Passa alla sezione principale della pagina
Casa intera

Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!

Galleria fotografica per Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!

Frigorifero, microonde, forno, piano cottura
TV, videogiochi
Piscina
Esterni
Asciugacapelli, asciugamani

Recensioni

8,6 su 10
Eccellente

Casa intera

5 camere4 bagni10 posti letto

Servizi più richiesti

  • Piscina
  • Vasca idromassaggio
  • Cucina
  • Lavatrice
  • Asciugatrice
  • Wi-Fi gratuito

Aggiungi le date e scopri i prezzi

Informazioni su questa struttura

Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!

  • Questo 5 camere da letto, 3. 5 bagni recentemente rinnovati villa assicura un rifugio tranquillo e comfort, dormendo comodamente 10 persone.

    Ogni camera dispone di una grande TV a schermo piatto. La camera da letto al piano terra dispone di una suite matrimoniale con un letto king size, un ampio bagno con cabina doccia e vasca da bagno, una camera da letto matrimoniale, una camera doppia e un mezzo bagno. Al piano superiore sono un altro letto king size, un bagno e una camera da letto a castello.

    La grande cucina completamente attrezzata dispone di ripiani in granito ed elettrodomestici in acciaio inossidabile. Gustare i pasti insieme nella sala da pranzo, bar per la colazione, o anche spazio patio all'aperto. La planimetria open space permette a tutti di stare insieme, sia che tu stia guardando la TV o cucinando dei piatti deliziosi!
    Lo spazio esterno è perfetto per grigliare guardando i bambini che si divertono nella tua piscina privata! Inoltre, l'area di conservazione offre tutta la tranquillità di rilassarsi dopo una giornata al parco!

    Lavatrice e asciugatrice, connessione Wi-Fi gratuita, TV via cavo, sala giochi incredibile con due TV LCD, due console PS4, 4 sedie da gioco pro, tavolo da biliardo professionale e freccette sono inclusi con accesso alla bella club house, piscina riscaldata in stile resort, centro fitness, negozio di articoli vari e altri servizi!

    Godetevi Windsor Palms, caratterizzato da un gated resort stile di vita al suo meglio! Questo bellissimo resort di Orlando è a soli 5 miglia dalle porte di Walt Disney World. La location perfetta per le famiglie per divertirsi con Disney Magical Gathering.

    Il calore della piscina opzionale è disponibile per $ 25 al giorno + tasse. Ti consigliamo di aggiungere il calore della piscina alla tua prenotazione tra i mesi di novembre e aprile.

Servizi della struttura

Piscina/Spa

  • Piscina in comune
  • Piscina privata
  • Vasca idromassaggio

Connessione Internet

  • La casa offre la connessione Internet Wi-Fi gratuita

Parcheggio e trasferimenti

  • Parcheggio in loco

Cucina

  • Forno
  • Frigorifero
  • Lavastoviglie
  • Macchina per caffè/tè
  • Macchina per il ghiaccio
  • Microonde
  • Piano cottura
  • Spezie
  • Stoviglie, piatti e utensili da cucina
  • Tostapane

Area pasti

  • Tavolo da pranzo

Camere da letto

  • 5 camere da letto
  • Lenzuola fornite dalla struttura

Bagno

  • 4 bagni
  • Asciugacapelli
  • Asciugamani forniti in loco

Spazi a disposizione

  • Soggiorno
  • Tavolo da pranzo

Intrattenimento

  • TV con canali satellitari/via cavo
  • Videogiochi

Aree esterne

  • Griglia da barbecue

Lavanderia

  • Lavanderia
  • Lavatrice

Spazi di lavoro

  • Scrivania

Comfort

  • Aria condizionata
  • Riscaldamento

Animali

  • Non sono ammessi gli animali domestici

Idoneità e accessibilità

  • Struttura riservata ai non fumatori

Servizi e dotazioni

  • Ferro/Asse da stiro

Cose da fare

  • Palestra
  • Sala giochi

Misure di sicurezza

  • Rilevatore di monossido di carbonio non specificato (l'host non ha indicato se la struttura è dotata di un rilevatore di monossido di carbonio; valuta l'ipotesi di portare un rilevatore portatile)
  • Rilevatore di fumo (l'host ha indicato che la struttura è dotata di un rilevatore di fumo)
  • Estintore

Informazioni generali

  • Struttura all'interno di un resort

Strutture simili

Una piscina riscaldata
Luxury 4 Bedroom/3 Bathroom Villa with Relaxing Lakeview Private Pool, Grill & Arcade/Game Room!
Lake Berkley
  • Piscina
  • Cucina
  • Lavatrice
  • Asciugatrice
9.2 su 10, Meraviglioso, 29 recensioni
Luxury 4 Bedroom/3 Bathroom Villa with Relaxing Lakeview Private Pool, Grill & Arcade/Game Room!
Confronta strutture simili

Regolamenti

Check-in

Check-in a partire dalle 16:00
Età minima per il check-in: 21

Check-out

Check-out entro le 11:00

Istruzioni speciali per il check-in

Riceverai un'e-mail dall'host con istruzioni relative al check-in e al check-out
Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.

