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Recensioni per Motel 6 Orlando, FL - International Dr

2 out of 5
Motel 6 Orlando, FL - International Dr
5909 American Way, Orlando, FL

Recensioni

5,4
Valutazione di 10 - Eccellente. 194 su 1000 recensioni" "
Valutazione di 8 - Buono. 145 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 143 su 1000 recensioni" "
Valutazione di 4 - Scarso. 154 su 1000 recensioni" "
Valutazione di 2 - Terribile. 364 su 1000 recensioni" "

5,4/10

Pulizia

6,8/10

Personale e servizio

5,2/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Frank

Viaggio di coppia
Non mi è piaciuto: Servizi
I was bit by bedbugs just staying one night left at 3 o’clock in the morning it was so disgusting. It should be close down.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Shelby

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
front desk staff was friendly , however felt very unsafe from things overheard from other guests, rooms were not clean, noisy, didn't feel comfortable bringing my teenage daughter in and ended up not staying the night
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 29 apr 2024
Hi Shelby, We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves.Natalie #Team6

2/10 Terribile

Robert

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was kicked out because staff double booked both rooms I was given as upgrades. Swat team of Orange county kicked my door and tried to force their way in. I tweeted on X about them. I was forced to leave and was arrested for indecent exposure and jailed for 2 days. I was starved, kept with no mattress or working water in my cell. I asked for protective custody and was put in the strip where people who attempted suicide are held in special clothing that can't be used to kill yourself. I believe this motel 6 may be in my social security number also as I am finding a lot of properties are.. worste stay ever
Soggiorno di 2 notti ad aprile 2024
Risposta di Brand Experience Team, il giorno 29 apr 2024
Hi Robert, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terribile

Jodi

Viaggio con animali domestici, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Unclean Facility
Soggiorno di 1 notte ad aprile 2024
Risposta di Brand Experience Team, il giorno 22 apr 2024
Hi Jodi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Scarso

Leonardo

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Verushka

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was disgusting in there. Broken chairs , saw a cockroach and no thick blanket.
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 16 apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terribile

Charles T

Viaggio con la famiglia
There were bugs in the room, no comforters or blankets on the bed and the closet was a metal rod in the middle of the room with 4 hangers. It looked like a jail cell. Very horrible. It was non-refundable, so we just left to find another hotel and did not get our $$ back. DO NOT STAY HERE!!
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 10 apr 2024
Hi Charles,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy access
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 10 apr 2024
Hi James,Thank you for the perfect rating!Lilith#Team6

2/10 Terribile

Rayshawndra

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nothing the service was terrible.
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 10 apr 2024
Hi Rayshawndra,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Soddisfacente

ELIO

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
A/c don't work.after booking 2 weeks early.charges $80 extra for no reasons
Soggiorno di 2 notti a marzo 2024
Risposta di Brand Experience Team, il giorno 1 apr 2024
Hi Elio, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Terribile

Franklyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was verbally abused by the staff, without the worst of it, neither men nor women are trained to deal with the public. They are despotic, rude, and very uneducated.
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 1 apr 2024
Hi Franklyn, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Scarso

Vanessa

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 4 apr 2024
Hi Vanessa, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

4/10 Scarso

Diego

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The pictures in the app, are not the same in the real live. Looks very different and ugly, the pictures are not real in compare to what they are offering.
Soggiorno di 1 notte a marzo 2024
Risposta di Brand Experience Team, il giorno 1 apr 2024
Hi Diego, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terribile

Abraham

Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Lindora

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Roaches met me in the door soon as I checked in. Old towels and not enough towels. They need to shut down and spray for roaches
Soggiorno di 4 notti a marzo 2024
Risposta di Brand Experience Team, il giorno 25 mar 2024
Hi Lindora,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terribile

Marcus, Horn lake

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was a total dump. They didn’t even offer a refund. The front desk person that did the check out was terrible. Upon checking in the front desk guy which was pretty nice and tried his best gave me a total of 9 different keys to try in three doors and he had to come open the doors because the keys didn’t work. The first room had bed bugs, the second room had roaches and the third room had blood under the sheets. Luckily there were two beds and unfortunately I had my son with me to deal with this. The heat didn’t work. We were cold the whole night and cook take a shower in the final room they put us in. We had to stay one extra night and booked this room at the last minute. We had a great stay the other 4 nights here we stayed at the Double Tree. I have picture too.
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 19 mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Buono

