6/10 Soddisfacente
Troy
Viaggio con famiglia e bambini piccoli
22 ago 2025
Mi è piaciuto: Pulizia e personale e servizio
An honest review. The property is new and beautiful and very clean. Booked for 2 weeks from 16 July. On the first night found a cockroach running around the kitchen and one in the toilet didn’t think much as we are in Florida, by the third night had 5 running around the kitchen. Informed the staff and advised they would spray the next day and again more were found and still alive. I asked to leave and have a refund for the time I had left to book somewhere else or be moved. I was advised they couldn’t refund or move and would get pest control out again to spray the property but unfortunately they just kept coming in. I have a son who is having treatment for a brain tumour and has a weaken immune system and having German cockroaches running around the kitchen just wasn’t hygienic so we didn’t use the kitchen and had to eat out throughout our stay. I did advise staff of my son’s condition and still wouldn’t cancel my booking. I gave up by the end of our stay of complaining and the last night they were running around the bathroom and under beds. If they sort out the cockroach problem then I would 100% recommend
Troy
Soggiorno di 14 notti a luglio 2025