Animali domestici

Animali domestici non ammessi

Bambini e letti aggiuntivi

Si accettano prenotazioni che includono bambini.

Eventi

Non è consentito organizzare eventi

Politica fumatori

Non è consentito fumare

Informazioni importanti

Da ricordare

Questa struttura è gestita da un host professionista, che la affitta in ambito commerciale, imprenditoriale o professionale.
Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Le feste in loco e gli eventi di gruppo sono severamente vietati.
L'host non ha indicato la presenza o l'assenza di un rilevatore di monossido di carbonio in struttura; ti consigliamo di portare con te un rilevatore da viaggio.
L'host ha indicato la presenza di un rilevatore di fumo in struttura.
La struttura è dotata di un estintore antincendio.
Questa struttura è gestita tramite il nostro partner Vrbo. Riceverai un'e-mail da Vrbo con un link al tuo account, dove potrai modificare o cancellare la prenotazione
Se cancelli la tua prenotazione, si applicheranno le condizioni di cancellazione dell’host. In base alla normativa dell’UE sui diritti dei consumatori, i servizi di prenotazione di alloggi non sono soggetti al diritto di recesso.

Informazioni sulla zona

questa casa vacanze si trova a Kissimmee. Mystic Dunes Golf Club e Reunion Resort Golf Course sono due tappe fondamentali per chi ama le attività. Per un po' di sano shopping, invece, ci sono Disney Springs™ e Flamingo Crossings Town Center. Viaggi con dei bambini? Non perderti Walt Disney World® Resort e nemmeno ESPN Wide World of Sports Complex che propone eventi sportivi e spettacoli. Vai alla guida turistica di Kissimmee
Mostra altre case vacanze a Orlando
Mappa
Kissimmee, FL

Cosa c’è nei dintorni?

  • Mystic Dunes Golf Club
    Mystic Dunes Golf Club
    2 min in auto - 2.1 km
  • Walt Disney World® Resort
    Walt Disney World® Resort
    8 min in auto - 7.8 km
  • Disney Springs™
    Disney Springs™
    14 min in auto - 21.8 km
  • Epcot®
    Epcot®
    16 min in auto - 14.2 km
  • Parco divertimenti Universal Orlando Resort™
    Parco divertimenti Universal Orlando Resort™
    22 min in auto - 35.3 km

Come spostarsi

  • Stazione di Kissimmee - 26 min. in auto
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 26 min. in auto

Ristoranti

  • Starbucks
    6 min in auto
  • 7-Eleven
    7 min in auto
  • Osaka Bay Buffet
    6 min in auto
  • Sickies Garage Burgers & Brews
    7 min in auto
  • Sakura Asian Fusion
    7 min in auto

Domande frequenti

Gli animali sono accettati presso Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!?

Presso la struttura è disponibile un parcheggio in loco.

A che ora si deve eseguire il check-in presso Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!?

Orario di inizio del check-in: 16:00.

A che ora si deve eseguire il check-out presso Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!?

Orario del check-out: 11:00.

Dove si trova Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!?

A 2,8 km da Mystic Dunes Golf Club e a 10 km da Walt Disney World® Resort e Bonanza Golf and Gifts, questa casa vacanze per famiglie vanta una buona posizione a Kissimmee. Island H2O Live! e Campo da golf Disney's Winter Summerland Miniature Golf Course si trovano a meno di 10 km di distanza.

Recensioni su Bella villa ristrutturata 5 BD 3. 5 BA vicino Walt Disney!

Recensioni

Eccellente

Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.
Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 18 su 32 recensioni
Valutazione di 8 - Buono. 6 su 32 recensioni
Valutazione di 6 - Soddisfacente. 6 su 32 recensioni
Valutazione di 4 - Scarso. 1 su 32 recensioni
Valutazione di 2 - Terribile. 1 su 32 recensioni

8,2

Pulizia

9,2

Posizione

Recensioni

Verificata

10/10 Eccellente

mark r.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Excellent stay, lovely house, few issues at the start but was dealt with quickly and efficiently by the management team.
Soggiorno di 19 notti a luglio 2025
Verificata

10/10 Eccellente

Samantha H.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Excellent property!

