiet and good location. Managed by the most Rude, unhelpful, Obnoxious foreigners
Soggiorno di 2 notti a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 27 ott 2023
Hello James, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Soddisfacente

Alicia

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Outside of building needs some rehabilitation. The inside of room was decent but front door needed paint job and edges on inside of door needed painting. Room overall was nice, nice microwave and refrigerator worked. Staff did provide extra towels when needed but they were rough and floor towels had stains. There was long hair on the floor and in the bed. Have call the manager to get code to watch cable tv which wasn't info offered upon check in. Glad at least there was a taco place across the street otherwise not much close by. Have to get buzzed in and out of front office.
Soggiorno di 2 notti a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 25 ott 2023
Hello Alicia, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Soddisfacente

Vaneza

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 23 ott 2023
Hello Vaneza, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Eccellente

Dustin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect Smash Away
Great Service,lots of room and great cable tv.
Soggiorno di 1 notte a settembre 2023
Risposta di MP - Guest Relations Manager, il giorno 1 ott 2023
Hello Dustin, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Eccellente

Edward

Soggiorno di 1 notte a settembre 2023
Risposta di MP - Guest Relations Manager, il giorno 13 set 2023
Hello Edward, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Soddisfacente

Gabriela, La Quinta

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi
Necesita cambiar las toallas del baño por nuevas porque, parecen sucias y manchadas
Soggiorno di 1 notte a luglio 2023
Risposta di MP - Guest Relations Manager, il giorno 29 lug 2023
Hello Gabriela, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Buono

Brenna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and room and easy check-in. I’ll stay here again.
Risposta di MP - Guest Relations Manager, il giorno 9 lug 2023
Hello Brenna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Scarso

Jose

Viaggio di coppia
I was dirty. towels was discussing and sheets old and cigarets burns
Soggiorno di 1 notte a giugno 2023
Risposta di Nick, il giorno 7 lug 2023
We are really sorry for your experience and I will inform the housekeepers to Double Check the towels and then put it and same thing goes with the bed sheets Sorry for inconvenience.Next time when you visit us I will make sure you are satisfied with your stay:)Hope you give us a second chance we will make sure we you are happy with staying with us!!Sincerely,Manager.

10/10 Eccellente

Hristo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The service staff was very nice and accommodating. The super weird thing is during the checkout. When you attempt to go to the front desk, the door is locked and you have to ring the bell. Then from inside a young Hindi guy shows up and asks you to go on the side of the building, push yourself the small cover at the windows and leave your key card. FD staff, you deal with healthy humans and not with walking disease zombies. Wake up and go down to earth!!!!
Soggiorno di 7 notti a giugno 2023
Risposta di MP - Guest Relations Manager, il giorno 13 giu 2023
Hello Histro, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Eccellente

Alejandro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gray place ! Loved it the romantic room is one of the best I’ve seen !
Soggiorno di 1 notte a maggio 2023
Risposta di MP - Guest Relations Manager, il giorno 31 mag 2023
Hello Alejandro, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Buono

marc

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad aprile 2023
Risposta di MP - Guest Relations Manager, il giorno 24 apr 2023
Hello Marc, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Soddisfacente

Mariyah

Soggiorno di 2 notti a marzo 2023
Risposta di Sincerely, MP - Guest Relations Manager, il giorno 15 mar 2023
Hello Mariyah, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terribile

Keiko

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing special & it was kinda gross like it hadn’t been cleaned before my boyfriend and i stayed in the room..
Soggiorno di 2 notti a marzo 2023
Risposta di Sincerely, MP - Guest Relations Manager, il giorno 15 mar 2023
Hello Keiko, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Eccellente

Eddie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The suite was nice and clean
Soggiorno di 1 notte a febbraio 2023
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 25 feb 2023
Hello Eddie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Eccellente

Edward

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay !
Easy check in process. Very nice and spacious for a low price. And a friendly staff.
Soggiorno di 1 notte a gennaio 2023
Risposta di Sincerely, MP - Guest Relations Manager, il giorno 28 gen 2023
Hello Edward, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Buono