Rafael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good.
Soggiorno di 2 notti a marzo 2024
Risposta di Nancy Y., il giorno 19 mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terribile

Kelly

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dirty and smelled bad. Front office staff was not friendly. We didn’t even end up checking in to our room and went to stay somewhere else
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 19 mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terribile

Kellee

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Please be aware of you're surroundings when staying here. Its very sketchy. There was a man in the lobby claming a stranger tried to get into his room while his child was in there. The 3rd floors looks like a storage area. My room had crap in the toilet and a and wasn't clean .. also stay clear of the long term guests..looks more like a gang hanging out in the the lobby. We checked out within 5 mins of checking in and left on two wheels..the only pleasant experience was the front desk clerk She was lovely.
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 19 mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terribile

Pablo

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Checking experience was very poor and although one of the staff members was really nice the other one wasn’t
Soggiorno di 1 notte a marzo 2024
Risposta di Nancy Y., il giorno 19 mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terribile

Jamie

Non mi è piaciuto: Servizi
What a dirty property. This hotel is sketchy and run down. You should not be promoting it. Pictures look nothing like the actual property!! Full of mould and dirty. Shane on you.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Ariyan

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
good area, homeless patrons outside hotel, cleanliness not good, room didn’t come with microwave nor fridge as stated when booked.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 7 mar 2024
Hi Ashley,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terribile

eric

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 7 mar 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terribile

Héctor, Raleigh

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property under renovation
Soggiorno di 5 notti a febbraio 2024
Risposta di Brand Experience Team, il giorno 6 mar 2024
Hi Héctor,Thank you for taking the time to share your review. We apologize for the inconvenience our renovations caused you while we make improvements for our guests. It is important for all of our guests to feel welcomed and we hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

2/10 Terribile

Latesha

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
All I can say is Run !
Soggiorno di 2 notti a febbraio 2024
Risposta di Brand Experience Team, il giorno 6 mar 2024
Hi Latesha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terribile

alyssia

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First room was not ready and destroyed and smelled of cat urine . Second room that was offered had the wrong sized bed and the lights did not turn off as well as the bathroom and floors absolute disgusting. My shoes stick to the floor as I walked in
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 29 feb 2024
Hi Alyssia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terribile

Amin, DALTON

Viaggio di lavoro
Non mi è piaciuto: Servizi
what a worst experience i had last night , first parking lot had begger at 11.15 pm. , was not comfortable at night , then took room key , elevator was not working amd hotel was house full , room was at 3 rd floor , the hallway was full of mariwana smell , couldn’t sleep at night becomes of noise form lobby and next door, soap was so tiny can’t even pick up , on an on and on will not go to street where motel 6 is. if there i stating -10. i wll give that
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 29 feb 2024
Hi Amin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terribile

Karmen

No elevator
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 29 feb 2024
Hi Karmen,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Buono

Lisa

Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Lisa

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Krista

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We checked in late and found out they gave our room to another couple but charged it under my card. The lady at the front was very rude. Got sent to a room that had not been cleaned (beds unmade and a pile of dirt next to a trash bag)…got moved to another room, our neighbors are loud, our room smells weird, doors slamming, and a guy in the staircase said keep an eye out for roaches. I used to stay here a bunch but this is our last time.
Risposta di Brand Experience Team , il giorno 20 feb 2024
Hi Krista, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terribile

Monika

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dirty place with sketchy people around and inside the motel. Someone was staying in the room we had reserved for the night illegally and locked themselves in. The front desk clerk tried to break down the room’s door. He then played it off saying that a few “bad apples” spoof the keys to break into rooms. Needless to say we didn’t bother to even stay the night. Stay as far away as you can for your own safety!
Soggiorno di 2 notti a dicembre 2023
Risposta di Brand Experience Team , il giorno 20 feb 2024
Hi Monika, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terribile