My family and I absolutely loved staying here. The house was perfect size & had everything we needed for a fun week away from home. The sliding door was a little hard to open, but that was our only complaint. Absolutely amazing house, will stay here again!
Soggiorno di 4 notti a maggio 2025
Verificata

10/10 Eccellente

Susan B.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Nice place

The house was cute and clean. We really enjoyed the pool and the property. Such great service too from managers.
Soggiorno di 4 notti a luglio 2023
Verificata

6/10 Soddisfacente

keith m.

Mi è piaciuto: Check-in, posizione, accuratezza dell’annuncio
Non mi è piaciuto: Pulizia e comunicazione

Pool

Pool had bloody bandages and we asked for it to be cleaned after two attempts no one ever came or followed up with us
Soggiorno di 8 notti ad agosto 2022
Verificata

4/10 Scarso

Macy M.

Mi è piaciuto: Check-in, comunicazione, posizione e accuratezza dell’annuncio
Non mi è piaciuto: Pulizia

Unhappy

We arrival and the smell was so strong, there was an air freshener plugged in behind the couch. We complained and were told there was no air freshener yet there was. The frig was 50+ degrees and needed service, we were told to buy a cooler for all the groceries delivered as they could have someone come that night to fix. The internet did not work and after several attempts we were provided a whole new login and password and then it worked. The TV in the living room didn’t work until the tech came and removed it from the wall. We paid for heating of the pool and it was not hot and the tech that came said he would send someone to service the pool and no one did. We encountered 3 cockroaches throughout our stay and the vents were so filthy! Last but not least the beds were rock hard, we went to Walmart and buy foam toppers.
Soggiorno di 7 notti a maggio 2024
Verificata

10/10 Eccellente

Neil D.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

A Windsor Palms Gem

We stay in Windsor Palms every year for an extended family vacation, and this was the cleanest most up to date house that we have ever rented. It was spotless. The kitchen and bathrooms have all been updated, the pool is a good size. The outside furniture is great quality and comfortable. There is a TV system which includes all the usual; Apps like Netflix etc. so the teenagers were happy at night. This house has A/C in the garage game room which is fantastic. There wasnt even a hint of an insect inside the house. We had a few very minor reasons to contact the management company and they reacted very quickly. A couple of very minor points to note. There are no PS4s in the house even though they are advertised. Looks like there is a gaming area but the consoles are not there. The spa/hot-tub can only be heated with the pool so if you are going in the summer keep that in mind. The TV system could do with an instruction booklet. We never worked out how to use the cable TV Very minor issues that do not change the 5 star rating of this house
Soggiorno di 8 notti a giugno 2022
Verificata

8/10 Buono

Kevin L.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

NICE PROPERTY!

Just fresh off of stay at this property. Stayed 3 nights May 22,23,and 24. POSITIVES: The pictures are very accurate. The property is clean and well designed. It can easily house 6-10 people. There is plenty of room and not be on top of each other. The check in process was great. We checked in after midnight because of delayed flight and it was no problem. I recommend you tour the whole property because I asked for more towels nd there were some in other locations. All mattresses are very firm (hard) and from garbage disposal sometimes knat like bugs. Bugs not a deal breaker, but if you like soft mattress look elsewhere. I do recommend this property. Just wanted to be informative. Was so tired after theme park everyday mattress wasn't a problem. Drive to Universal was fairly easy drive 20-25 minutes. Magic Kingdom closer.
Soggiorno di 4 notti a maggio 2022
Verificata

8/10 Buono

Carin and Alex M.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Multi Family event

This house has some great updates, and definitely has the room that was needed for our stay. A few things that were a bit disappointing were there was no pantry for our food. They have locked the pantry that is in the home, so we had to clear out a cupboard that had dishes in it to use for our food, otherwise we would have had to keep everything on the counters. They also didn't have a ceiling fan in the upstairs bunk room so we had to purchase two rotating fans to keep that room cool-even with the air on. In addition, the hot tub/spa never worked during our stay. We were told when we contacted the management company that we needed to purchase pool heat to have the spa work-we have stayed in MANY homes in the Windsor Palms establishment and this has NEVER been the case, the hot tub always worked without the pool being heated. However, we added the pool heat so we could get the hot tup to work. Unfortunately, that only ended up making the pool feel like a bathtub and the hot tub still didn't work. Very disappointed that for our entire stay we didn't have a working hot tub. Lastly, when we arrived the home had been cleaned previously, but when going through the master bathroom there was dirt on the floors and stains all over the walls/doors, and the bathroom vanity drawers had hair in them from the previous renters. While this home has quite a few updates and looks pleasing it also needs some repairs and the cleaning crew needs to make sure to do a thorough job. I would consider staying here again as the location is great, and the home overall is good, but I would want to verify that the items listed are updated/fixed ahead of time.
Soggiorno di 6 notti ad aprile 2022
Verificata

8/10 Buono

Lauren M.