Alex

Soggiorno di 1 notte a gennaio 2023
Risposta di Sincerely, MP - Guest Relations Manager, il giorno 14 gen 2023
Hello Alex, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Eccellente

Lavish

Soggiorno di 1 notte a novembre 2022

6/10 Soddisfacente

Ana

Soggiorno di 1 notte a ottobre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 31 ott 2022
Hello Ana, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terribile

Richsrd

Soggiorno di 1 notte a ottobre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 21 ott 2022
Hello Richsrd, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Buono

Midaeja

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Offered cold water when i checked in. Very poor/no access to wifi despite of easily connected. Clean area. Felt safe. I would come back if they improve wifi.
Soggiorno di 2 notti a ottobre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 18 ott 2022
Hello Midaeja, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Scarso

Daniel

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sketchy/ stains on sheets walls etc/ fridge doesn’t work there was a random hook in the wall burned toilet seat honestly would not recommend to anyone pay extra to stay anywhere but here
Soggiorno di 1 notte a ottobre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 18 ott 2022
Hello Daniel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a settembre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 2 ott 2022
Hello Jennifer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
alright
went in not expecting too much since hotels in this area are usually overpriced with motel 6 style to them. nothing fancy about this site. access was good.
Soggiorno di 3 notti a settembre 2022
Risposta di Sincerely, MP- Guest Relations Manager, il giorno 7 set 2022
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
👍
Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Marla

Soggiorno di 1 notte a luglio 2022
Risposta di MP - Guest Relations Manager, il giorno 27 lug 2022
Hello Marla, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Eccellente

Debra

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
The Owner's / Managers were very nice and friendly. It was safe, quiet.
Soggiorno di 1 notte a luglio 2022
Risposta di MP - Guest Relations Manager, il giorno 22 lug 2022
Hello Debra, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Soddisfacente

Stewart

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a giugno 2022
Risposta di MP - Guest Relations Manager, il giorno 21 giu 2022
Hello Stewart, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Buono

Ichiro

Soggiorno di 1 notte a maggio 2022

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2022
Risposta di MP - Guest Relations Manager, il giorno 25 mag 2022
Hello Valued Customer, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a marzo 2022
Risposta di MP - Guest Relations Manager, il giorno 4 mag 2022
Hello Ricardo, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Buono

Glen

Soggiorno di 4 notti ad aprile 2022
Risposta di MP - Guest Relations Manager, il giorno 30 apr 2022
Hello Glen, We appreciate the time you took to leave us a great rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Scarso

Rachel

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
If you are decent person don't stay here.
Soggiorno di 2 notti ad aprile 2022
Risposta di CM - Guest Relations Manager, il giorno 8 apr 2022
Dear Rachel, Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. If anything went wrong with your stay please help us by providing details, so we can take the appropriate measures to address the problem and prevent any future occurrences.

10/10 Eccellente

Miguel

Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 24 mar 2022
Dear Miguel, I am very pleased that you left us a 10/10 score. This means so much to us at it shows that you had a satisfactory experience and that our hard work paid off.

10/10 Eccellente

Miguel

Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 24 mar 2022
Dear Miguel, Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.

10/10 Eccellente

Miguel

Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 24 mar 2022
Dear Miguel, Thank you for leaving us a review. I am pleased to know that you appreciate the value for your stay at our hotel. We are happy to have served you and we look forward to the next time that we can serve you again.

10/10 Eccellente

Miguel

Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 16 mar 2022
Dear Miguel, Thank you for leaving us a perfect rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Eccellente

Miguel

Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 16 mar 2022
Dear Miguel, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again.

2/10 Terribile

Isaiaz

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The heater was broken
Soggiorno di 1 notte a marzo 2022
Risposta di CM - Guest Relations Manager, il giorno 4 mar 2022
Dear Isaiaz Thankyou for leaving a rating and feedback on your recent stay with us. It deeply saddens me that you had a negative experience as a result of the broken heater. We understand it may have caused you to have discomfort and affected your stay. We will make the time to fix the heater as soon as possible. I hope we get another chance in the future to make it up to you and provide a room with a working heater.