Julio

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
By far the worst hotel i have ever stayed in. The rooms are not cleaned and infested with cockroaches. Property should be closed.
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team , il giorno 13 feb 2024
Hi Julio, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Buono

Keyshla

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El ascensor no servía.
Soggiorno di 3 notti a febbraio 2024
Risposta di Brand Experience Team , il giorno 13 feb 2024
Hi Keyshla, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

2/10 Terribile

Yojanny

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It smelled sooo bad and the room was not clean.
Soggiorno di 2 notti a gennaio 2024
Risposta di Brand Experience Team, il giorno 13 feb 2024
Hi Yojanny, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terribile

Cieara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I arrived 2 minutes until check in time. Receptionist was instantly rude stating that if I’m checking in, that I’d need to wait because they were “turning rooms over”. Sat in the lobby for 30 minutes without receiving an update. When I finally asked I was told housekeeping was running behind and that they could not provide me with an estimated time period on when a room would be available despite my reservation. Requested a refund and it still wasn’t the correct amount. Went to a hotel nearby who instantly provided great customer service.
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team , il giorno 13 feb 2024
Hi Cieara, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Eccellente

Edvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team, il giorno 14 feb 2024
Hi Edvin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terribile

Diana

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team, il giorno 14 feb 2024
Hi Diana,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Buono

Allan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Excellent front desk clerk Juan! Elevator is out of order and must be repaired. Room air conditioning system is extremely noisy. Fortunately I was able to leave it off or I might not have been able to sleep. Otherwise the room was clean and comfortable. However the 3rd floor public hallway reeked of sh**t! Really! Was there a plumbing system breakdown and flood recently? There are recovery services that specialize in deodorizing and restoration of properties in this situation. Motel 6 needs to hire one! (Fortunately the room itself didn't smell.)
Soggiorno di 1 notte a febbraio 2024
Risposta di Brand Experience Team , il giorno 13 feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terribile

Laís

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
EXTREMELY RUDE STAFF
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 13 feb 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

8/10 Buono

Nayda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It’s ok for one night!
Soggiorno di 3 notti a gennaio 2024
Risposta di Brand Experience Team , il giorno 3 feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terribile

TERRY, Carmichael

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was full of roaches. We sleep in our car! When complained, we were offered another room... but, if one room is full of bugs, all will be. We will not be back.
Risposta di Brand Experience Team , il giorno 3 feb 2024
Hi Terry, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Eccellente

Chelsey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly and good hotel and walkable to everything
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team, il giorno 3 feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

2/10 Terribile

MELISSA

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Nancy Y., il giorno 7 feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Scarso

Phillip

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was very nice but our room had roaches and the sheet on the bed had a dirty spot
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 3 feb 2024
Hi Phillip, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terribile

MELISSA

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
My ceiling in my bathroom was leaking overvthe toilet and plaster fell on top of me every time i used the bathroom. Tv had an issue with satellite or cable antenna not working. Front desk told me they would fix it the next day.. too late by then i check out! They offered to change my room. On top of that i had to climb stairs the whole time since elevator was also broken. I NEED A REFUND OR MAKE IT BETTER WIGH FREE NIGHTS IN A DIFFERENT OR BETTER ROOM OR I WILL NOT CHANGE MY REVIEW.. I HAVE PICTURES TO PROVE. I PAID ALMOST $100 FOR NO COMFORT AND ROOM PROBLEMS.
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 3 feb 2024
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

2/10 Terribile

TERRY, Carmichael

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My girlfriend moved her pillow and three cockroachs ran out... it's 2344 or we'd be leaving... as it is, we are staying in our clothes and sleeping on top of the beds.... never again!
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 3 feb 2024
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terribile

Warren

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bugs all over room bathroom filthy and shower would not drain walls look like had mold on it room really beat up
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 3 feb 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Eccellente

Chelsey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazing and nice and understanding. They have free coffee early in the morning hours. Really good place if you walk everywhere its close to bus stops and walkable to everywhere
Soggiorno di 1 notte a gennaio 2024
Risposta di Brand Experience Team , il giorno 30 gen 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6