Dear Alejandro, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Theodore, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Maryuri,Thank you for your feedback. We apologize for the disappointment you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our priority, and we regret that we did not meet your expectations. Your feedback regarding the room odor, pool service, carpet condition, and bathroom amenities has been noted, and we are taking immediate action to address these issues. We appreciate your feedback, as it helps us improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely,Hotel Management

Dear Brianna, Thank you for taking the time to share your experience with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Zaira, We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect our usual standards, and we deeply regret the inconvenience. Your feedback is crucial, and we will address these issues promptly to ensure a more comfortable and clean experience for our guests. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Alexander, Thank you for selecting us for your last minute stay. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Christopher, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Jose, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We do appreciate your positive feedback for our staff and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff, Michelle. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

Dear Jumbling, We sincerely apologize for the disappointing experience during your stay. Your concerns are deeply regrettable, and we assure you that we are urgently addressing these issues. We are committed to enhancing our service standards, maintaining cleanliness, and ensuring a safe environment for all guests. Your feedback is crucial in our ongoing efforts for improvement. We apologize for any inconvenience caused and appreciate your understanding. If your future travels bring you back to the area, we hope to have the opportunity to regain your trust and provide you with the excellent stay you deserve.Sincerely,Hotel Management

Dear Naveen, Thank you for giving us a generous rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is deeply concerning, and we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your understanding and patience. Our commitment is to provide a clean and comfortable environment for our guests, and we regret that we fell short of meeting your expectations. We hope you will consider giving us another chance in the future, allowing us the opportunity to provide you with the excellent service you deserve.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to write a review and for the positive acknowledgment of our front desk staff. We apologize for any inconvenience with the room assignments and the cooking smell. Your feedback is valuable, and we'll address these concerns to enhance our guest experience. We appreciate your understanding, and we hope to have another opportunity to provide you with a more seamless and pleasant stay in the future.Sincerely,Hotel Management

Dear Jessalyn, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear paul, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Samantha, Thank you for being our guest and for taking the time to review your experience at our hotel. Our staff works hard to ensure each guest has a great experience and that our guests' needs are met, so we appreciate your kind words regarding the hospitable service provided by our associate, Yvette. We will share your compliments with her and the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jorge, We apologize for the negative experience you had during your visit this time. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

Dear Jennifer, Thank you for your outstanding review! We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Fran, Please accept our apologies for the disappointing experience you had with us. We always aim to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We will investigate these issues and ensure that they are promptly addressed. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Suzanne, Thank you for choosing us and sharing your experience. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We are dedicated to providing excellent service, and your comments help us identify areas for improvement. We will address the issues you mentioned and work on enhancing our guest experience. Our team is committed to ensuring your future stays are more comfortable and pleasant. Sincerely,Hotel Management

Dear Tamara, Thank you for choosing us and sharing your experience. We're sorry to hear that your experience wasn't as expected. If you have any specific concerns or feedback you'd like to share with us, please feel free to reach out. Your feedback is important in helping us improve our services. We hope you will consider giving us another chance to provide you with a better experience. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay. We apologize for any inconvenience you experienced due to noise during your stay. We understand a peaceful environment is essential for a good night's rest. While we strive to ensure a comfortable atmosphere, we may not always control the noise from other guests. Your feedback is valuable, and we'll continue working to enhance the overall experience for our guests. If you have any other concerns or if there's anything specific you'd like us to address, please feel free to reach out to us directly. Your comfort is our priority.Sincerely,Hotel Management

Dear MANOS, Please accept our sincere apology for your experience at our hotel. Clearly, we fell short in several areas, from communication about the non-working elevator and closed pool to the lack of assistance and courtesy you experienced. This is not the level of service we aim to provide, and we will address these issues with our team to ensure they are rectified. We appreciate your honest feedback, and we hope to have the opportunity to make things right in the future.Sincerely,Hotel Management

Dear Joseph, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and pleased you loved the convenience of our location. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Lucie, Thank you for being our guest. Although you had a pleasant time here, reading your comments concerning your visit to our hotel isn't enjoyable. The safety and security of our guests are of utmost priority, and we work closely with local police to ensure we have a safe and secure environment in and around the hotel. We do not take these concerns lightly and appreciate you bringing this to our attention. Also, we will discuss your issues with our team and will ensure they are re-checked and corrected. Also, we will pass your remarks to our front desk team so this lapse is never repeated. Please return; we hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ana, We are happy you loved your time with us! Thank you for your generous compliments about your stay. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management