Mi è piaciuto: Pulizia, check-in, posizione e accuratezza dell’annuncio

Great house close to the parks

My family and I had a very nice visit at this house. The kids loved the game room and there was plenty of space for all of us. We would definitely stay here again!
Soggiorno di 3 notti ad aprile 2022
Verificata

10/10 Eccellente

Lauren M.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Great place to stay

My family and I had a wonderful experience staying at this house. Will def come back when we are back in Orlando!
Soggiorno di 3 notti ad aprile 2022
Da un sito partner

6/10 Soddisfacente

Michael M.

Property review

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I had sent this already at the conclusion of our stay. See belowHi Mike -Thank you so much for the feedback and suggestions. We appreciate it a lot. We have created tasks for these to looked into and addressed. Once again we are sorry for the part of your trip that wasn't that enjoyable. Let me know if you have any other questions or if I can help you with anything else.Have a great day!Best regards, Lovely DatunGuest Relations E: 6751 Forum Dr, Suite 230, Orlando, FL 32821Toll Free:E: W: / On March 28, 2022, 4:40 AM GMT+8 wrote:Mavi – thank you for the response and crediting me for the issues with the heat pump. Overall, we have had a nice stay at the house and here are issues that I would address before your next guests arrive. • I have a lot of experience with pools and I could not feel any suction in either pool or spa bottom drains and there was no water coming through the returns on the pool / the spa returns were working. I would do a complete QC of all the pool and spa components.• There are these little bugs that we have been killing on the main kitchen island that appear to be coming out of the garbage disposal. • Outdoor pool area was not fully cleaned before we arrived. Trash left on the pool deck and the area overall could have been swept better.• Main sofa in the living room has quite a few stains • Gaming room setup: - all the pool sticks need new tips- all (3) controllers for the video games were dead and the cable that is needed to charge the charging station is missing so we could not play any of the video games On the last question of your survey that asks if I would recommend to a friend, I marked yes but that is provided the corrections above are made.
Verificata

10/10 Eccellente

Christi B.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

View was gorgeous and the house was beautiful.

It was great I honestly didn’t know the chair was broken or where it came from. We left the black wooden piece on the countertop not knowing where it came from. The chair costs as much as a night to stay there. My shoes where thrown away because the kids left them outside by accident and they were picked up by the trash man. We had a great time though.
Soggiorno di 3 notti a marzo 2022
Verificata

10/10 Eccellente

Eric R.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

MLK Weekend getaway

Great property and location. Didn't get to enjoy the pool and sauna. The heat was turned on, on 1/15 at 12:54 pm and never got warm or hot to get in and I was still charged for it. Overall the house was great.
Soggiorno di 3 notti a gennaio 2022
Da un sito partner

8/10 Buono

Marilyn P.

Labor Day Getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The stay was nice and relaxing. The management company was very attentive when contacted. Definitely recommended.
Soggiorno di 3 notti a settembre 2021
Da un sito partner

8/10 Buono

Wonderful Stay

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: wonderful stay
Verificata

6/10 Soddisfacente

Brandy P.

Mi è piaciuto: Pulizia, check-in, posizione e accuratezza dell’annuncio

My experience

The house was very nice. The pool area had lizard poop all over and we were not able to get a broom and mop for days. Overall, I enjoyed the space. I would like for them to clean a little better though.
Da un sito partner

10/10 Eccellente

Anonymous

Sun Palm Drive

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home. Fun game room. Great Pool.
Da un sito partner

10/10 Eccellente

Great stay!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home looks exactly like the pics! It was really nice and clean. The kids enjoyed the pool and game room! Great communication and fast responses from the host made our stay here wonderful! We will definitely be coming back again soon!
Da un sito partner

10/10 Eccellente

Penny D.

This home was a great size for our family

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was in great shape and beautiful de orated , the sliding glass door we had issues with for the first week and had to call Maintenace twice to come and fix. The bq was in rough shape but we were able to make it work — think it needs a good clean out. The mattresses must all be new and were a bit hard but again we were comfortable and got used of them Loved the location The pool was not heated until 3 rd day of our stay Overall great place and we would be interested in this place again for 3-1/2 weeks for March 2021 or if there is a six bedroom we would like to review The lounge chairs outside need new cushions and maybe a couple other chairs with high baits would be great to enjoy around the pool.. loved the large table for eating and playing board games
Verificata

10/10 Eccellente

Brett S.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

As expected

The house was clean, well appointed, nice finishes. Nice private community that has pride with the year round owners. Only issue we had the BBQ grill was older and not maintained well and needs to be replaced. Otherwise nice property.
Soggiorno di 3 notti a dicembre 2019
Verificata

6/10 Soddisfacente

Tammy M.

