We have rented in the Storey Lake community many times before, and this was the least desirable home we’ve ever stayed at. To start, we got to the home right at 4pm after driving 8 hrs. The cleaners were still at the house and we had to wait 20 minutes for them to finish up, not terrible, but for the lack of work done, it was very frustrating. Then our entry code didn’t work. The phone number to Casiola Homes was not connecting so it took another 30 minutes before we received a working code to get in the house. This was after multiple phone calls and emails. Secondly, the bed description was not as described. It was supposed to have two King beds and it only had one. I called Casiola again, and two representatives told me it should only have one king, but then they double checked the VRBO listing and saw that it said it had two kings. I also have screenshots of the listing and I double checked on my end to be sure it wasn’t my misunderstanding. They didn’t care about this at all, and did nothing to alleviate some of the stress that this would cause during our week long trip. While normally this might not be a problem for some, we booked this specifically for those accommodations with our young children and our sleeping arrangements. We ended up having to separate the families to make the bed situation work, which was less than ideal. Our young children can’t sleep in the bunks provided, but overall this would be great for families that have slightly older children. Third, the home was not very clean. The bathroom toilets are all stained, the toilet paper holders are coming out of the walls, & there was hair from previous guests still on the floors and showers. The walls were disgusting in traffic areas and going up the stairs with dirty hand marks, scuffs and food stains in the kitchen , and there was a visible leak area above the laundry room doors. In addition, the furniture is not in great condition. The dining room chairs all have stains on them from food/drinks and the carpet could use a good cleaning. Basically, the pictures make this out to be much nicer than in person. We were very disappointed in this rental and won’t be staying with them again. After multiple calls and emails, we never once received a call back from superior management. While our trip to Disney was great, our accommodations were not. The only thing this place has for them is the location in proximity to Disney and other parks.