Mi è piaciuto: Pulizia, check-in, comunicazione e posizione

It’s hot

The property was exactly as described. Beautiful decor throughout. Nice neighborhood. Everything you might need in a kitchen was there and the game room was a plus. The beds were extremely uncomfortable (literally hard as rocks but manageable with all the blankets we brought with us. We called and complained about the AC not going below 75 but we’re told it will only go as low as 70. It never went below 75 which made it miserable with 9 adults staying in the home. At times it hovered around 78 which led us to go purchase fans to try and help. The game room was extremely humid. I had requested that the pool be heated so everyone could enjoy the hot tub in the evenings but even though I paid extra per day it never got hot until Saturday night. We checked in on Thursday. When you come in there is a security checkpoint which is nice as long as the people at the gate know what they are doing. We were told coming back in on Saturday night that our pass had expired...even though our check out was Sunday.
Soggiorno di 3 notti a dicembre 2019
Da un sito partner

10/10 Eccellente

Gary M.

Fantastic house

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Stunning property, the management company faultless, any tiny problem was sorted immediately, Will recommend the complete package to anyone looking for a trouble free holiday
Verificata

10/10 Eccellente

Ebony A.

Mi è piaciuto: Pulizia, check-in, comunicazione e accuratezza dell’annuncio

Great Mini Girls Trip!

The house was clean, very modern, and beautiful! Just as described. A lot of space for the 5 of us! Check in and check out was a breeze. Lovely stay. Definitely will be back!
Soggiorno di 2 notti a luglio 2019
Da un sito partner

6/10 Soddisfacente

Stephanie S.

Beautiful villa shame about the villa management company

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The villa is fabulous in terms of modernisation Not your typical standard Florida villa from the 90’s build However the management company that is representing this villa is poor and is letting the owner of this villa down. Company does not check that appliances are working after each guest. We had no oven for our entire stay...countless calls chasing and interrupting our vacation and then blaming that they were waiting on the owner for approval.. Air conditioning was not working, got told they would send someone out...nope!! By until I chased again and said I had children in my villa that they eventually did something. Pool area v dirty Bbq not cleaned from previous guests when the owner pays for this to be done Disappointed Waiting on reimbursement and I’m on my third email chasing again Would I stay in this villa again yes I would but this company seriously needs to invest in service that they so call “pride” themselves in... They need to meet customer expectations and ‘‘tis time they did not
Da un sito partner

2/10 Terribile

Matthew M.

Ruined Vacation, by home and management company!

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I apologize this horrible story needs to be told in more than 2000 Characters. (It’s that bad) We travel to Orlando every Easter and Thanksgiving for years. This was the worst experience we have ever had with both a home and especially a management company. ISSUE 1: We can’t check into the home until after 8pm due to maintenance. Issue 2: The AC doesn’t work. ISSUE 3: The pool is not heated. ISSUE 4: The place looked like it was poorly maintained. ISSUE 5: We attempted to run a load of laundry and the washer was broken. (We can’t even wash all of the Ants we find in our beds “Wait for it”) Casioloa Management is now closed as they have limited hours and are not located in Orlando. We head to bed in preparation for a new day...ISSUE 6: The beds were so HARD none of could get a good night sleep. We awaken to a warm and humid house and have to wait till 9:00 a.m. to report our issues... ISSUE 7: Water was leaking out of the water heater into the gaming room... ISSUE 8: I hear the SCREAM... “DAD.. THERE ARE ANTS IN MY BED!!!” I call Casiola many times, and explained all of my issues, (our children have food allergies and are extremely allergic to insect bites) All she was concerned with was the temperature in the home, (with NO EMPATHY) “We will send somebody out” I said we can’t stay here, we have kids that could die if they are stung by an Ant. She said, not my problem, Terminix will be out next week... She was very RUDE and really didn’t want to help... After a long debate, I asked for my money back, she said if you are out at 11am we will refund the “rest of your stay, not the entire amount”, I asked her, how am I supposed to find another place (on Easter weekend) in 60 minutes??? She yelled, NOT MY PROBLEM, GET OUT BEFORE 11AM!!! - No Apologies, No Empathy. We were left on the street with no place to stay and a company who would not refund all of our money...
Soggiorno di 1 notte ad aprile 2019